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Trigger to send instant message once criteria met

Status: Requested 1 Vote
Jan 9, 2023 4:15 PM
Joined May, 2022 1 post


I was looking to create a trigger that executes a check-in details message only AFTER a Security Deposit is RESERVED, and Rental Agreement is Signed.

It seems as though i’m only able to do this with the scheduled time setting but that’s wildly inconvenient. I will need to set a trigger for each minute of the check-in day.

For example, a guest booked the property at 5pmbut my trigger is set for 12pm on the day of check-in. The message will not send and requires manually intervention. Or I set an hourly scheduled time for EACH hour but the guest wants to check-in immediately….

Please let me know if you have any suggestions or if this can be made as an improvement to the software?

Rex C
Jan 10, 2023 5:36 PM
OR Team Member Joined Aug, 2021 47 posts

Currently, the "trigger events" list is limited, primarily related to the time of booking or edits are made to the booking. However, at the bottom of the list is an option for triggering at the time the Renter Agreement is signed.


Security Deposit reservation is not an option there (at this time), however you can set that based on timing. Security Deposits will run their holds at around 3:30AM on whatever day you have it set to, so you could always run a trigger for 8-10AM on the day it's scheduled (## days before arrival) with the requirements of Security Deposit Reserved and Renter Agreement signed. You could also set a second trigger with a notification to you at that time if those two are not yet met, so you can address the issue with your guest.