Experience the difference of "Elite".

Caleb M

OwnerRez Team Member
Joined March 2022
129 posts

Feature Requests » Compound Trigger

Hi Ed, Currently the triggering system is not advanced enough for compound triggers like you've detailed, I've moved your post to the feature requests thread so we can track community desire for …

(Posted 2 days ago)

General Help and Questions » Security deposit not showing up in contract

Hi Amy, I'd recommend emailing in to our helpdesk via help@OwnerRez.com with example bookings of this occurring so we can take a look at your specific situation together. ~Caleb

(Posted 5 days ago)

Feature Requests » Comprehensive Fix for Accounting/Quickbooks - develop Roadmap

None at this time, we're currently focusing on other large updates. Please spread the word for this feature to get more votes if you'd like to see it prioritized.

(Posted 7 days ago)

Feature Requests » PM - Recurring Expenses

No changes since Shawn last replied, thanks for checking!

(Posted 7 days ago)

General Help and Questions » Where can I find and change a "Lead Time" for booking?

Hi Mike and Elena, The photo in the instructions may be out of date, but if you follow the steps outlined here the settings are in the same place.   Navigate to Properties > Property In Q…

(Posted Jun 10, 2024 4:55 PM)

General Help and Questions » Did some fields just disappear? Card last 4 and card type?

Hi Heather, A common method of setting a 2nd payment trigger outside of relying on the system message and changing the system messages template. would be to use the "Scheduled Time" Type of trigg…

(Posted Apr 30, 2024 2:31 PM)

General Help and Questions » Search widget can I choose which amenities to highlight?

Hi Jennifer, Currently this is not possible at this time. You should write this up as a suggestion in our Feature Request forum, so other clients can vote up your ideas for new and improved f…

(Posted Apr 24, 2024 3:07 PM)

General Help and Questions » Editing my Airbnb listing through OwnerRez?? Can't find where to do it.

Hi Daniel, Generally at this time you are correct, they can't be changed for specific dates or seasons. Typically we see clients utilizing cascading seasons with arrival/departure rules confi…

(Posted Apr 24, 2024 2:21 PM)

General Help and Questions » airbnb base rate is over-riding all pricing on ownerrez

Hi Christina,   First off welcome! I hope you're finding the dive into OwnerRez both welcoming and exciting. I know it can be quite daunting at first, but always feel free to reach out for an…

(Posted Apr 21, 2024 5:34 AM)

General Help and Questions » Changing internet based form letters

Hi Alyssa, Thank you for pointing this out, it looks like you've found a typo. We'll hopefully get this corrected shortly, though I can't provide an ETA I'd recommend keeping an eye on our weekly…

(Posted Apr 17, 2024 3:32 PM)

General Help and Questions » is this pricing correct?

In most cases we recommend disabling over deleting in any case, however if you're still looking to have that surcharge be deleted, please email in to our helpdesk and we can take a closer look at wha…

(Posted Apr 15, 2024 5:29 PM)

General Help and Questions » Booking.com I Minimum Length of Stay

Hi Abal,   "Minimum Lengthof Stay" The booking.com calendar doesn't always correctly display minimum length rules as we pass them over, Id recommend checking your listing directly by sele…

(Posted Apr 12, 2024 1:08 PM)

General Help and Questions » PM statement issues

Hi, When generating a statement, the system essentially backfills any data since the last statement date. So theoretically you could do weekly statements per property. To do this when generat…

(Posted Apr 8, 2024 5:13 PM)

General Help and Questions » Statement Glitch

Hi Ata, It looks like the guest paid column is currently set to zero percent, this is important as the system calculates how much can be remitted via the following: Lesser of Owner Amount x Gu…

(Posted Apr 8, 2024 4:56 PM)

Developer Community » Website Widget

Hi, We do have an availability/property search widget which has a location drop down. Once selected the widget will only show properties that match the criteria chosen by a potential guest, and t…

(Posted Mar 29, 2024 2:22 PM)

General Help and Questions » Calendar Sharing with Cleaners

Hi Nathan, Was this screenshot taken from a preview of the widget? If so then the system pulls that data from the related theming via Settings > Theming > Theme in Question > and the field in…

(Posted Mar 11, 2024 3:11 PM)

General Help and Questions » 1-2 night rentals

Hi Nathan,  If you'd still like to pursue this cleaning fee, then please email our helpdesk with further details regarding the set criteria and what you're noticing in terms of oddities. From the…

(Posted Mar 8, 2024 3:18 PM)

Feature Requests » Booking Changes ordered randomly. Request consistancy.

Hi Ed, The System uses the "Position" Field for each individual surcharge found in their configurations to determine where to place surcharges. If you'd like the cleaning fee to be first and the …

(Posted Mar 4, 2024 5:27 PM)

General Help and Questions » Airbnb listing States that our home has a Game console instead of the Beds and Bedrooms that the other listings show????

Hi Mark, Under Amenities for any given property, there is an "Entertainment" field. Within this subsection you'll find a few different amenities, but the Game console amenity can be found here as…

(Posted Feb 15, 2024 3:08 PM)

Feature Requests » Mid Term Rental Functionality

Hi Jason, I see the conversation moved away from your point however we wanted to make sure we got a response out to this. For your algorithm ideas you've mentioned, I'd recommend writing thes…

(Posted Feb 15, 2024 12:01 PM)