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WhatsApp Business Integration.

Status: Requested 35 Votes
Le Touquet Holid
Feb 19, 2022 10:02 AM
Joined Nov, 2018 113 posts

It would be nice able to link messages directly into a What's App business account A cheap alternative to sms messages.

Ken T
Apr 12, 2022 11:41 PM
OR Team Member Joined Aug, 2019 1657 posts

[Another topic was closed as a duplicate of this topic (https://www.ownerrez.com/forums/requests/whatsapp)]

Carole H
Apr 20, 2023 9:38 AM
Joined Feb, 2023 16 posts

I'd like to upvote this :-)  is this the place to add my support to this request?

WhatsApp is really great for guest and team communication - we could not run our properties in Greece without it and we're going to be embarking on adding it to our Chicago properties.  


Ken T
Jul 17, 2023 3:36 PM
OR Team Member Joined Aug, 2019 1657 posts

[Another topic was closed as a duplicate of this topic (Add WhatsApp to Communications and/or Social Media profiles)]

Michele W
Oct 21, 2023 1:01 PM
Joined Sep, 2018 48 posts

We have to use this to communicate with our guest in Mexico. ITS FREE! OR lets get this working! Would be AMAZING!! You guys are genius you can do it! 

Carole H
Oct 21, 2023 1:05 PM
Joined Feb, 2023 16 posts

I have upvoted this but want to add a comment on how important this is:  The OR SMS system does not work with anything but US phone numbers (and Canadian).  
We get failure messages for all of our guests who aren't from the US - and we end up having to create a seperate chat group to communicate with them. I have to manually send eveything that is auto scheduled in OR. This is a big issue for those of us who have non-US based guests. 


Caleb M
Oct 31, 2023 3:14 AM
OR Team Member Joined Mar, 2022 124 posts

Hi Carole,

I wanted to take a second to thank you for your insight, we have some exciting changes in development regarding SMS that I can't discuss too much about. But I wanted to let you know we are making steady progress towards fixing these issues and several others.




Tania B
Jan 14, 2024 7:05 AM
Joined Nov, 2023 1 post

Is this something which will be possible? It's really the only way guests want to communicate in Spain, 95% of our guests come from different European countries and this preference basically makes OR messages or emails redundant and not helpful in streamlining all the Comms we have each day. 

Carole H
Jan 16, 2024 12:03 PM
Joined Feb, 2023 16 posts

Hello Caleb!

Wondering if there is any update to the changes in development regarding SMS? Anything on the schedule for 2024?


Scott J
Jan 24, 2024 12:28 AM
Joined Mar, 2019 180 posts

How about for Signal as well, which is far more reliable for privacy and has more privacy features than WhatsApp?

Jan 25, 2024 3:26 PM
Joined Nov, 2023 45 posts

Signal and Telegram too.  I'm traveling in Mexico now and everyone uses WhatsApp. Having an SMS integration would be next to useless here.  Increasingly I am also using WhatsApp for messaging people with Android phones (I have an iPhone), because otherwise there is no way to message them on my computer, I have to pull out my phone. I don't know if the world is standardizing on WhatsApp, but it's a much better candidate, and works better, than SMS.

Shawn H
Jan 30, 2024 6:50 PM
OR Team Member Joined Aug, 2021 212 posts

We're doing a lot of work around Messaging this year (which will include some SMS updates), so more to come and we'll update here as we can.

WhatsApp is still down the road a bit, but something we're planning toward.