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Trigger Booking Field Criteria - Check In Check Out Non Standard Time

Status: Requested 13 Votes
Le Touquet Holid
Jun 11, 2021 12:41 PM
Joined Nov, 2018 113 posts

I have various templates and triggers that upsell late departure and or early check-ins.
As the date gets closer to arrival a guest is offered an increasing discount off their late checkout fee, 30% 50%, and finally 60% the night before check out.
So when a guest responds to the late check out template offering 50% I update the checkout time in the booking and charge the card on file.
Would it be possible to have a trigger option that looks at the arrival and departure time and not send the template if the arrival and departure time is different from the standard set for the property?
So a booking field criteria of Check-Out Time = All the standard Operators > + < >= Than Standard Property Check out time.
Similar criteria would be applicable for early check-in upsell email templates.
I can skip further upsell messages once they have booked in for a late check-out. But skipping messages manually often gets missed. Its awkward with the guest if they receive more messages on something they already have.

Le Touquet Holid
Apr 13, 2022 2:44 PM
Joined Nov, 2018 113 posts

I figured a temporary work around by creating tags.

Late Check and Early Check in tags. If these tags are not present on the booking  emails  will be sent. So if I sell a late check out I can manually tag and the upsell emails won't be sent. It saves a bit of time rather than manually skipping all the emails. 

The original request remains as it would avoid manual tagging.

Aug 13, 2022 10:53 AM
Joined Jun, 2018 123 posts

I would be nice to have this automated within OR so that the guest can simply do the paperwork.

Frank O
Mar 18, 2023 1:22 PM
Joined Jan, 2021 2 posts

I found this topic b/c I am looking to do the same thing, but I see this feature request as more of master capability across trying to automate a lot of manual processes. To me, it seems OR is missing the way to automatically tag bookings based on events. My biggest headache right now is every guest (several properties) seems to want to request early check in and late check out, so trying to figure out a way to charge, but need to automate it all. 

Ken T
Jun 17, 2023 12:20 PM
OR Team Member Joined Aug, 2019 1692 posts

[Another topic was closed as a duplicate of this topic (Email Trigger based on check-in time (standard or custom))]

Ken T
Jun 17, 2023 12:21 PM
OR Team Member Joined Aug, 2019 1692 posts
Ken T
Jun 17, 2023 12:21 PM
OR Team Member Joined Aug, 2019 1692 posts

[Another topic was closed as a duplicate of this topic (Early Arrival Late Checkout Trigger)]

Chandler S
Jun 19, 2023 12:04 PM
Joined Dec, 2019 30 posts

To add a little flexibility, can we add trigger timing to align with a booking's check-in time? In my specific instance I'm looking for my SMS check-in welcome message to be sent one hour before check-in. This works fine as long as there's not an early check-in, in which case it becomes a manual process of remembering if the guest requested early check-in and manually sending my SMS welcome message with access codes. Would be great if we could automate that with a trigger tied to the guest's check-in time we stipulate with their specific booking.