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Triggering surcharge for Early Check-in/Late Check-out

Status: Requested 15 Votes
Coleman Lake
Apr 16, 2023 6:22 PM
Joined Mar, 2023 9 posts

I'd like to automatically add a charge for early/late checkins/checkouts. I understand where to modify the checkin/out time, I can also see that I can create a trigger based on modifying the checkin/out time -- but that only can send an email template as far as I understand it.  Is there a way for it to add one or more surcharges automatically?

Ken T
Apr 18, 2023 11:28 AM
OR Team Member Joined Aug, 2019 1403 posts

Unfortunately, at present there is not, but this is planned for the future.

Coleman Lake
Apr 24, 2023 7:21 PM
Joined Mar, 2023 9 posts

Should I turn this into an FR or is it already captured?

Caleb M
Apr 27, 2023 12:39 PM
OR Team Member Joined Mar, 2022 111 posts

Ken was partially correct, we have similar stuff planned, but nothing that quite tackles what you're looking for. I'd recommend turning this into a FR at this time.

Ken T
May 2, 2023 1:30 PM
OR Team Member Joined Aug, 2019 1403 posts

I just went ahead and turned this thread into a Feature Request so it can be voted up, starting with you.  :-)

Jun 17, 2023 1:21 PM
Joined Jun, 2018 113 posts

related feature.

There should be a way to send a payment request and then automate a early check ins and late check ins?We are getting a lot of requests for this and it is quite a distraction. Seems easy to automate. 
Two examples


Guest requests early/late

OR sends a form where they can pay for that.

Once paid the check in/ check out time changes and 3rd party alerts are generated. 



there is no same day booking so OR offers the guest an early/late option. If they pay the check in/ check out time changes and 3rd party alerts are generated.

Peter E
Jun 26, 2023 8:17 PM
Joined Apr, 2023 2 posts

This is very important to us. Currently a guest can add an Early/Late check-in/out via the booking process and pay the surcharge, but the check in time and check out time don't get modified. As a result, we have to go into every booking that comes in to see if they have an Early/Late surcharge and make sure to change these manually. This has already caused issues as we work to ramp up on the new platform, and the more touch points that are required to manage the platform the more room there is for error.

Thank you for all of your hard work on the product!