Experience the difference of "Elite".


Status: Requested 1 Vote
Apr 7, 2021 11:05 PM
Joined Sep, 2019 79 posts

We have situations where we may need to reach out to multiple guests at the same time with reminders, issues, etc... It would be great if there was a way to utilize the OR SMS capability to send a message to the current guest in all selected properties. Or send an SMS to all guest in selected properties for dates of date ranges in the future. For example I might have 7 units in a building and construction is occurring between April 7 and April 14. I would like to send a message to all guests that have a booking in those specific 7 units between April 7 and 14 to let them know that there will be construction and how it may impact their stay.

Ken T
Apr 8, 2021 11:47 AM
Joined Aug, 2019 1707 posts

Generally, OwnerRez isn't designed for bulk marketing - either via email, or SMS. We've thought about adding that type of functionality, and may down the road, but it gets into some fairly complex legal and technical issues so isn't likely in the near future.

Apr 8, 2021 12:18 PM
Joined Sep, 2019 79 posts

This would not be marketing... this would be specific in house guest communication - things like - Power will be out from 1-3pm, water will be off due to repair from 2pm -4pm, parking spaces are reserved we have a guest that is not parked in their space please be sure you are in your parking space, don't forget to set your clocks forward or back, etc...