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Bri

OwnerRez Team Member
Joined March 2022
491 posts
Topic

Rezzy AI (Beta) » Is there a need to offer responses based on the platform?

Hi Sarah, FAQs cannot be configured for specific channels, so there wouldn't be a way to designate individual FAQs depending on which platform your guest booked on. However, you might consider ke…

(Posted 52 mins ago)

Feature Requests » Add the Property Rating and Guest Review Summary on Booking Widget

Hi Laura, Your image is broken and I can't see it. Could you drop another comment with that image pasted again? You'll want to use the upload option here in the formatting bar for best results. …

(Posted yesterday)

Blog » Webinar 2/22: Breezeway/OwnerRez - Guests First: The Blueprint for Hosting Success

Hey Howdy Hangout, It's working for me, though I do have to sign into Crowdcast to get the replay. If you're still having trouble, please write to us at help@ownerrez.com and we can take a closer…

(Posted yesterday)

Feature Requests » Report to track coupon/discount code usage by month or year

Hi Denise, The Line Item Pivot should show you separate columns for each discount, and the discount amounts. You should see those columns titled as the Description of said discount. For example, …

(Posted yesterday)

Rezzy AI (Beta) » Provide your Rezzy AI Beta feedback here!

Hey everyone! 👋 Thanks so much for all the awesome feedback you've been sharing in this thread—we really appreciate it! To help us stay organized and make sure we address everything, we'd love t…

(Posted 4 days ago)

Feature Requests » Tag Automation Suggestion

[This topic has been merged with another topic ( Add TAB REMOVAL automation (/forums/requests/add-tab-removal-automation) ). All unique votes have also been merged.]

(Posted 4 days ago)

Feature Requests » Add TAB REMOVAL automation

[Another topic was closed as a duplicate of this topic ( Tag Automation Suggestion (/forums/requests/tag-automation-suggestion) )]

(Posted 4 days ago)

Feature Requests » Add conditions that would allow for unique message automations for same-day bookings

"Days between booked and arrival" conditions are heading into testing very soon! I'm changing the status of this request to In Development at this time.

(Posted 4 days ago)

Feature Requests » Ability to Remove Coupon Code from Website

Hey Joseph, This has been released. If you have no active discount codes configured, your guests will no longer be presented with the field to enter a code at checkout. Thanks again!

(Posted 4 days ago)

Feature Requests » Ability to Remove Coupon Code from Website

Thank you for bringing this to our attention! We are considering removing the input for the discount code in the page when there are no applicable discount codes in your account. I'm marking this…

(Posted 5 days ago)

Feature Requests » Allow a (new style) Surcharge that can apply a % to rent+surcharges (for CC Processing Fees)

Hey Alece, Glad you're loving the look! I think it's pretty slick. We actually have what we're referring to internally as "Percent on Category" coming down the line. I believe this will satis…

(Posted 5 days ago)

Feature Requests » Sunday on Left in Rate Calendar

Hey Elliot, I'll talk to our Documentation team. Looks like we may need to add some additional search options for the relevant article (https://www.ownerrez.com/support/articles/my-account-prefe…

(Posted 5 days ago)

General Help and Questions » Is there a way to have OR NOT require an ID for a repeat guest?

Hi Claudia, Instructions for setting that up can be found here - https://www.ownerrez.com/support/articles/capture-additional-fields-on-checkout-quote-acceptance If you have any trouble with …

(Posted 5 days ago)

Feature Requests » Alerts for Discount/Promo codes used

The Line Item Pivot report (https://app.ownerrez.com/reports/lineitempivot) contains all of that information, and then some. It can be exported to Excel, allowing you to apply custom filters based …

(Posted 5 days ago)

Feature Requests » Report to track coupon/discount code usage by month or year

[This topic has been merged with another topic ( Reports for Discount/Promo codes used (/forums/requests/reports-for-discountpromo-codes-used) ). All unique votes have also been merged.]

(Posted 5 days ago)

Feature Requests » Alerts for Discount/Promo codes used

[Another topic was closed as a duplicate of this topic ( Report to track coupon/discount code usage by month or year (/forums/requests/report-to-track-coupondiscount-code-usage-by-month-or-year) )]

(Posted 5 days ago)

Feature Requests » Report to track coupon/discount code usage by month or year

Hi Denise, I believe everything you're looking for, and more, can be found in the Line Item Pivot report (https://app.ownerrez.com/reports/lineitempivot) . You can export it to Excel to filter a…

(Posted 5 days ago)

Rezzy AI (Beta) » Provide your Rezzy AI Beta feedback here!

I created an FAQ and tested it in the Rezzy sandbox. Below are the responses for the question: “What is the cancellation policy?” (Note: I can only test it using real bookings, not future or potentia…

(Posted 6 days ago)

Rezzy AI (Beta) » Unrelenting Cheerfulness

Hello! Some time has gone by since you first posted this here. I wanted to check in and see how you feel Rezzy is handling those questions these days. Let us know if you've seen improvements!

(Posted Oct 10, 2025 12:22 PM)

Rezzy AI (Beta) » Rezzy Response Delay

Hey churchstreet, We've since removed that Response Delay setting and intend to come back to it at a later date.

(Posted Oct 10, 2025 12:19 PM)