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Hi Alin,
Apologies for the delay, we were checking with our engineers regarding the error. It actually appears you're experiencing a known issue our engineers are tackling, I can't provide an ETA…
(Posted yesterday)
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yesterday |
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Hi Jhem,
When a booking is passed over to us from an integration such as the Airbnb API integration, it gets directly correlated and linked to that bookings Reservation Number from Airbnb. You ca…
(Posted yesterday)
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yesterday |
General Help and Questions » co-hosting
Hi Karen,
Any questions you may have you can reach out to our helpdesk to get direct answers, alternatively if you have recommendations the best path is to check if it's been suggested already! U…
(Posted 2 days ago)
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2 days ago |
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Hi Karalee,
You'll want to create those taxes manually within OwnerRez via Settings>Taxes.
Ensure the applicability dropdown is set to a condition in which your hosted site is included. (The …
(Posted 3 days ago)
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3 days ago |
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Hi Renee,
That's generally correct! A common scenario related to this would be when Airbnb applies a resolution adjustment. Our API will typically automatically bring over the adjustment as a ref…
(Posted 3 days ago)
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3 days ago |
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Hi BB,
Hmm, generally we'd considering switching your guest communications from Channel messages to Email early in the booking cycle for that very reason. There are a plethora of cases where the …
(Posted 3 days ago)
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3 days ago |
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Hi Rob,
Due to the nature of this issue I would normally request you reach out to our helpdesk, but I see you have already done that! I will send an email shortly to discuss this further. But tha…
(Posted 5 days ago)
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5 days ago |
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Hi Robert,
Our booking/inquiry widget already only has the fields by default, the photo is not generally part of our widget.
Here's what our booking/inquiry widget looks like,
https://uc…
(Posted 5 days ago)
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5 days ago |
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Hi Nikolay,
Ahh, I don't have a payment processor set up on my test account, but you're referring to the form that looks similar to this one correct? Just instead of payment details has fields fo…
(Posted 6 days ago)
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6 days ago |
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Hi Alece,
Great question and thank you for your patience, I had to confirm a few details with our engineers before I got back to you. It seems there are a few ways to do it.
1. First of…
(Posted 6 days ago)
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6 days ago |
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Hi Nikolay,
I assume you're referring to the general "Send quote to guest" template, found under system messages here - https://app.ownerrez.com/systemmessages
If you select the actions…
(Posted 6 days ago)
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6 days ago |
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Hi Jordan,
Would you please reach out to our helpdesk at Help@OwnerRez.com with a few examples of these messages so we can confirm exact details, And go over the finer workings with you?
(Posted 6 days ago)
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6 days ago |
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Hi,
All the imports OwnerRez has to offer are generally present on the imports page - https://app.ownerrez.com/imports
The import bookings option has a selection for blocked off time as well,…
(Posted 6 days ago)
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6 days ago |
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Hi Bill,
We occasionally see issues like you've described, and we'd love to take a look ourselves. Can you reach out to our helpdesk with dates and examples of what you're seeing so we can look a…
(Posted Jul 17, 2024 1:36 PM)
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Jul 17, 2024 1:36 PM |
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Hi Cody,
Currently, not generally. While we do not currently offer this, you should check if it's been suggested already! Use the link below to search our Feature Request forum. If it's not there…
(Posted Jul 16, 2024 12:15 PM)
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Jul 16, 2024 12:15 PM |
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Hi Ted,
The payment form has options for the guest to pay via check as long as your property is setup to accept checks, and generally would automatically be sent if the system determines a bookin…
(Posted Jul 11, 2024 1:42 PM)
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Jul 11, 2024 1:42 PM |
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Hi Jessica,
Please email in to our helpdesk at help@ownerrez.com so we can take a look at your exact account configuration and discuss in further detail.
~Caleb
(Posted Jun 25, 2024 10:45 PM)
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Jun 25, 2024 10:45 PM |
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Hi Curtlyn,
There is no way currently to have a pet fee apply to every booking regardless of guest selections for pet counts. However you could change the typing to one of the other Airbnb accept…
(Posted Jun 25, 2024 2:12 PM)
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Jun 25, 2024 2:12 PM |
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Hi Ed,
Currently the triggering system is not advanced enough for compound triggers like you've detailed, I've moved your post to the feature requests thread so we can track community desire for …
(Posted Jun 23, 2024 1:48 PM)
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Jun 23, 2024 1:48 PM |
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Hi Amy,
I'd recommend emailing in to our helpdesk via help@OwnerRez.com with example bookings of this occurring so we can take a look at your specific situation together.
~Caleb
(Posted Jun 20, 2024 8:59 AM)
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Jun 20, 2024 8:59 AM |
