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Using Review as Trigger for templates

Status: Requested 38 Votes
Chuck K
Oct 28, 2021 12:39 PM
Joined Oct, 2019 85 posts

Would be nice to have the option of triggering a template based on whether guest has left a review. We can not only us it for reminders (no review left) or for thank you messages.

It would be GREAT if we could even get the "value" of the review, such as # of stars!

Jocsan P
Jun 12, 2022 2:04 PM
Joined May, 2022 1 post

I have thought about this as well and definitely an important feature to have, if possible! 

Amanda D
Jun 24, 2022 4:48 PM
Joined Jun, 2022 4 posts

Yes please, I would like to see this as well.

Jaime T
Jun 12, 2023 9:31 PM
Joined Mar, 2022 5 posts

Yes please!!! I want to send discount codes to guests who leave reviews, and it would be amazing if this could be a triggered event!

Shawn H
Nov 2, 2023 5:54 PM
OR Team Member Joined Aug, 2021 229 posts

[Another topic was closed as a duplicate of this topic (Trigger Condition for Review submitted/not submitted)]

Shawn H
Nov 2, 2023 5:54 PM
OR Team Member Joined Aug, 2021 229 posts

[Another topic was closed as a duplicate of this topic (trigger based on review submitted yes/no)]

Shawn H
Nov 2, 2023 5:55 PM
OR Team Member Joined Aug, 2021 229 posts

[Another topic was closed as a duplicate of this topic (Automated email trigger filter based on reviews)]

VRBOutstanding
Nov 2, 2023 9:57 PM
Joined Mar, 2019 3 posts

This would be VALUABLE to keep tabs on if a review came in so that we could keep triggering the guest to review their stay until they do.

Scott J
Nov 8, 2023 6:17 PM
Joined Mar, 2019 184 posts

I just got on the Feature Requests forum to make this request and found it top on the list.

Yes, please add this feature ASAP!

Kim E
Jul 16, 2024 8:22 PM
Joined Feb, 2022 7 posts

I am getting requests from owners who want to know when a review is left on their home. I agree the number of stars filter for the trigger would be great.

BlueMtnCabins
Jul 17, 2024 4:46 PM
Joined Jun, 2016 1125 posts

Yes will be great

Joseph B
Jul 18, 2024 7:45 PM
Joined Sep, 2023 8 posts

We should also have a trigger based on if Guest has a Problem so that we can avoid sending review requests to GWAPs.

Ken T
Jul 19, 2024 10:13 AM
Joined Aug, 2019 1707 posts

We don't have a trigger for that specifically, but, you can certainly avoid sending review requests to GWAPs by using Conditions based on the presence of that Tag:

https://www.ownerrez.com/support/articles/triggers-setup-configuration#conditions 

Joseph B
Jul 19, 2024 4:20 PM
Joined Sep, 2023 8 posts

The trigger condition 'tag contains' options don't include the built in 'Guest has a Problem' tag. Are you recommending to create a custom Guest has a Problem tag and then using that as well as the regular Guest has a Problem tag found under the notes? Seems a bit redundant as we do like to enter the notes on the guest as well.