Trial Demo
OwnerRez
Forums »

Steven C

OwnerRez Team Member
Joined June 2021
32 posts
Topic

Rezzy AI (Beta) » Rezzy to read field codes

Thanks for the feedback Austin,  Currently the field codes are not in the "Codex" of knowledge that Rezzy has about a booking. Below is an example of the information that Rezzy currently has acces…

(Posted 2 days ago)

General Help and Questions » A booking email history "feedback" used to show when the email was opened. Now, it's not. Why?

Hi Cathleen, Email History still shows whether an email had been opened or not? Here is a brief video to show you how that looks: (https://www.loom.com/share/f4baa0194a70470490f57d5f8a9fc3f2) …

(Posted 2 days ago)

Feature Requests » Seasonal FAQ Responses

Hi Elliot, Great question, and you’ll be glad to know you can already accomplish this today without any new development. Rezzy will happily choose the right seasonal answer as long as the FAQ its…

(Posted Nov 28, 2025 4:48 PM)

Feature Requests » Ability to set a default cleaning time

Hi there, Really appreciate you bringing this up. Your suggestion makes a lot of sense. For a long time, OwnerRez only supported a cleaning date, and we added cleaning time fairly recently so…

(Posted Nov 24, 2025 3:49 PM)

Feature Requests » Renters agreement that allows guests to upload multiple photos.

Hi there! You can currently request as many photos as you want.  No new Feature needed. I peeked in your account, and I only see one Custom Field set as File upload, and that is called ID Uplo…

(Posted Nov 24, 2025 9:57 AM)

Feature Requests » Option for Surcharges without Taxes

Hi Shannon, I completely understand why this feels unfair at first glance. It seems like you’re being taxed on money you don’t actually keep, but in reality, you aren’t losing anything in this tra…

(Posted Nov 12, 2025 2:33 PM)

Feature Requests » New Categories for Surcharges: Gate Passes and Credit Card Processing

Thanks for taking the time to share this request, Ryan! Here is a video response I made showing how you can categorize these surcharges using our current categories and how to create surcharges t…

(Posted Nov 12, 2025 12:51 PM)

General Help and Questions » Is Yale Linus Smart Lock L2 supported by OR?

Possibly, if you happen to be an API programmer. You can pull the door codes with our Open API here: https://api.ownerrez.com/help/v2  And I believe you can connect to Yale using the SeamAPI. I…

(Posted Sep 19, 2025 4:58 PM)

General Help and Questions » Is Yale Linus Smart Lock L2 supported by OR?

I believe this is supported through Jarvis. Our Support Doc:  https://www.ownerrez.com/support/articles/integration-jervis-systems#list-of-supported-devices Jervis site:  https://www.jervis.systems/d…

(Posted Sep 18, 2025 6:45 PM)

Feature Requests » Price comparison widget

I encourage anyone interested to schedule a call with the team at Direct Booking Tools. While we at OwnerRez don’t have input on their pricing, I know they’re excited about this integration and eager…

(Posted Sep 9, 2025 2:18 PM)

Feature Requests » Add New Schlage Smart Locks to the Integration

Hi Alece, I will forward this request to our developer that created the connection we do use currently.  He would have the best contacts there at Allegion/Schlage.   Will let you know what we f…

(Posted Sep 3, 2025 6:15 PM)

Feature Requests » Add New Schlage Smart Locks to the Integration

If Schlage adds the Arrive to their API I am sure we would gladly add support for it.  However, per Schlage's documentation, the Arrive is not currently a supported device in their API. From Schla…

(Posted Aug 28, 2025 10:00 PM)

General Help and Questions » Closing Lynnbrook Payment Processor?

Did you try calling Lynnbrook?  Perhaps you will get a better result than by email? Their phone number is on their contact us page here: https://www.lynnbrookgroup.com/contact/  Hope that helps!

(Posted Aug 20, 2025 6:36 PM)

Feature Requests » PM Owner Access in different languages

Hi Ben, Just curious could you recommend to your Owner's that they access the portal using the Chrome Web Browser?  It of course has Google Translate built in.  So they could easily translate it o…

(Posted May 25, 2025 5:16 PM)

Feature Requests » More flexibility in creating email triggers or receiving notifications

Hi Danielle, Great News.  All the things you mention can be currently done in OwnerRez today!!  So no need for a feature request. Let me show you in my demo account how these things can work: …

(Posted May 25, 2025 4:44 PM)

Feature Requests » Better integraiton with WYND Sentry Noise and Smoke detection no auto message?

FYI, there are other options available.  For instance another company we partner with: Mastermind Tech does push a tag over to OwnerRez when an event happens. https://www.ownerrez.com/support/article…

(Posted Apr 10, 2025 7:10 PM)

Feature Requests » Search for bookings by using only part of a name

Hi Danielle, From the Guest Record there is a link already there of any bookings, quotes, or inquiries associated to that record? Let me show you where that is: Partial Name Searches in the …

(Posted Apr 9, 2025 11:37 AM)

Feature Requests » Implement Know Your Customer (KYC) to make chargebacks less likely - ID Checking to lower Fraud

Agreed.  I used to use Superhog, but that is a horrible name for an insurance company.  I'd get quite a few questions about them.  Something coming from Stripe would be much better. by Ventura Count…

(Posted Feb 7, 2025 11:15 AM)

Feature Requests » Public Booking Links: Add link to property

I’ve got that set up too — I just didn’t include it in my screenshot to focus eyes on what I was trying to highlight.  I understand a potential guest can link over to our main site and eventually…

(Posted Feb 3, 2025 6:20 PM)

Feature Requests » Public Booking Links: Add link to property

Hi Scott, The new form is the Public Booking Link.   It is just an easy way to start the Booking Process outside of your normal booking widget.  Basically instead of saying go to my website and c…

(Posted Feb 3, 2025 5:59 PM)