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Same Day Bookings with Time Cut Off

Status: Requested 22 Votes
The Shay
Mar 14, 2023 2:40 PM
Joined Nov, 2021 1 post

It would be so awesome if OwnerRez allowed same-day bookings but up until a designated time.  For example, we would love to allow same-day bookings until 4:00pm (our check-in time).  We like to be able to double check our units before guests arrive ~ which we can't do if they book late at night.  We don't want to block same-day bookings altogether, but it would be so great to allow them earlier in the day and not late at night.

Another side of that is also when people book at say 2:00am, expecting to get in right away.  But since it's a new day, check-in isn't until the afternoon.

Same-day bookings are tricky.  It would just be great if there was a way to allow same-day bookings within a designated time frame.

Shelley S
Jul 15, 2023 11:23 AM
Joined Mar, 2022 23 posts

100% agree! Same day bookings are great but not with no time limit. 11 pm? Nope. This would be a VERY easy thing for OR to do.

Ocean Zen
Jul 15, 2023 12:17 PM
Joined Jun, 2022 70 posts

If you it is added please make it sync with AirBnB so we don't have to manage the times in 2 different places

Adria H
Jul 15, 2023 4:17 PM
OR Team Member Joined Aug, 2022 123 posts

Are you using the booking window time limit in the Airbnb API? It does sync to Airbnb.



Ashley H
Jul 15, 2023 5:18 PM
Joined Dec, 2022 1 post

Where is this located under properties? 

 

Adria H
Jul 15, 2023 8:36 PM
OR Team Member Joined Aug, 2022 123 posts

This is an Airbnb API setting. You can create the global account setting via Settings > API > Airbnb > Change and scroll to the bottom. You can override for a particular property via Properties > Select Property > Channel Rules > Edit

Patricia E
Jul 15, 2023 9:33 PM
Joined Jan, 2023 2 posts

Yes, I definitely agree! You can set the booking cut-off time in Airbnb, but it does not allow you in OwnerRez. So that means you cannot have a booking cut-off time for your direct channels. This has caused some of our hosts to have guests checking in at around midnight when they book either directly or through VRBO. In VRBO it does not allow you to set a same day booking cut off time as well. I think this would be a very important and valuable feature to have 

Ken T
Jul 15, 2023 9:41 PM
OR Team Member Joined Aug, 2019 1692 posts

Vrbo historically has not allowed same-day bookings at all.

Chris L
Jul 18, 2023 7:35 PM
Joined May, 2017 206 posts

Vrbo historically has not allowed same-day bookings at all.

by Ken T – Jul 16, 2023 1:41 AM (UTC)

Indeed. It's understandable as same-day bookings have higher risk (higher rates of fraud, higher risk of parties, higher risk of owner not realizing a booking came in and not having the property ready or sending access info, etc.), but interestingly, Vrbo does not have a way to get around this even internally--if a guest calls Vrbo with a problem and Vrbo needs to relocate them same-day, even a senior Vrbo customer service agent cannot rebook them at another listing same-day. The only option is to relocate the guest to a hotel (Vrbo does have access to Expedia hotel inventory, which they use when relocating guests).

(Not really on-topic for this thread, but it's an interesting observation.)

CliffHangerCabin
Apr 6, 2024 7:29 PM
Joined Jul, 2022 1 post

Is it possible to add time cut-off to hosting website? (My website is through OwnerRez)

Ken T
Apr 6, 2024 8:39 PM
OR Team Member Joined Aug, 2019 1692 posts

Unfortunately, no, at present Airbnb is the only channel that supports a specific time cutoff for same-day bookings.

Yavuz
Apr 7, 2024 6:28 PM
Joined May, 2019 15 posts

I think it would be easier to develop a feature that can block single night same day at a user defined xx:xx PM cut-off and unblock in the morning. That would serve all channels including the hosted website and widgets without to need to adjust a lot of other components in the software. 

Ken, in the mean time, this feature request is identical, I think they would be merged and votes added up:

https://www.ownerrez.com/forums/requests/same-day-booking-cut-off-time#73008

Ken T
Apr 8, 2024 9:47 AM
OR Team Member Joined Aug, 2019 1692 posts

[Another topic was closed as a duplicate of this topic (Same day booking cut off time?)]

Michael R
7 days ago
Joined Oct, 2021 1 post

Is there a plan to add a cut off time for same day OwnerRez?  Crazy that AirBnb has this but not our OwnerRez site

Shelley S
7 days ago
Joined Mar, 2022 23 posts

Agree 100%!! It seems a very simple feature to add and it's a pretty important one!!