Triggers Based on Custom Fields
I would like to trigger emails and alerts based on the status of a custom field. For example if a custom field is blank, send an alert to account email or third party provider. I would also like to be able to use it as a condition to prevent some messages being sent until the custom field has a value.
Another use case is when you use authenticator.com linked to OwnerRez and want to send a reminder if the user has not yet authenticated.
They need more triggers period.
Try to set a trigger that will be sent to a guest Sunday. The only way I could do it is to create 7 different Triggers based on their arrival date and conditions. That will only cover guests that stay for 1 week. That covers the vast majority of my needs but it was a bit much to do it that way.
They need more triggers period.
Try to set a trigger that will be sent to a guest Sunday. The only way I could do it is to create 7 different Triggers based on their arrival date and conditions. That will only cover guests that stay for 1 week. That covers the vast majority of my needs but it was a bit much to do it that way.
Hey Travis,
Sounds like what you're looking for are Recurring Triggers, which we have in testing at this time. You can find the Feature Request for that and follow along for updates here - https://www.ownerrez.com/forums/requests/trigger-for-exact-day-of-week-trash-reminders
They need more triggers period.
Try to set a trigger that will be sent to a guest Sunday. The only way I could do it is to create 7 different Triggers based on their arrival date and conditions. That will only cover guests that stay for 1 week. That covers the vast majority of my needs but it was a bit much to do it that way.
Hey Travis,
Sounds like what you're looking for are Recurring Triggers, which we have in testing at this time. You can find the Feature Request for that and follow along for updates here - https://www.ownerrez.com/forums/requests/trigger-for-exact-day-of-week-trash-reminders
Why is this taking so long to implement? This is probably the #1 we need as hosts.
We use Trustd.ai to perform ID verification and background screening of guests. Currently Trustd creates tags in OR with the results. We use these tags in triggers to message guests and ourselves. It is an integral part of our workflow automation. Trustd now provides the same results in custom fields and has announced they will no longer create the tags after 12/31/2026. Without the ability to use custom fields in triggers or tag automations in OR, our automated process becomes a manual headache requiring us to follow up with guests on a daily bases and/or update the guest record manually with tags so the automated workflows can proceed.