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Fenwick Vacation

Joined May 2018
20 posts

General Chat » Credit Card Processing

I use stripe.  I pull a payment of $1 at booking and a 2nd payment of the rest.

(Posted Dec 29, 2023 2:35 PM)

General Chat » Credit Card Processing

I have always been using Stripe.  I am happy and it is easy.   I looked at others briefly but didn't ever make a change.  Lots of other items to worry about.

(Posted Dec 29, 2023 2:01 PM)

Blog » About the Dec 26th Outage

Completely agree with the last posts.  Bad experience for guests and lists revenues.  Now looking through everything making sure things are. It missing.  Now I am wondering if I need to always have a…

(Posted Dec 27, 2022 1:02 PM)

Blog » About the Dec 26th Outage

We have a booking missing from the calendar.

(Posted Dec 27, 2022 10:20 AM)

Feature Requests » Owner Portal Changes

Would also like some options on adding statements.  Like add statements after such and such date.  or add only income from statemetns or only expenses.

(Posted Mar 20, 2022 2:04 PM)

Feature Requests » Owner Portal Changes

Thank you.  All of my owners use this functionality.

(Posted Mar 4, 2022 11:47 AM)

Feature Requests » Owner Portal Changes

Would love to see a few changes to the owners portal. 1.  Written verbage about what the owner is seeing.  Or allow us to select an option for client portal (full gross bookings, owner view).  Th…

(Posted Mar 3, 2022 7:02 PM)

Feature Requests » Summary reports- Add percentage option to booking and payment reports

I often take a look at the booking summary reports and how we are doing over past years.  I would love to have the option to see in percentages where we are at.  Is this something that could be looke…

(Posted Feb 27, 2022 11:30 AM)

Feature Requests » Collect Photo ID Option in Rental Agreement

Hi OwnerRez, This one seems like a bit of a hurdle for you guys over there. Have you considered not starting this from scratch? There looks to be some decent APIs out there that could get this featu…

(Posted Apr 19, 2021 11:48 AM)

Feature Requests » Collect Photo ID Option in Rental Agreement

The ID verification component would be very valuable. Credit card fraud is on the rise and the banks will reverse charges, post stay, if ID hasn’t been verified.

(Posted Apr 19, 2021 10:54 AM)

Feature Requests » Identification Verification/Upload

Hello, A valuable feature to add would be the ability to verify and/or capture a guest’s identification. The only site that I’m aware of that verifies identification is Airbnb. Something that peop…

(Posted Apr 18, 2021 3:10 PM)

Feature Requests » Need better reporting system

YES! Custom reports ASAP please!

(Posted Aug 21, 2020 12:04 AM)

Blog » OwnerRez is now a Preferred Partner of HomeAway

Great work

(Posted Jun 1, 2020 10:04 PM)

General Chat » Credit Card Processing

Hey Everyone, I just wondered if you have had a great experience with your credit card processor? I have been using a company that is now charging for refunds and that will impact business. I woul…

(Posted May 3, 2020 6:20 PM)

Blog » Automation in OwnerRez

Great work and looking forward to a time based automation. It would greatly enhance what I can do. Could a scheduled option (check out time) so an email would go out say 1 hour after check out tim…

(Posted May 3, 2020 1:04 PM)

Developer Community » Widgets - Web Discount Codes

Hello, It would be great to see a widget (or the addition of this function to an existing widget) that allowed a website visitor enter a promo code to get an advertised discount. Thanks!

(Posted Dec 4, 2019 12:54 AM)

Feature Requests » Timed Automations

Can you have it sent at a certain time or just 1 day before. Some guests only stay for 1 day so I don't want them receiving both emails at the same time.

(Posted May 28, 2019 12:28 PM)

Feature Requests » Timed Automations

I would love to be able to send an email just after checkin time and I would like to send an email early morning as a reminder of check out instructions. Is this a possibility as I know you were wor…

(Posted May 24, 2019 11:23 AM)

Feature Requests » Cleans ability to have list view

It would be great if the view we give house keeper showed list view and included our notes and also number of guests. This would allow me to indicate to cleaner if their was an early check in, playp…

(Posted Jun 16, 2018 12:53 AM)

Feature Requests » When putting cursor over ribbon calendar it shows which booking site it came from

This would be very helpful. You can see it for airbnb due to the email showing up but you can't see it for all of them. It would also be great to be able to organize the properties as you see fit. …

(Posted Jun 11, 2018 1:43 AM)