Experience the difference of "Elite".

Ken T

OwnerRez Team Member
Joined August 2019
1652 posts
Topic

General Chat » Trigger to a word on booking platform

There isn't any native functionality to do that built into OwnerRez.  I'm not sure, but, perhaps it might be possible using Zapier? https://www.ownerrez.com/support/articles/zapier

(Posted yesterday)

Feature Requests » Seasonal Cancellation Policies

[This topic has been closed as a duplicate of another topic ( Cancellation policy by season? (/forums/requests/cancellation-policy-by-season) )]

(Posted yesterday)

Feature Requests » Cancellation policy by season?

[Another topic was closed as a duplicate of this topic ( Seasonal Cancellation Policies (/forums/requests/seasonal-cancellation-policies) )]

(Posted yesterday)

Feature Requests » Cancellation policy options

[This topic has been closed as a duplicate of another topic ( Additional OR Cancellation Policy Options (/forums/requests/additional-or-cancellation-policy-options) )]

(Posted yesterday)

Feature Requests » Additional OR Cancellation Policy Options

[Another topic was closed as a duplicate of this topic ( Cancellation policy options (/forums/requests/cancellation-policy-options) )]

(Posted yesterday)

General Help and Questions » Cancellation policy appearing under Rates widget

I'm not clear on exactly what the question is here?  Please write in to the Helpdesk with a description, specific examples, and screenshots, so we can properly understand and give advice.

(Posted yesterday)

General Help and Questions » VRBO Inquiry not coming through with email

You can't - and you don't need to.  Inquiries don't need to be "approved", the guest can just go ahead and book without approval.

(Posted 4 days ago)

General Help and Questions » VRBO Inquiry not coming through with email

The issue is that Vrbo doesn't even have a custom-quote API.  We've pressed them on this for years, and recently we've gotten a bit of traction, so hopefully at some point that functionality will be …

(Posted 4 days ago)

General Help and Questions » VRBO Inquiry not coming through with email

Is this a gap with the integration between VRBO / Ownerrez? Effectively, yes - Vrbo intentionally does not provide any direct guest contact information until the guest has actually booked.  You …

(Posted 4 days ago)

General Help and Questions » Pricing on Hosted Website

Please write in to the Helpdesk with specifics, so we can investigate.

(Posted 4 days ago)

General Help and Questions » Footer

Yes, this has indeed changed, but, you can still edit the Hosted Website footer settings.  Here's how to do that: https://www.ownerrez.com/support/articles/hosted-websites-footer-customizations-v…

(Posted 4 days ago)

Feature Requests » Clone a property feature

Here's how to duplicate a property: https://www.ownerrez.com/support/articles/add-new-property#duplicate

(Posted 5 days ago)

General Chat » website designer

Unfortunately, at present there's no way to do that - editing the Hosted Website does require full admin access.

(Posted 5 days ago)

General Chat » Request to book and Seasons.

Unfortunately, no, none of the channels support the capability of changing between request-to-book and instant-book based on the season.

(Posted 5 days ago)

General Chat » Booking.com Extranet Issues

Well, it looks like this must have been a very limited outage - I see there have been no responses to this post, nor have we seen any similar reports in our support tickets.  Unless more evidence com…

(Posted 6 days ago)

General Help and Questions » California Assembly Bill 537 - Pricing Display Legislation

I don't myself interpret this law as speaking to security deposits in any way, but no doubt that will be determined over the coming months by the appropriate legal authorities.

(Posted 6 days ago)

General Help and Questions » California Assembly Bill 537 - Pricing Display Legislation

This is not a phishing message, it is legitimately from Vrbo - we got it also, as well as other partner-level communication. We are not lawyers and have no competency to express legal opinions ot…

(Posted 6 days ago)

General Help and Questions » Airbnb reservation and API connected damage deposit collected directly via Stripe

Here's how to keep the security deposit hold: https://www.ownerrez.com/support/articles/security-deposit-holds#charging This does not require any interaction with Airbnb at all. However, …

(Posted 7 days ago)

Feature Requests » Add an API integration for Hipcamp and Glamping Hub

No, that's a misunderstanding - Glamping Hub does not have an internal channel messaging system like Airbnb and Vrbo do.  OwnerRez communicates with Glamping guests in the same way as it does with di…

(Posted 7 days ago)

Feature Requests » Select which photos are sent to the difference channels and our own website.

I would prefer to see the first feature introduced as soon as possible Realistically, that won't happen, because that alone is not in demand by enough people, nor is it likely to be.  By combini…

(Posted May 13, 2024 12:13 PM)