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Hi James,
I'd love to go over your account configuration with you directly and talk about specifics, If that sounds interesting please reach out to our helpdesk and we can discuss that further.
…
(Posted Aug 1, 2024 2:48 PM)
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Aug 1, 2024 2:48 PM |
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These are great general suggestions, depending on what total is being compared as well it may include channel service fees. In any case, if you're still experiencing difficulties with figuring this o…
(Posted Jul 31, 2024 7:03 AM)
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Jul 31, 2024 7:03 AM |
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Hi,
This isn't really possible at this time, so I went ahead and moved your ask to the feature request forum.
(Posted Jul 30, 2024 1:17 PM)
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Jul 30, 2024 1:17 PM |
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Hi Sloanish,
At this time, it doesn't appear there are any updates. I'd recommend pushing for more upvotes on this change if you'd like to see tt prioritized as a potential change.
(Posted Jul 29, 2024 10:59 AM)
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Jul 29, 2024 10:59 AM |
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Hi Alin,
Apologies for the delay, we were checking with our engineers regarding the error. It actually appears you're experiencing a known issue our engineers are tackling, I can't provide an ETA…
(Posted Jul 26, 2024 11:56 AM)
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Jul 26, 2024 11:56 AM |
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Hi Jhem,
When a booking is passed over to us from an integration such as the Airbnb API integration, it gets directly correlated and linked to that bookings Reservation Number from Airbnb. You ca…
(Posted Jul 26, 2024 6:14 AM)
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Jul 26, 2024 6:14 AM |
General Help and Questions » co-hosting
Hi Karen,
Any questions you may have you can reach out to our helpdesk to get direct answers, alternatively if you have recommendations the best path is to check if it's been suggested already! U…
(Posted Jul 25, 2024 2:33 PM)
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Jul 25, 2024 2:33 PM |
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Hi Karalee,
You'll want to create those taxes manually within OwnerRez via Settings>Taxes.
Ensure the applicability dropdown is set to a condition in which your hosted site is included. (The …
(Posted Jul 24, 2024 2:39 AM)
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Jul 24, 2024 2:39 AM |
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Hi Renee,
That's generally correct! A common scenario related to this would be when Airbnb applies a resolution adjustment. Our API will typically automatically bring over the adjustment as a ref…
(Posted Jul 24, 2024 1:14 AM)
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Jul 24, 2024 1:14 AM |
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Hi BB,
Hmm, generally we'd considering switching your guest communications from Channel messages to Email early in the booking cycle for that very reason. There are a plethora of cases where the …
(Posted Jul 24, 2024 1:08 AM)
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Jul 24, 2024 1:08 AM |
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Hi Rob,
Due to the nature of this issue I would normally request you reach out to our helpdesk, but I see you have already done that! I will send an email shortly to discuss this further. But tha…
(Posted Jul 22, 2024 2:10 PM)
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Jul 22, 2024 2:10 PM |
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Hi Robert,
Our booking/inquiry widget already only has the fields by default, the photo is not generally part of our widget.
Here's what our booking/inquiry widget looks like,
https://uc…
(Posted Jul 22, 2024 12:44 PM)
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Jul 22, 2024 12:44 PM |
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Hi Nikolay,
Ahh, I don't have a payment processor set up on my test account, but you're referring to the form that looks similar to this one correct? Just instead of payment details has fields fo…
(Posted Jul 21, 2024 2:44 PM)
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Jul 21, 2024 2:44 PM |
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Hi Alece,
Great question and thank you for your patience, I had to confirm a few details with our engineers before I got back to you. It seems there are a few ways to do it.
1. First of…
(Posted Jul 21, 2024 2:35 PM)
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Jul 21, 2024 2:35 PM |
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Hi Nikolay,
I assume you're referring to the general "Send quote to guest" template, found under system messages here - https://app.ownerrez.com/systemmessages
If you select the actions…
(Posted Jul 21, 2024 2:30 PM)
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Jul 21, 2024 2:30 PM |
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Hi Jordan,
Would you please reach out to our helpdesk at Help@OwnerRez.com with a few examples of these messages so we can confirm exact details, And go over the finer workings with you?
(Posted Jul 21, 2024 8:48 AM)
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Jul 21, 2024 8:48 AM |
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Hi,
All the imports OwnerRez has to offer are generally present on the imports page - https://app.ownerrez.com/imports
The import bookings option has a selection for blocked off time as well,…
(Posted Jul 21, 2024 8:45 AM)
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Jul 21, 2024 8:45 AM |
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Hi Bill,
We occasionally see issues like you've described, and we'd love to take a look ourselves. Can you reach out to our helpdesk with dates and examples of what you're seeing so we can look a…
(Posted Jul 17, 2024 1:36 PM)
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Jul 17, 2024 1:36 PM |
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Hi Cody,
Currently, not generally. While we do not currently offer this, you should check if it's been suggested already! Use the link below to search our Feature Request forum. If it's not there…
(Posted Jul 16, 2024 12:15 PM)
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Jul 16, 2024 12:15 PM |
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Hi Ted,
The payment form has options for the guest to pay via check as long as your property is setup to accept checks, and generally would automatically be sent if the system determines a bookin…
(Posted Jul 11, 2024 1:42 PM)
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Jul 11, 2024 1:42 PM |
