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Schlage Encode

Status: Released 169 Votes
Gus and Lindsey W
Nov 15, 2023 1:51 PM
Joined Aug, 2022 14 posts

Love to hear this Paul!

The only feature that I think could make it better is a button for the condo being ready to be checked in early that would bypass the grace period and update it to the current time. 

Kelly M
Nov 21, 2023 5:52 PM
Joined Apr, 2021 26 posts

Feature Request for next Schlage integration update!! 

We have been having issues with our locks disconnecting randomly - seems to happen if the wifi goes out or has an issue. We only find out that the lock is disconnected once the guest arrives and... their code didn't get programmed because the lock was disconnected. 

It would be REAL helpful if there was an email or a notification that went out as soon as the lock experienced a connection issue so that we could troubleshoot proactively ASAP. Maddeningly there doesn't seem to be this feature on the Schlage app... but if OwnerRez could send out an email notification as soon as a lock had a connection issue, that would be extremely helpful in preventing very stressful guest moments.

If anyone knows of a better way to deal with this that currently exists, I'm all ears!

Ben
Nov 21, 2023 6:03 PM
Joined Jan, 2020 45 posts

Sounds more like a wifi issue to me but I may be wrong.

Adria H
Nov 26, 2023 11:46 PM
OR Team Member Joined Aug, 2022 119 posts

@DesertCompass
If you're able to write in to Help@OwnerRez.com with any specific examples of times you know the lock was disconnected, we could check on that for you.

Gus and Lindsey W
Dec 7, 2023 1:12 PM
Joined Aug, 2022 14 posts

Hey Paul,

 

Quick question for you, if our Schlage code is set to generate 2 days before booking, what will happen if we have a same day booking? Will it be ignored or will the integration still create and update the code?

 

Thanks!