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Chris L

Joined May 2017
206 posts

General Help and Questions » Listing issues with your Google Vacation Rentals

*You can create discounts or surcharges, without ordering, to apply only to GVR.  If you only use one percentage discount, you could determine to create a cleaning fee that is adjusted for the discou…

(Posted May 27, 2024 9:41 PM)

Feature Requests » A means of calling back queued message

IME, "queued" is a bit of a misnomer. When you submit a message, yes, it is technically queued for the OR servers to call the messaging API, but in practice, even though it's not exactly sent in real…

(Posted May 27, 2024 4:12 PM)

General Help and Questions » Listing issues with your Google Vacation Rentals

https://uc.orez.io/w/files/7034b28a53194a5fa712a88516963132 Mine are actually experiencing real errors. I wrote into the Helpdesk and was told that these errors are actually valid and I do need to ma…

(Posted May 27, 2024 4:06 PM)

General Help and Questions » Credit Card processing recent developments

Great find. I've emailed my processor to see if they agree and can change my MCC. (I'm on an Interchange Plus plan.)

(Posted May 22, 2024 12:56 PM)

Feature Requests » Simple "Print PDF Receipt" in Guest's Booking

I don't necessarily need a specific "print to PDF" function, BUT there currently is no way to send guests a nicely-formatted receipt showing their charges and payments. A version of this is emailed t…

(Posted May 7, 2024 2:22 PM)

Feature Requests » Google Vacation Rentals Connectivity Partner

We've been live for several months now on Google Vacation Rentals.  I had high hopes that it would be a valuable addition to our channel lineup.  But our experience so far is absolutely nothing.  Was…

(Posted Apr 25, 2024 6:11 PM)

General Help and Questions » run reports to see historical payment info from disabled properties

I appreciate honesty but find Ken's response unhelpful.  As a property manager with frequent property changes, reports for historical data are crucial. The suggested workaround is simplistic.…

(Posted Mar 29, 2024 6:38 PM)

Blog » Redesigned Guest Review Form, Improved Changeover Rules, and New Airbnb Bulk Recalculate Charges Tool

2 questions: * How does your system auto-populate Expedia links? None of mine seem to have auto-populated, and I know I do periodically get bookings from Expedia. Will it only auto-populate after…

(Posted Oct 15, 2023 9:28 PM)

Feature Requests » VRBO Commission Fee For More Accurate Reporting

Oh my gosh, this is life-changing!! How did I miss that this had been released? I've been doing it manually this whole time!

(Posted Sep 27, 2023 2:18 PM)

Feature Requests » Redesign the Inbox!

OMG, YES YES YES. Great, well-written write-up. I know this was closed already as a duplicate of an existing feature request, but the way you've written up the issue and the suggestions you've in…

(Posted Jul 18, 2023 7:38 PM)

Feature Requests » Same Day Bookings with Time Cut Off

Vrbo historically has not allowed same-day bookings at all. by Ken T (/forums/users/347381996) – Jul 16, 2023 1:41 AM (UTC) Indeed. It's understandable as same-day bookings have higher risk (hi…

(Posted Jul 18, 2023 7:35 PM)

General Help and Questions » 2 legal agreements?

Same--I occasionally see this happen (and I only and exclusively use the {BUFIXUP} in all my communications with guests). It's not really worrisome, but I've always been mildly curious why it sometim…

(Posted Jul 4, 2023 9:53 PM)

Feature Requests » include entire SMS message in email notification

I'd extend this request to also include showing the full channel message (the same problem happens with email alerts of channel messages). I've had some instances lately where a guest sends a channel…

(Posted Jul 4, 2023 9:50 PM)

Blog » Vrbo Messaging is now included in the OwnerRez Inbox!

Just wanted to say that you guys got this rolled out just in time! Vrbo was having big issues this weekend. * I received an inquiry that could not be replied to via Vrbo (it was an inquiry, n…

(Posted Jun 26, 2023 4:12 PM)

Feature Requests » System Message for final payment notification would be a great tool

While OR is very flexible and you can accomplish a lot of things like this with careful creation of templates and triggers, there are a number of things that would be nice to just work automatically …

(Posted Jun 20, 2023 3:00 PM)

Template/Design Share » Different Rental Agreement based on Channel?

Yes, you can do this. I do this--I have one agreement for Airbnb, another for other channels that process their own charges (e.g. TripAdvisor), and a third for direct bookings and channels where I pr…

(Posted Jun 5, 2023 6:22 PM)

General Help and Questions » HomeToGo - how to pay them??

So I finally got my first HTG booking that didn't end up canceling (my first two bookings were canceled, but HTG still invoiced me the commissions for those bookings until I challenged them). I went …

(Posted May 15, 2023 2:39 PM)

General Help and Questions » Tracking AirBNB Resolution submittals on a booking in OR?

A PM lock should prevent any and all changes to the financials of a given booking. This is no exception with channel bridge or the API transaction sync. by Caleb M (/forums/users/347417063) – May 8…

(Posted May 10, 2023 4:04 PM)

General Help and Questions » Faster payouts

FWIW, I was on Lynnbrook’s legacy system (which was fund at booking) but switched to Ascent when they offered me interchange-plus pricing. I was happy with Lynnbrook but I’ve been very satisfied with…

(Posted May 3, 2023 8:00 PM)

Feature Requests » Add option to export the Taxes Collected report in an Avalara MyLodgeTax-compatible format

Like many OR users, I use Avalara MyLodgeTax to handle reporting and remitting my sales taxes. The process of reporting figures to Avalara is relatively simple, but as a manual process, there's p…

(Posted Apr 13, 2023 2:50 PM)