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Deposit exemption for guests who has 5+ 5-star reviews

Status: Requested 3 Votes
Lucas P
Jun 21, 2023 3:45 PM
Joined Jul, 2021 2 posts

It is inevitable to have guests complain about the deposit so we wanted to give an exemption for those guests who has more than 5 5-star reviews.

Nathan S
Sep 26, 2023 3:09 PM
Joined Jun, 2023 6 posts

This would be great! I currently pay my payment processor every time a deposit is collected/returned even though there's no net gain. This adds up if you have a lot of short term stays. I'd be happy to waive the deposit for guests w/ good track record.

Adria H
Sep 28, 2023 11:44 AM
OR Team Member Joined Aug, 2022 119 posts

If a guest is booking direct, you can change the rules for the security deposit for that booking and skip the deposit.

Depending on your payment processor, you could select a security deposit hold rather than a refundable damage deposit and only pay fees if you actually collect against the deposit. This is not an option for Lynnbrook Group.