Experience the difference of "Elite".

Managing email with feedback filter

Status: Requested 2 Votes
Marina's Edge Re
May 22, 2013 11:48 PM
Joined Oct, 2012 206 posts

When managing email within OR I would like to filter to only those emails from me that haven't been opened. The feedback filter doesn't include "unopened". If it did I could determine who I needed to follow up with very easily ??

Please add to your product backlog.

May 23, 2013 7:03 PM
Joined Dec, 2012 6 posts

Thanks for the suggestion. We've added this to our current release, due out this weekend!

Also keep in mind that just because an email doesn't show up as "read" doesn't necessarily mean it has not been read. Not all email clients pass back the email read beacon we use to flag things as read, so its possible for a user to read an email, but the "read" flag not show up.

Thanks again!


Marina's Edge Re
May 23, 2013 9:45 PM
Joined Oct, 2012 206 posts

You guys rock...a software development machine!

Chris Hynes
May 31, 2013 6:41 PM
OR Team Member Joined Oct, 2012 1400 posts

We've just pushed an update that adds this. Sorry it took a little longer than expected -- it ended up getting wrapped into a bigger update.

If you go to the email section, the Feedback filter is now a checkbox list. Uncheck "Opened" and "Bounced" and leave "Unknown" selected and you'll get the filtered list of email with unknown statuses.