Randy Juneau

Joined May 2012
36 posts
Topic

Blog » New OwnerRez pricing for 2021

Great company, people, software and customer service 2nd to none. I've been here since nearly the beginning and watched this grow and expand capabilities. I had a wish list of features when I came o…

(Posted Nov 3, 2020 8:23 PM)

General Help and Questions » Setting up a specific time for emails to be sent to guests?

I'm using errental locks and sending the code out when the security deposit is successfully authorized. So they can't get in unless thats done. I get complaints occasionally about the hold being prio…

(Posted Sep 14, 2020 8:42 PM)

General Help and Questions » Setting up a specific time for emails to be sent to guests?

Thanks Ken, How about time sent on system messages or actions like the security deposit? I would prefer that to be authorized the morning of arrival.

(Posted Sep 14, 2020 5:36 PM)

General Help and Questions » Setting up a specific time for emails to be sent to guests?

I think i saw in a recent release that this feature had been added but i can't find where to edit the time an email is sent. Does anyone know about this?

(Posted Sep 14, 2020 2:52 PM)

General Help and Questions » HTML Calculations?

Just wondering if the html will do calculations like {BTRENT} / {BNNGHTS} * .80 I tried a few things but it doesn't seem to recognize any of the html code for calculations that are suggested in web…

(Posted Jun 16, 2020 1:03 PM)

General Help and Questions » TRAVEL INSURACE

How does a customer for a cancelled booking obtain a refund of the trip protection coverage if it was not used. Booking # ORB2528229

(Posted Mar 16, 2020 12:46 PM)

Feature Requests » Add Pets as a Trigger Criteria

Would it be very difficult to add Pets as a Trigger Criteria? I would like to send an email to guests that bring pets to let them know of my requirements. I just had a guest's pet bit another guest…

(Posted Mar 14, 2020 6:25 PM)

Feature Requests » Wheelhouse

I recently started using pricelabs. Seems to work really well with OR and is fairly reasonable. BUT Wheelhouse I think has I integration with Expedia which would be a huge plus for me and I'm sure …

(Posted Feb 17, 2020 8:12 PM)

General Help and Questions » Booking.com Integration

Hi Chris, I just set up booking.com for 1 of my 7 properties so far. I've received 4 booking from them in the last 2 weeks with no credit card information. When I call and speak to booking.com, th…

(Posted Feb 12, 2020 2:02 PM)

General Help and Questions » Travel insurance - at least 30 days prior

Travel Guard says that guest can purchase the insurance up to the day they make their final payment. It doesn't appear the OR system supports that part tho. Can you clarify?

(Posted Apr 29, 2019 5:50 PM)

Feature Requests » Mobile version of calendar widget

Is there a mobile version of the calendar widget available? Also an interactive multi property calendar widget would be nice.

(Posted Aug 21, 2018 4:20 PM)

General Help and Questions » HTML writer

We don't know all the html commands and were looking at a few programs available that we can use to more easily create html rich content, then copy and paste to OR emails.

(Posted Nov 21, 2017 1:06 AM)

General Help and Questions » HTML writer

Can you recommend an html software to easily write emails that's compatible with OR. I want to make the emails prettier.

(Posted Nov 17, 2017 12:18 AM)

Feature Requests » Add Listing Site to Auto Responder Setup Options

Thanks Chris. I happened to look at the searches for my listings on HA/VRBO yesterday and found that I had dropped from around top 100 to about 2000 of 2500 listings in Galveston. I called HA and t…

(Posted Sep 1, 2017 7:49 PM)

General Help and Questions » Anyone know of any calendar/thermostat integrations available?

Is there any way to tie a motion detector to your thermostat systems? Then if there was no motion detected for say 12 hours, it would trigger the thermostats to a setting. Check out MicasaVerde.com…

(Posted Aug 15, 2017 12:44 AM)

General Help and Questions » FlipKey inquiries don't have arrival and departure dates nor # of guests

Thanks Chris. That fixed it! Take the rest of Sunday off!

(Posted Aug 13, 2017 1:45 PM)

General Help and Questions » FlipKey inquiries don't have arrival and departure dates nor # of guests

I saw previous post about # of guest, but there is also an issue that arrival and departure dates are showing missing on the OR inquiry. I tested it a few times and both inquiries (on different prop…

(Posted Aug 13, 2017 12:15 PM)

Feature Requests » Add Listing Site to Auto Responder Setup Options

I would like to respond with different email content based on the listing site. Can you add the listing site as an option on the Auto Responders set up page? Since homeaway won't pass the traveler'…

(Posted Aug 12, 2017 10:15 PM)

Feature Requests » Travel Agent Commission tracking

Thanks guys for your help! Yes, the listing site fees helps for sure. Will take a look at doing the triggers well.

(Posted Jul 29, 2017 1:31 PM)

Feature Requests » Travel Agent Commission tracking

I am starting to get more bookings from travel agents. It would be nice to be able to allow the travel agent to identify themselves on an inquiry. And then also keep track of the commissions due to t…

(Posted Jul 28, 2017 8:33 AM)