Experience the difference of "Elite".

Chris L

Joined May 2017
199 posts
Topic

General Help and Questions » Rate questions: hide "Rates" section on hosted website, customize rate adjustment for individual listing

Perfect, thanks! Works like a charm.

(Posted Oct 12, 2019 10:44 PM)

General Help and Questions » Trip Advisor Booking

Pluses of being the merchant of record: -Faster payouts (Airbnb and TripAdvisor don't send you the funds until after your guest arrives, and HomeAway defaults to the same but now offers an "Early Pay…

(Posted Oct 12, 2019 3:29 PM)

General Help and Questions » Payments by Booking.com transaction fees...zero?

I have, and the payment came through and as far as I can tell, no transaction fees were assessed. As a frequent international traveler myself and thus an occasional user of Booking.com, I truly desp…

(Posted Oct 12, 2019 3:19 PM)

General Help and Questions » Rate questions: hide "Rates" section on hosted website, customize rate adjustment for individual listing

Ah, thanks. 1) Yes, I mean the rate table, because it basically doesn't apply to me (since I'm 100% using spot rates set up by PriceLabs). I'm just trying to avoid the inevitable question from a pro…

(Posted Oct 11, 2019 1:25 PM)

Feature Requests » Coupon or discount line in the quote/invoice

Love the functionality! Slightly odd behavior, though...if I add a, say, 5% surcharge, it adds 5% to the rent only, but if I add a 5% discount code, it takes 5% off of the rent *and* the cleaning fe…

(Posted Oct 11, 2019 12:14 AM)

General Help and Questions » Rate questions: hide "Rates" section on hosted website, customize rate adjustment for individual listing

I'm using PriceLabs now (with decent success, though I still have Wheelhouse managing rates on some of my Airbnb listings and am still comparing). As such, the default/seasonal rates basically have …

(Posted Oct 10, 2019 10:24 PM)

General Help and Questions » Payments by Booking.com transaction fees...zero?

I recently listed some of my properties with Booking.com. They have so far forced me to use Payments by Booking.com, where they charge the customer's card and transfer the funds to me the day after c…

(Posted Oct 10, 2019 6:07 PM)

General Help and Questions » Can we add task reminders to a reservation?

There isn't any kind of task list in OR itself, but I have some email triggers that email me a reminder to do things like send guests a welcome message on the booking platform (I've found that with A…

(Posted Oct 1, 2019 10:57 PM)

General Help and Questions » Creating a secure custom form in OR to request for ID

Thirding this! I love that OR offers electronic signing of rental agreements, and ID verification would really be the capstone of risk reduction and chargeback defense. I do ask guests to send me a …

(Posted Oct 1, 2019 10:54 PM)

General Help and Questions » How does the pricing between Stripe and Lynbrook compare?

@MB: This intrigues me. I currently use Lynnbrook, but I am a Costco Executive member. I’ve certainly been satisfied with my experience with Lynnbrook, and I do like the fact that they are intimately…

(Posted Sep 23, 2019 4:51 PM)

General Help and Questions » Remotelock Integration not finding locks

Encountering the same. Any ideas from the OwnerRez team? (Maybe there's just a delay in syncing info over; I'll try again in a few hours or tomorrow and see if it works then.)

(Posted Mar 16, 2019 6:20 PM)

General Help and Questions » Filters for iCal export links

Hi, is there any way to export an iCal feed that *only* contains my direct bookings through OwnerRez? On a third-party service I'm syncing my listings to, this would let me add OwnerRez bookings to …

(Posted Mar 16, 2019 6:02 PM)

Feature Requests » Avoid same-day turnovers on certain days (i.e. holidays)

I had a guest book for check-out Christmas Day and another guest book for check-in the same day without me realizing it. Now my housekeeper has to work on Christmas Day, which she’s a bit disappointe…

(Posted Oct 27, 2018 10:40 AM)

Feature Requests » Coupon or discount line in the quote/invoice

Can I add my vote for this? I'd like to be able to offer my repeat guests a 10% discount and let them book automatically through my site (I think it tends to maximize conversions if I make it easy fo…

(Posted Sep 22, 2017 4:12 PM)

Blog » Portal access for owners and staff released!

Super glad to see this. I've enabled PM tools and am testing it out now. I would vote for: -A separate "housekeeping management" module -The ability for either me or the housekeeper to set up email…

(Posted Aug 29, 2017 9:32 AM)

Feature Requests » Employee / Housekeeping Login

Ah, very cool! I don't know why that didn't come up on Google when I was searching to be sure before posting here. While it would of course be preferable not to have to turn PM tools on and pay more…

(Posted Aug 29, 2017 9:13 AM)

Feature Requests » Employee / Housekeeping Login

This is a feature that I would kill for (and, honestly, I just assumed would be included in the product and am disappointed is not included). I have been fighting for two weeks with finding some way…

(Posted Aug 28, 2017 2:03 PM)

General Chat » Alternative to PayPal payment processing

I emailed the rep over there who had responded to my initial inquiry and he said that interchange-plus is definitely something they can (and do) offer their larger accounts. If I grow to the point th…

(Posted Aug 21, 2017 6:03 PM)

General Chat » Alternative to PayPal payment processing

[quote=Paul W]For instance, vacation rental owners in North Carolina tend to have all American customers who use American credit cards, while vacation rental owners in Florida have a lot of internati…

(Posted Aug 19, 2017 12:15 AM)