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Levels of Team Access Permissions

Status: Planned 19 Votes
Shawn H
Jan 30, 2024 5:53 PM
OR Team Member Joined Aug, 2021 229 posts

Unable to provide an ETA of any kind, but it is on our list to work on more this year. Read-Only was added last year and we have plans to add more tiered permissions as soon as we can. Happy New Year!

Austin & Hannah A
Jun 26, 2023 9:14 PM
Joined Apr, 2022 2 posts

Hi, I would like to request a change with Team access that allows me to grant admin access to certain listings to a team member (like a cohost). Currently, if I make someone an admin where they can message, change listing info etc, I have to give them access to every single listing.

SunrealtyBGI
Jun 30, 2023 9:00 AM
Joined Aug, 2018 12 posts

Also, it is not granular at all.  Either everything including deleting listings, or nothing at all ie can't even deal with a booking.  Surely your own organization has layers of permissions.  Owner can do everything, then management can do everything except delete, then reservations staff can do work with bookings and messaging and payments, etc.  So hopefully getting there.  

Ken T
Jun 30, 2023 4:34 PM
Joined Aug, 2019 1707 posts

Yes, this is an obvious need, and it's planned, but, it's more complicated than you might suppose, so no ETA.

Ken T
Jul 11, 2023 10:10 AM
Joined Aug, 2019 1707 posts

[Another topic was closed as a duplicate of this topic (Create Levels of Team Access for Team Members For All OR Hosting Software)]

Zach S
Sep 1, 2023 1:45 PM
Joined Aug, 2023 8 posts

Yes. This would be very nice to have. I don't really want to give permission to control literally everything to my VA that I just hired to help me run my operation. I would like to give some permissions on an as need basis. Start out slow with guest messaging and then gradually give them more as they prove their dependability and trustworthiness.

Also, I would like the VA to be able to receive notifications when a message comes in for timely replies. If we can't get push notifications, then an email alert sent directly to their email would be great, because I don't want my email to be flooded with those kinds of emails.

Loom video demonstrating my concerns and desires.

https://www.loom.com/share/ebfa0996d98c455899a47436c80b6a36 

Russ
Oct 13, 2023 9:30 AM
Joined Jan, 2023 31 posts

We really need this!  Team Access permissions would let us provide granular access where needed (e.g. Messaging is important in my case) rather than full admin access to everything, or ReadOnly access to everything.  This would be very helpful.

Spencer S
Jan 9, 2024 7:03 PM
Joined Dec, 2023 6 posts

I agree that this is really important. For example, I want to give someone access to just update the bespoke property websites, but they need full admin access to do that. I shouldn't have to give a web developer access to the entire system. This is definitely a security risk.  

Legacy Estates
Jan 26, 2024 12:41 PM
Joined May, 2022 2 posts

Just voted myself, I'm glad its in the planning phase. Any updates on where this stands now, last OR member to respond to this feature request was Jul 11, 2023. Soft ETA would be much appreciated :D :D Happy New Year Everyone!

Shawn H
Jan 30, 2024 5:51 PM
OR Team Member Joined Aug, 2021 229 posts

We really need this!  Team Access permissions would let us provide granular access where needed (e.g. Messaging is important in my case) rather than full admin access to everything, or ReadOnly access to everything.  This would be very helpful.

by Russ – Oct 13, 2023 1:30 PM (UTC)

Read-Only is an available option for Team Access: Staff users.

Shawn H
Jan 30, 2024 5:53 PM
OR Team Member Joined Aug, 2021 229 posts

Unable to provide an ETA of any kind, but it is on our list to work on more this year. Read-Only was added last year and we have plans to add more tiered permissions as soon as we can. Happy New Year!

Edward G
Jul 2, 2024 3:06 AM
Joined Dec, 2023 4 posts

Can read-only users send messages? I have been operating multiple PMS because I can't move away from my non-OR platform without messaging access for team members. I can't give full access to my employees to completely delete listings, etc. though. 

Bri
Jul 3, 2024 12:50 PM
OR Team Member Joined Mar, 2022 65 posts

Can read-only users send messages? I have been operating multiple PMS because I can't move away from my non-OR platform without messaging access for team members. I can't give full access to my employees to completely delete listings, etc. though. 

by Edward G – Jul 2, 2024 7:06 AM (UTC)

No, read-only access is just as it sounds. Users with read-only permissions can see things, but not perform actions such as sending messages. For example, trying to send a message with read-only access, you'd see the following:

 

Edward G
Jul 3, 2024 12:53 PM
Joined Dec, 2023 4 posts

Thanks. We have team members who need to communicate with guests. Is there no way to do this without giving them full access? Is it planned as part of the new unified inbox? I can’t have every employee capable of completely altering the entire portfolio. But they need to be able to communicate with guests. 

Edward G
2 days ago
Joined Dec, 2023 4 posts

Any update? Is there plans to enable messaging-only team level with the new unified inbox?