Experience the difference of "Elite".

Brendan C

Joined November 2019
21 posts

Feature Requests » Triggers that can be sent after x number of hours

I would also like to have this feature. Since AirBnb is blocking emailing the guests I would like to send a channel message an hour or two after booking advising them to purchase travel insurance.

(Posted Jan 22, 2024 8:09 PM)

Blog » Integration With Hopper Homes

So all automated messages sent via OwnerRez would be sent via email, correct?

(Posted Aug 24, 2023 11:10 AM)

Blog » Integration With Hopper Homes

I have some questions before integrating with hopper. Does the host process the payments or is it collected by hopper and paid to the host like AirBnb does? Also, is the messaging sent via the hopper…

(Posted Aug 24, 2023 10:52 AM)

Feature Requests » VRBO Native Messaging in OwnerRez via API integration

I am curious if the VRBO messaging only works if the booking was made after the rollout? I have a VRBO guest arriving tomorrow and the check in information went out today at 9am, but only via email. …

(Posted Jun 8, 2023 10:39 AM)

General Help and Questions » AirBnb replacing my lead photo with another photo of my cabin.

Has anyone noticed that AirBnb switches the default lead photo to a picture of the front of your home? If you have a picture of a Mountain/Beach View as your first picture, they default it to the fro…

(Posted Feb 13, 2023 2:34 PM)

Feature Requests » AirBnb API Offline Security Deposits Request

Hi, I have turned on the booking clean up link, but when I preview it and test it, it doesn't include the page to insert the credit card info for the security deposit. Am I missing something?

(Posted Apr 14, 2021 10:49 AM)

Feature Requests » AirBnb API Offline Security Deposits Request

What if a guest doesn't fill out the credit card info when prompted a few days prior to arrival? I often have to chase people down to sign the rental agreement within 3 days after booking. I think th…

(Posted Apr 13, 2021 12:03 PM)

General Help and Questions » Wix website with Pricelabs

I am interested in getting a Wix website for a more updated look on my website. I have had the OwnerRez hosted website for the last year and a half. I am trying to make sure everything will work and …

(Posted Feb 25, 2021 1:52 AM)

General Help and Questions » AirBnb collecting and remitting taxes

Hello, I collect and remit my own taxes from AirBnb that total 12.75%. In the past I only collected 3% from AirBnb, but when I connected to them via API it made me collect the whole 12.75%. I just g…

(Posted Sep 21, 2020 1:31 PM)

General Help and Questions » Sending emails on check out day?

Is there a way to send an email to a guest on check out day? I only see an option for day before checkout or day after checkout, but not day of. Also, for the staff...any updates on in platform mess…

(Posted Sep 9, 2020 12:01 PM)

Blog » Hosted Header Styles & Menu Buttons & Links, Condensed View Fixes, Pool Icon, SMS Sees Limited Daylight

Are you still working on being able to send messages directly to the AirBnb/VRBO inboxes? Also, are we able to pick times that triggered emails get sent? I would love those features.

(Posted Jul 23, 2020 12:15 PM)

General Help and Questions » Change guest departure day?

That worked!!! Thanks Lydia

(Posted Jun 8, 2020 7:45 PM)

General Help and Questions » Change guest departure day?

Hello, I have it set up that guests can't depart on Saturdays because I was getting a lot of people dancing around that night due to it being the most expensive. I just had a booking come in that ar…

(Posted Jun 7, 2020 12:57 PM)

Blog » What's the single biggest feature missing from OwnerRez?

I would love my messages to guests to be able to be sent in app. If I send an email to a guest I would like it sent to their Airbnb/VRBO inbox in the app or desktop.

(Posted May 23, 2020 9:42 AM)

General Help and Questions » Disallow gaps of exactly 1 day...

When I enable disallowing one day gaps on OwnerRez, I notice that AirBnb blocks out one of the days in a two day block. For example I have a Wed, Thurs available and have "Disallow gaps of exactly 1 …

(Posted May 21, 2020 8:03 AM)

General Help and Questions » Homeaway API rates pushing

I have had that special 5% surcharge in place already and was pushing nightly rates via channel bridge that way. Since connecting the API I now see a "call out" of 5% property fees on Homeaway/VRBO w…

(Posted May 13, 2020 11:59 AM)

General Help and Questions » Homeaway API rates pushing

I just switched over to the VRBO/Homeaway API. I was previously pushing rates via the channel bridge and had it set to push 5% higher than the rates on my website to make up for commissions VRBO/Hom…

(Posted May 13, 2020 11:18 AM)

Feature Requests » Allow email/triggers to be set by hours or days and also send SMS

This would be a HUGE benefit!! I look forward to the rollout.

(Posted Apr 27, 2020 9:34 PM)

General Help and Questions » Automated messages integrate with AirBnb/VRBO apps?

I was wondering if when an automated email or any email gets sent to a guest, does it also get sent to the inbox of the AirBnb/VRBO app? The messaging system I am coming from had that feature. The …

(Posted Nov 15, 2019 11:34 AM)

General Help and Questions » Setting up a specific time for emails to be sent to guests?

So a post check-out email that I send on the day of check-out would be sent while they are still there? I would want to send it a few hours after they have checked out. I wouldn't want them to thin…

(Posted Nov 13, 2019 2:53 PM)