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OwnerRez Team Member
Joined March 2022
44 posts

General Help and Questions » Quickbooks

How do I batch sync past customers when signing up for Quickbooks?  by Loft&MainCabinCo (/forums/users/347429412) – Jan 31, 2024 3:11 PM (UTC) Great question! When you first turn on QuickBo…

(Posted Feb 5, 2024 4:49 PM)

General Help and Questions » Editing the Grace Period on Forms

Hi Becca, I've been hunting around trying to find the verbiage you're describing here, but I'm not coming across it. Could you send us some screenshots of the form you're seeing that wording on a…

(Posted Jan 22, 2024 10:05 AM)

Template/Design Share » Trigger

Hi Carol, Please write an email to us at help@ownerrez.com that includes the ORB# for the booking that did not receive that trigger when you'd expected it to, as well as the URL for the trigger i…

(Posted Jan 18, 2024 12:43 PM)

General Help and Questions » Who is using Clearing?

Seriously, want to know! My processor is Lynnbrook and I learned after Demo today that Lynnbrook does not integrate at this time with Clearing! These are two very important companies who focus on vac…

(Posted Dec 28, 2023 12:53 PM)

General Help and Questions » Please just put the “Settings” menu here

Hi Ben, Looks like we have a feature request open for that! You can give it an upvote here: https://www.ownerrez.com/forums/requests/move-settings-menu-back-in-top-menu

(Posted Nov 29, 2023 7:58 AM)

General Help and Questions » Disable or delete

Hi James, We strongly recommend disabling properties in OwnerRez, but not deleting. Disabling means that you'll no longer incur a monthly fee for that listing, but it still exists in the backgrou…

(Posted Nov 17, 2023 3:34 PM)

Feature Requests » Schlage Encode

Is there a projected release date? by Tony L (/forums/users/347396125) – Oct 21, 2023 3:04 AM (UTC) Hi Tony, We're unable to provide an ETA, but it shouldn't be too much longer now! Testing…

(Posted Oct 21, 2023 7:55 AM)

Feature Requests » Surcharges "Blend" Option

But can we maybe categorize it as something else to trick the system? I tried with a few categories but it didn’t without. Maybe if we just don’t call it “cleaning fee”? by Maged B (/forums/users/34…

(Posted Oct 17, 2023 9:49 AM)

Feature Requests » "How did you hear about us?" Book Now/Inquiry Widget

A  Custom Field Definition (https://secure.ownerrez.com/settings/fielddefinitions)  can be added to the Point of Contact form as a required entry. The responses would be stored in the "Custom Fields"…

(Posted Oct 14, 2023 9:05 PM)

Feature Requests » Airbnb added different cleaning fee for shorter stays vs regular stays- need change in OR?

This is true, Airbnb now supports Short Stay Cleaning fees.  This can be configured in OwnerRez! Here's how: * For the regular cleaning surcharge, set up the per-stay surcharge with a Booking Cri…

(Posted Oct 14, 2023 8:57 PM)

Feature Requests » Property Registration Numbers

We used to push those registration numbers through the API, but Airbnb and Vrbo no longer accept that information from us, so it has been removed from the feed. In order to get your registration …

(Posted Oct 12, 2023 4:48 PM)

Feature Requests » VRBO assign photos to rooms

Can you do this for AirBnb? by Katie Reuben (/forums/users/347438788) – Oct 11, 2023 4:04 PM (UTC) Yes! We have a support article that can walk you through how to set that up for yourself - htt…

(Posted Oct 11, 2023 12:18 PM)

General Help and Questions » Kwikset Halo

We also offer a Manual Lock integration. I'm not sure if this would be a suitable fit for you, but you can explore that option here: https://www.ownerrez.com/support/articles/integration-manual-d…

(Posted Oct 9, 2023 10:54 AM)

General Help and Questions » templates for specific properties

Hi Matthew, Yes! We have Field Codes that can be inserted into your Templates that populate with property-specific content. You can read more about creating custom email Templates here (all T…

(Posted Oct 9, 2023 9:59 AM)

General Help and Questions » Guest Balance RED - Airbnb/API integrated/Transact Sync On

Hi Jessie, Take a look at that booking now. I gave it a nudge from this end to update the transaction records. If anything still looks amiss, please write to us at the helpdesk so we can have…

(Posted Oct 9, 2023 9:44 AM)

General Help and Questions » Customizing Point of Contact Form

Hi Sheri! We offer the ability to create Custom Field Definitions so that you can obtain that additional information on the Point of Contact form. You can read more about Custom Fields here -…

(Posted Oct 6, 2023 2:34 PM)

General Help and Questions » Airbnb email aliases

I know that we can easily ask guests through the airbnb messenger for emails but now we have an additional step to grab that email and enter it in ownerrez.  It would be AWESOME if Owner Rez could pr…

(Posted Oct 6, 2023 11:09 AM)

General Help and Questions » Airbnb email aliases

Hi Catharine, In order to use OwnerRez to automatically send messages to guests, you will need to be using our Airbnb API connection, and configure your messages as channel templates. Note th…

(Posted Oct 6, 2023 9:15 AM)

General Help and Questions » How do I turn off Damage Protection?

Hi Luke, I'd like to send you some account-specific screenshots. Could you write in to us at the helpdesk (help@ownerrez.com) with the subject line "DAMAGE PROTECTION ON/OFF" and a brief descript…

(Posted Oct 4, 2023 7:56 AM)

General Help and Questions » Integration problems with VRBO?

Why am I no longer getting requests & seeing my bookings from VRBO? by Toni T (/forums/users/347426712) – Oct 3, 2023 4:24 PM (UTC) Hi Toni, Please write to us at the helpdesk (help@ownerre…

(Posted Oct 3, 2023 1:48 PM)