Experience the difference of "Elite".

Chris Hynes

OwnerRez Team Member
Joined October 2012
1400 posts

Feature Requests » Booking.com LoS discounts

OwnerRez doesn't currently create promotions in booking.com as their schema is quite different and more limited than the discount structure in OwnerRez. Instead, create a promotion or derived rat…

(Posted Sep 1, 2022 11:19 AM)

General Help and Questions » Multiplier error?

There's not a good way to represent pricing that different with guest fees -- those are meant for properties where there's an incremental charge per guest as you add more. If the same for the first 6…

(Posted Aug 15, 2022 7:23 AM)

General Help and Questions » Multiplier error?

Per-guest fees must be flat amounts because of how they are sent to channels. If you're trying to create a percentage fee that kicks in once for more than 6 guests you could do that but you'd nee…

(Posted Aug 14, 2022 7:42 AM)

General Help and Questions » Multiplier error?

This is happening because the "percent of rent" amount type is selected, which can't be multiplied. Switch to the "fixed amount" type and then you'll be able to select the multiplier.

(Posted Aug 13, 2022 11:16 PM)

General Help and Questions » airbnb adds pet fees

The pet fee is what Airbnb supports currently. We have suggested enhancements. If you have a more complex pet fee, you can specify it in your house rules and collect via the resolution center.

(Posted Aug 10, 2022 8:53 PM)

General Help and Questions » Theming

Not currently -- the account theme is special in that it's the contact info/logo etc. on the account itself. The other themes are stored separately, but the account theme is the default and it's stor…

(Posted Jul 27, 2022 6:13 AM)

General Help and Questions » Arability/ Search Widget question

You do have the widgets set up correctly, however you're using Wix which adds an extra iFrame that blocks communication between pages -- see screenshot. This is required on Wix free plans, but if…

(Posted Jul 3, 2022 8:26 AM)

General Help and Questions » VRBO channel bridge not working?

Yes, we've noticed some failures this weekend from the Vrbo API's that channel bridge uses to download bookings. Vrbo API integrated accounts aren't affected -- only the channel bridge side. It's…

(Posted Jun 26, 2022 8:24 AM)

General Help and Questions » New - Stripey Colour of Blocked Off Events - very distracting

Just wanted to let you know we're working on an update that will add an option so you can turn the candy striping on or off.

(Posted Jun 7, 2022 7:14 AM)

Feature Requests » Custom CSS for Owner Portal

I'm not suggesting you remove A records for your main domain, but you do need to remove them for the subdomain or resolution will go sometimes to OwnerRez and other times to the IP addresses in your …

(Posted May 30, 2022 8:09 PM)

Feature Requests » Custom CSS for Owner Portal

One thing I notice is that you've got the CNAME configured correctly, on your portal DNS but you've also got some A records with non-OwnerRez IP addresses configured. Remove those to make sure that y…

(Posted May 30, 2022 5:46 PM)

General Help and Questions » Adding review on a booking that was rented by PM

You could still record the reviews directly in CRM > Reviews for that property -- they just wouldn't be attached to a booking.

(Posted May 23, 2022 8:59 PM)

General Help and Questions » Need widget to change/remove shading for holiday

There's not a general setting for holiday color -- each widget has its own holiday color setting. If you've create a widget, you'll find it in Settings > Widgets. Edit it there and you can set th…

(Posted May 15, 2022 10:27 AM)

General Help and Questions » Any way to include cleaning fee in the per-night rate?

If you configure the surcharge to be categorized as rent in the surcharge settings: https://uc.orez.io/w/files/286b67b6828d4da2b3669330187bc286 And then go to Settings > Pricing Preferences …

(Posted May 2, 2022 4:04 PM)

Feature Requests » Unique titles for each OTA

I just checked the Airbnb docs and they've recently updated the max headline to 50 chars. I don't think they're fully validating it yet, but I would recommend working with shorter headlines -- they a…

(Posted Apr 25, 2022 7:38 AM)

Blog » Night Columns on Owner Statements, Door Lock Cleanup, Bug Fixes

Any possible way to add the "Checkmark" symbol to lock codes, similar to your "#" addition?  Thanks for all you do! by /forums/users/347389589 XENOS Guest-Frie – Apr 21, 2022 2:33 PM (UTC) The #…

(Posted Apr 22, 2022 4:48 PM)

Feature Requests » Damage Protection by Property on Invoice

The invoice doesn't have a per property breakdown. You can get that in the Insurance report though, either grouped by Property or leave that in a column and export to Excel for further analysis.

(Posted Apr 19, 2022 10:58 AM)

General Help and Questions » Expense Template update to include categories

Yep, we've got an update in the works to include Category in the import as well. In the meantime, you can use the batch categorization feature  on the expenses grid to apply categories.

(Posted Apr 4, 2022 7:13 PM)

Feature Requests » Owner Portal Changes

Great suggestions! We have plans to make the comparison and view options much better, so we'll factor in those ideas.

(Posted Mar 4, 2022 11:45 AM)

Feature Requests » Ownerrez calendar widget for phone.

The default iCal export link doesn't include any guest info because it's meant to be shared publicly to other listing sites. You can create additional links and include more information like gues…

(Posted Feb 8, 2022 5:51 AM)