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Alece

Member for 6 years
392 posts
Topic

General Help and Questions » Security Deposit now voids AirCover?

Thank you for letting us know they (sneakily) rolled out this significant change! I had no clue.

(Posted 8 hrs ago )

General Help and Questions » New guest portal and Charge Automation

The challenge many are facing, from what I can tell, is that some use third-party OR partners for some of their steps — such as this gentleman using Charge Automation to collect his security deposit.…

(Posted 8 hrs ago )

Feature Requests » Rezzy: Use correct guest name when responding in Airbnb messages

Thanks Rex!

(Posted 3 days ago )

Feature Requests » Rezzy: Add notification options for Rezzy auto-reply messages

Already submitted! (Thanks for drawing my attention to the new direct log link — phew! So helpful!)

(Posted 3 days ago )

Feature Requests » Rezzy: Add notification options for Rezzy auto-reply messages

Another reason why this notification feature would be helpful: Rezzy sometimes fails on sending responses when it should.  I have Rezzy set in auto-respond mode. Unfortunately I still need to cli…

(Posted 4 days ago )

Feature Requests » Rezzy: Use correct guest name when responding in Airbnb messages

Airbnb allows other travelers to be added to the message thread. When one of those other travelers sends a message, even though their name is visible in the OR inbox, Rezzy always inserts the primary…

(Posted 6 days ago )

Feature Requests » Delayed reponse timing for RezzyAI

Thanks, Bri. I was hopeful that's what it meant -- but sadly since posting my question, I've noticed that it's not playing out that way in practice for me yet... including a booking that came in just…

(Posted 6 days ago )

Feature Requests » Owner Bookings: option to remove rental agreement (+ My Stay) requirement

I'd prefer my owners not have to sign a rental agreement for each of their stays, which seems to be a requirement under the new Owner Booking setup.

(Posted Jul 8, 2026 6:35 PM)

Feature Requests » Owner Bookings: option to add cleaning expense only (no surcharges)

Thanks for the addition of the new  Owner Bookings (https://www.ownerrez.com/support/articles/owner-bookings)  option! Right now I see that it adds all the standard applicable surcharges and tax…

(Posted Jul 8, 2026 3:34 PM)

Feature Requests » Owner Bookings: allow owners to enter contact details for the staying party

Love seeing the addition of the new Owner Bookings (/support/articles/owner-bookings) option! To make this most useful, homeowners need to be able to create a new Owner Booking that is designated f…

(Posted Jul 8, 2026 3:13 PM)

Feature Requests » Delayed reponse timing for RezzyAI

I noticed this line in the latest change log (https://www.ownerrez.com/support/articles/update-2026-07-01) : "Ensure Rezzy AI answers with booking context when guests book and message simultaneously…

(Posted Jul 8, 2026 2:48 PM)

Feature Requests » When "Ask Rezzy" identifies a bug, have it create an internal ticket for OR support

I am dealing with an issue regarding Rezzy schedules not working as they should. I tried the "Ask Rezzy" feature to ensure I wasn't missing something. Sure enough, it flagged it as likely a bug and i…

(Posted Jun 19, 2026 11:04 AM)

Feature Requests » Inbox - add ability to search

@Shannon -- 100%. I've yet to be able to search/filter for anything successfully even a single time. It's useless to me as it currently stands.

(Posted Jun 10, 2026 12:56 PM)

Feature Requests » Delayed reponse timing for RezzyAI

@Bri - "One is a bug fix for waiting to process a message until a booking is fully confirmed. That bug fix needed to go through our full dev and QA process, and is in testing at this time." That one …

(Posted Jun 10, 2026 10:56 AM)

Feature Requests » Missing Final “Review Published” Notification

Exciting! Thank you!

(Posted Jun 8, 2026 6:20 PM)

Feature Requests » Rezzy: Add a way to modify sentiment when incorrect

Thank you, Bri. I look forward to seeing this improvements at work and hopefully it'll be all that was needed!  (Just to confirm, is this being applied retroactively? For instance, I still have a …

(Posted Jun 8, 2026 6:19 PM)

Feature Requests » Dynamic Length of Stay Pricing

Messaging PriceLabs right now! This is GREAT to hear!!!

(Posted Jun 5, 2026 4:06 PM)

Feature Requests » Duplicate Option for Templates, Triggers, Surcharges, etc.

So exciting!!! Thanks, Bri!

(Posted Jun 5, 2026 4:02 PM)

Feature Requests » Rezzy: Add notification options for Rezzy auto-reply messages

They never generated. I've had to manually click the Rezzy icon to get it create a draft every single time.

(Posted Jun 4, 2026 1:49 PM)

Feature Requests » Rezzy: Add notification options for Rezzy auto-reply messages

Hey Bri - Rezzy has stopped crafting replies automatically for me. I'm not sure if this is related to the beta upgrade or if it's happening to anyone else who's also in it. Have you seen anything abo…

(Posted Jun 4, 2026 1:28 PM)