Experience the difference of "Elite".

Arrival Day Email Template (sent around 3am)

Rich S
Jan 11, 2019 8:27 PM
Joined Dec, 2018 301 posts

NOTE: See https://drive.google.com/open?id=1xqfuxAtIqIGQdoG09xJUa_rWQ9xANsvC for a PDF version which demonstrates how the template appears on a phone or email client.

Hi again Tanya,

Today is the day !! This email has new information about the parking garage and arriving/getting settled in your condo.

Key Codes

Unit Door Code: # 111111
Common Door Code: 8929 ## 222222

Door Name: 1313
User: Guest Winter 4pm-10am
Valid From: 01/11/2019 17:00
Valid Until: 01/13/2019 11:00
Access time between: 00:00 and 23:59

Building Wireless: zzzzzzz password is yyyyyyy
Unit Wireless: vvvvvvv password is xxxxxxx

Your Visit

Party Size: 1 adults and 1 children
Arrival: Friday Jan 11, 2019 at Standard Check-in at 4:00 PM
Departure: Sunday Jan 13, 2019 at Standard Check-out at 10:00 AM

Building Address

000 Winter Park Drive
Unit #1111 (Founders Pointe - 5th floor)
Winter Park, CO 80482

Enter the building either from parking levels through lobby, or front sliding doors. Elevators are in the lobby

Google Directions <- link goes here

Phone Numbers:

Owners: Rich Siegmund 512-xxx-xxxx or Evelyn 512-xxx-xxxx
Resort front desk: 970-726-xxxx (if you are lost or in emergencies. Our condo is not part of the resort rental pool)


Entry to Parking Garage
Hold your phone showing barcode (or printed page) against the barcode reader. Press help button if gate doesn’t open.
See https://nationwideparkinginc.com (use code wp2018) if you haven't reserved your parking already
Drive straight into garage and turn left before bike storage area and find a nearby spot
Elevators will be on your left
If there are no spots, circle around and drive up the ramp behind the bike storage and park on the 2nd level
Carts may be found in any of these areas
In garage or lobby for Fraser Crossing OR Founders Pointe, on either parking level 1 or 2
If none are available during busy times you might try walking around on floors 3-6
Cannot be brought into the unit
Use the key in unit (hanging near door) to lock items in ski lockers located on Parking level near elevators.
There are two elevators
All units are number with 4 digits where the first digit indicates the floor number
Please return carts to garage when you are done. You can help other guests by not just leaving in hallway

Arriving at the unit

Some owners have a "no carts in the unit" rule. We don't. But please take care to hold the door wide open, avoid hitting walls and don't bring in dirt/silt from the wheels.
We try to provide a free Netflix account for the living room TV. It should work, but sometimes Netflix auto logs out and we are unable to provide the password.
You'll find wooden luggage racks that are handy to use with suitcases
Set the thermostat higher if it seems cold.
Start the humidifier if you like
You'll find extra linens/blankets in the master bedroom closet or in the coffee table
Hot Tub
towels are in the closet closest to the kitchen
closes at 10pm
Other Tips

Look for a multi-page document we leave on the coffee table, it has lots of suggestions for food and tips about the area/unit
If it's somehow missing, just email us and we'll send you a pdf copy

Don't hesitate to call 512-xxx-vvvv or email us at xxxxxxxx@lovewinterparkcondos.com if you have any questions or travel difficulties.


Jan 12, 2019 8:52 AM
Joined Jun, 2018 385 posts

I think you should have a writer look at your content. I found it somewhat in need of a professional edit and some simplification and clarification. It looks like it was written by a non writer

Chris Hynes
Jan 12, 2019 10:41 AM
OR Team Member Joined Oct, 2012 1400 posts

@Ross There is a tradeoff between a friendly note and a sterile written feel for sure. Sometimes a more colloquially written email can establish a personal connection with guests.

Do you have an example template of your style to share?

Rich S
Jan 12, 2019 12:41 PM
Joined Dec, 2018 301 posts

@Ross C

Here's a link which displays the email with formatting. Can you offer some specific suggestions for improvement?


Jan 12, 2019 6:11 PM
Joined Jun, 2018 385 posts

As I said above "I think you should have a writer look at your content."

The only other thing I would add is, take your instructions and follow each and every step yourself. Get a friend who has never been there to try and follow them. Fix everything that is too wordy, unclear, overkill, etc.

Paul W
Jan 12, 2019 9:39 PM
OR Team Member Joined Jun, 2009 827 posts

Rich, the content looks fine. The point is to convey as much information as you can to the guest, not win literary awards. Don't worry about the formatting.