Experience the difference of "Elite".

Chris Hynes

OwnerRez Team Member
Joined October 2012
1400 posts

General Help and Questions » Scheduled emails

You're right -- we don't currently have a way to assign a scheduled email to one property and not another. This is high on our priority list, but we're working through a couple of things first to mak…

(Posted Sep 4, 2014 11:08 AM)

General Help and Questions » Access to Back-End Data

We do have a full API, but currently it's shared with a select few partners as the surface area is a bit tight. Can you give me an idea of the kinds of operations you'd like to do (add properties, cr…

(Posted Aug 21, 2014 12:44 AM)

General Help and Questions » Modifying the rate structure

We don't have anything in place to do this automatically right now. I've added rate bands like you've suggested to our list of ideas to research and implement.

(Posted Jul 10, 2014 10:04 AM)

General Help and Questions » Testing templates

There's not a "send test email" button right now, but you can do it like this: - Disable the email template (so it won't automatically go out) - Create a test booking with your email address - Go …

(Posted Jul 9, 2014 12:49 PM)

General Help and Questions » Exporting email addresses

You can export any master grid (quotes, bookings, inquires, etc.) to Excel or CSV using the export button at the top right of the screen. When exporting, we add several extra columns that aren't on t…

(Posted Jul 9, 2014 12:41 PM)

General Help and Questions » send an email template twice?

There's no way to automatically send the same email twice. You could manually go into the email tab of the booking and resend it, but that sort of defeats the whole point of what it sounds like you'r…

(Posted Jun 27, 2014 8:34 PM)

Blog » FlipKey inquiry parsing

Looks like they grandfathered in old plans: http://help.flipkey.com/hc/en-us/articles/200903347-Subscription-Pricing, but it sounds like yours is new?

(Posted Jun 21, 2014 9:46 AM)

Blog » FlipKey inquiry parsing

I see those emails coming in. I think I know what's going on now. Were you recently converted to the FlipKey payments system? Once that happens, FlipKey will block all contact info for the guest unt…

(Posted Jun 20, 2014 2:52 PM)

General Help and Questions » Question about a Gateway page for our clients (check out page)

The way it works in OwnerRez, you'll create a Quote and send it to the guest. That Quote contains a link that lets them check out (using your merchant account), pay, and once payment is complete it w…

(Posted Jun 19, 2014 1:12 PM)

Blog » FlipKey inquiry parsing

I've looked through your account and several other test accounts we use and haven't been able to reproduce the problem with the FlipKey emails. Have you seen any other unrecognized inquiries come in…

(Posted Jun 18, 2014 9:05 PM)

Blog » FlipKey inquiry parsing

That looks like it's a reminder about a previous inquiry, not an actual inquiry. The email's in a different format from the standard inquiry. It says, "You haven't responded to this inquiry" etc. etc…

(Posted Jun 2, 2014 8:28 PM)

General Help and Questions » Email Issue

I looked into the details of the email template and it looked like the HTML was slightly corrupted at the end, possibly from by hand editing, and this was causing the editor to crash. I fixed the co…

(Posted May 30, 2014 5:56 PM)

General Help and Questions » Email Issue

We're looking into this. Are you seeing the issue with any other bookings using this email, or any other email templates?

(Posted May 30, 2014 5:41 PM)

General Help and Questions » Widgets not displaying correctly

When you want to display multiple widgets on one page, you only need to add the script once. You'll keep the <div class="ownerrez-calendar"... part of the widget include html, but only put the <scri…

(Posted Jul 27, 2013 3:03 PM)

Feature Requests » Extra information for booking

You can approximate this now by creating a custom field for Booking called Notes (https://www.ownerrez.com/blog/custom-fields-expanded-to-work-with-bookings). If you follow the directions there and a…

(Posted Jul 16, 2013 12:33 AM)

Feature Requests » Managing email with feedback filter

We've just pushed an update that adds this. Sorry it took a little longer than expected -- it ended up getting wrapped into a bigger update. If you go to the email section, the Feedback filter is no…

(Posted May 31, 2013 6:41 PM)

General Help and Questions » New Release? Bug?

And it's fixed!

(Posted May 3, 2013 7:04 PM)

General Help and Questions » Possible error in rental charge calculation, embeding calendar

The calendar details are populated by OwnerRez so you have full control over what you want to do, but you can manage who sees the detail through the sharing settings in Google Calendar. If you go in…

(Posted Mar 18, 2013 1:40 PM)

General Help and Questions » Possible error in rental charge calculation, embeding calendar

Chris here, one of the programmers on the OwnerRez team. I had a look at the Google Sites documentation, and it appears that they don't support the common features we use to make the calendar widget…

(Posted Mar 18, 2013 10:55 AM)

Blog » 7 ways to promote your vacation rental

As vacation rental owners, we've experimented with many different ways to promote our vacation rentals. Each method takes a different mix of time investment and monetary investment to set up and ru…

(Posted Oct 19, 2012 9:55 AM)