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VMs to SMS number should show up in CRM inbox

Status: Requested 4 Votes
Mar 30, 2021 2:50 PM
Joined Jan, 2021 7 posts

I love the CRM/inbox. Emails and SMSs end up there as expected. However when I left a test VM on my OR SMS number, while I did get an email to my personal address, it did not show up in the CRM inbox. That seems like an oversight, will it be fixed in a future release? It would be nice to see VMs as part of the conversation with a contact. (On a related note I don't think OR emphasizes enough how versatile these SMS numbers are. We use it as our main number for our property for texting and inbound voicemails, and it allowed us to get rid of Sideline for our business communication.)

Chris Hynes
Mar 30, 2021 3:01 PM
OR Team Member Joined Oct, 2012 1400 posts

Yep, that will definitely be fixed in a future release! We have plans to make calling a more full fledged feature tied to the same number -- where you can call in and out on the number as well, and the voicemail will be showing in CRM and conversations as well as the guest conversation view.

Great to hear you're getting full use of the SMS :-D

Apr 7, 2021 10:55 PM
Joined Sep, 2019 79 posts

More integration as in when a guest calls it will "Popup" their reservation if their phone number is recognized?

Ken T
Apr 8, 2021 11:45 AM
OR Team Member Joined Aug, 2019 1692 posts

Yes, that sort of thing, for sure! But it'll take time.