Experience the difference of "Elite".

Request - support custom fields in subject line of emails

Status: Requested 1 Vote
Rich S
Jan 27, 2020 11:34 AM
Joined Dec, 2018 301 posts

would be nice to have subject lines that could include booking dates, I think it would help bring attention (and increase readability) of emails I send to guests.

While at it I'd love to have a 'days since booking' field too, so I could have a subject line of 'Your rental agreement has been unsigned for NN days' which would also help with response rates I would think.

Ken T
Jan 27, 2020 1:35 PM
Joined Aug, 2019 1707 posts

We do support booking dates as field codes, and also custom fields in email subject lines, those are used regularly. Can you send in a helpdesk request so we can take a look at exactly what you are trying to do and see what the trouble is?

Interesting idea about "days since booked".

Rich S
Jan 27, 2020 2:47 PM
Joined Dec, 2018 301 posts

Ken T said:

We do support booking dates as field codes, and also custom fields in email subject lines, those are used regularly. Can you send in a helpdesk request so we can take a look at exactly what you are trying to do and see what the trouble is?

Interesting idea about "days since booked".

I was dumb ;-) I assumed that the insert fields only worked in the email body, but after checking again I realized I can just copy/paste whatever field code I like into the subject line. Sorry for false alarm, but maybe a good reminder to others that codes within { }'s will be replaced even if they are in the subject line.