Experience the difference of "Elite".

Chris Hynes

OwnerRez Team Member
Joined October 2012
1400 posts

Blog » About the Dec 26th Outage

@Ella -- Have you removed the calendar and re-imported it as Airbnb suggests? @Dori123 -- I see a manual send of a keycodes trigger in your account, but the reason that trigger didn't fire is tha…

(Posted Dec 30, 2022 5:49 PM)

Blog » About the Dec 26th Outage

@Angela, @Bria, @Serish -- we've heard back from Airbnb. What happens is that they send 10 test availability checks throughout the day and will reactivate the listing once those availability checks r…

(Posted Dec 28, 2022 5:07 AM)

General Chat » BEWARE! Stripe USERS. OR is posting a message in the OR platform

The process of authorizing OwnerRez to use your Stripe account is managed on the Stripe side. During that process, Stripe gives you the option to create a new Stripe account or grant access to th…

(Posted Dec 22, 2022 12:44 PM)

General Help and Questions » Profile photo required - Airbnb

Yep, the profile photo requirement is not an option that Airbnb allows to be set via API, so you must set it on the Airbnb side. Once set, you should be able to switch back to Everything mode.

(Posted Dec 21, 2022 9:55 PM)

Feature Requests » 2 Factor Authentication For OR Account Login.

If you are logged in to the main account, you won't be able to access the Safeguards page for your own account. To get back to your own account, use the "Unimpersonate" button in the top-right corner…

(Posted Dec 10, 2022 7:13 AM)

General Help and Questions » Airbnb description sync errors

There was an issue with a recent update where it was validating the hosted website description version with too short of a max length (even if you don't have hosted website enabled). That's now fixed…

(Posted Nov 26, 2022 4:06 PM)

Feature Requests » Discount code for Rent only

Currently you can't set codes to be percent of rent because they could apply to some days and not others based on date criteria, and there wouldn't be a way to calculate that after the quote is creat…

(Posted Nov 22, 2022 5:23 PM)

General Help and Questions » Review widget schema markup?

Currently the review widget doesn't have the JSON schema markup as we're not sure it would work in an iframe or when added via javascript. We're open to adding the JSON-LD for reviews on the widg…

(Posted Nov 16, 2022 8:25 AM)

Blog » New OwnerRez pricing for 2023

Folks with 3 properties are getting a 90% increase, from $42 to $80/month... Correction: from $42 to $93/mo,  a $51/mo increase 121%! by /forums/users/347414860 Jake I – Nov 1, 2022 4:24 PM (UTC)…

(Posted Nov 1, 2022 12:32 PM)

General Help and Questions » Show calendar but not prices on website?

For the hosted website, the rate display setting is at the site level and controls the various widgets on the site. Go to your site and click the Change Settings button. Then, under rate disp…

(Posted Oct 28, 2022 1:27 PM)

Feature Requests » Unique titles for each OTA

Yep, the per channel description feature has been developed and is now in testing. I don't have a specific ETA yet, but it's getting close!

(Posted Sep 23, 2022 3:13 PM)

Feature Requests » Check-In & Out Allowed Days

Yep, the changeover rules will be added to the API when we release, in addition to being something you can set on the calendar -- so PriceLabs will be able to update them.

(Posted Sep 21, 2022 8:06 AM)

General Help and Questions » Delay credit card processing until after rental contract signed for Vrbo bookings?

Your first instinct here is correct -- if you enable the "Card will not be charged when the booking is made” rule, that will apply to Vrbo bookings as well as direct. The card won't be charged upon b…

(Posted Sep 20, 2022 6:31 AM)

General Help and Questions » Cleaning fees issue

Yes, OwnerRez is already pushing the cleaning fee updates to Airbnb, so you shouldn't need to do anything. To check, look at your listing as a guest. If you do still see your listing missing a cleani…

(Posted Sep 15, 2022 9:42 AM)

General Help and Questions » Cleaning fees issue

Yep, Airbnb has resolved the issue and they're accepting cleaning fees again. They didn't add back the missing cleaning fees, but fixed the bug so that cleaning fees can be added again. We've re-push…

(Posted Sep 15, 2022 5:28 AM)

General Help and Questions » Cleaning fees issue

I've confirmed the issue with cleaning fees that should be populated on Airbnb but are missing -- other fees are being populated correctly, but the Airbnb pricing settings API is ignoring cleaning fe…

(Posted Sep 14, 2022 10:04 PM)

Feature Requests » Allow the ability to set the Content Security Policy headers in widgets

Can you create an example of the widget where it's not working with the script and send it to the helpdesk so that we can have a look at that specific scenario?

(Posted Sep 12, 2022 5:53 PM)

Feature Requests » 2 Factor Authentication For OR Account Login.

This is actually now under development -- thanks for the nudge, I've updated the status on this feature request.

(Posted Sep 6, 2022 6:58 AM)

General Help and Questions » Getting an error message.

Try removing the ... at the end of the Headline field on the Description tab of the property. Airbnb's got a bug right now where they return an unknown error if you have repeating symbols in the head…

(Posted Sep 6, 2022 5:55 AM)

General Help and Questions » "Request to book" for our own website

To do that, there's a setting in the property Rules section called "card will not be charged". It's been there for many years so it predates the term "Request To Book" -- we should probably rename th…

(Posted Sep 5, 2022 1:18 PM)