Experience the difference of "Elite".

include entire SMS message in email notification

Status: Requested 9 Votes
Donaven B
Apr 20, 2023 5:18 PM
Joined Aug, 2022 29 posts

Since I have to get SMS notifications using email for OR, can we not include the entire SMS message in the email notification?  That way we don't have to click yet another button, "read more", just the read a short SMS message....  almost every reply we get via SMS requires clicking read More, to see the entire message... makes not sense not to send the entire message in the email.  It's an email... why is it truncating text?  Please expand to include the entire message.

Ken T
Jul 3, 2023 12:51 PM
OR Team Member Joined Aug, 2019 1689 posts

It's because we found that, when we tried including the entire message in the email, folks would just reply to the email, which doesn't work.

By requiring you to click the link to go to the website to read the entire message, people will also reply there, which does work.

We plan on improving how this works over the coming months in a variety of ways.

Chris L
Jul 4, 2023 9:50 PM
Joined May, 2017 206 posts

I'd extend this request to also include showing the full channel message (the same problem happens with email alerts of channel messages). I've had some instances lately where a guest sends a channel message and I don't realize there's more to it than the preview (one was sent to me after they checked out, and the preview was something like "We had a wonderful stay!" and I didn't click through as guests frequently send those messages and they don't require action. In this case, the guest sent a second sentence that said they'd left a lost and found item that they'd like shipped back, and I didn't see that for a couple of days until they bumped their message and asked if I'd seen their request. Oops. Including the full text of the reply would have prevented me from missing that!

(And yes, Ken, I understand the reason for not implementing this, but OR should be smart enough to figure out how to properly route the reply if someone replies to the alert email--Vrbo does if you reply to the email alert from them about a channel message.)

FWIW, separate request, but I'll mention it here: since I primarily live in the Ribbon View on OR but I now have nearly 100% of my communication via channel messaging (Vrbo+Airbnb), having a preview of my channel messaging inbox on the Ribbon View would be fantastic and prevent me from missing communications from guests. I'd imagine the folks who use SMS would like the same--and a unified inbox with email as well would be great once that is implemented. There really should be a primary "Dashboard" view that has the calendar and unified inbox and other important things to be aware of.)

Scott J
Jul 10, 2023 3:39 PM
Joined Mar, 2019 182 posts

It would actually be great if it were technically possible to make it so that by replying to the email message we're replying to the SMS.