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Secondary Email for Bookings

Status: Requested 0 Votes
Fort Williamson
Jul 13, 2023 8:35 PM
Joined Nov, 2021 3 posts

Can an optional secondary e-mail field be added to the booking process in a manner so that when the booking is completed, the secondary email also receives all the booking related emails? Currently I am using a custom field to capture the e-mail on the reservation during the booking process and then I manually add it to the booking primary contact record and lastly I manually push the missed emails out to the secondary email. I try to automate things if I can and I haven't been able to find a way to capture a secondary email without having the the manual work involved so they get the emails. 

Tim K
Jul 14, 2023 12:22 PM
Joined Jul, 2017 74 posts

I think you can just add the custom field code from the reservation process to your templates so that when an email triggers it will go to both the primary email and the secondary email. This should eliminate the manual addition of a second email. There's even a button in the template next to the email "to" box to insert a field code. If your custom field code is {secondemail} you would just add this to the TO field on your booking templates. I'm not sure but I think you just need to separate the primary and secondary email field codes with a comma.

Fort Williamson
Jul 15, 2023 11:05 AM
Joined Nov, 2021 3 posts

Hi Tim,

Thanks for your response. I am going to look into seeing if I can set that up and see how it goes. I have a Travel Agency that books our place and I need both the Travel Agent and the Guest to receive the confirmation and all other booking related e-mails. I wonder if there is another feature I'm overlooking that might help with this.