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Hey Shannon,
The old Progressive Web App (PWA) would have been redirecting to our newer domain (app.ownerrez.com) which likely did show browser buttons as you're describing. You were viewing it i…
(Posted 2 days ago)
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2 days ago |
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Hey Jennifer,
Great question, and what a cool idea!
You can actually filter your Contacts list for guests who have X number of bookings in the system.
https://app.ownerrez.com/guests
…
(Posted Jul 17, 2024 10:20 AM)
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Jul 17, 2024 10:20 AM |
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Hi Michelle,
Those filters should not need to be applied one at a time. The results should be accurate when multiple filters are applied. Please send screenshot examples of your applied filters a…
(Posted Jul 17, 2024 10:09 AM)
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Jul 17, 2024 10:09 AM |
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Has there been any updates on this? by Hotels by FPM (/forums/users/347431567) – Jul 9, 2024 2:01 PM (UTC)
We paused work on this due to some other underlying accounting considerations. Here's …
(Posted Jul 10, 2024 9:05 AM)
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Jul 10, 2024 9:05 AM |
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Will there be any capability to have team members be given access to the messaging part of the site only? I want to ditch my other unified inbox provider, but I can't do so until I can give my team m…
(Posted Jul 3, 2024 5:54 PM)
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Jul 3, 2024 5:54 PM |
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Hi Christina,
Hm. Odd that clearing the formatting isn't doing the trick for you.
Try holding shift + enter to insert those spaces and see if that works, please. It may be something about the…
(Posted Jul 3, 2024 3:51 PM)
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Jul 3, 2024 3:51 PM |
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Can read-only users send messages? I have been operating multiple PMS because I can't move away from my non-OR platform without messaging access for team members. I can't give full access to my emplo…
(Posted Jul 3, 2024 12:50 PM)
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Jul 3, 2024 12:50 PM |
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Hi Chelsea,
Great question!
You could accomplish this by using the e-Signature dropdown provided on the Legal tab within each booking. Just click into the Legal tab, click into the dropdown, …
(Posted Jul 2, 2024 11:40 AM)
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Jul 2, 2024 11:40 AM |
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Hey Janet,
Sounds like an export of the Bookings List View may accomplish what you're after here.
To do this, go to the Bookings tab in the OwnerRez menu bar, then select List on the far righ…
(Posted Jul 2, 2024 11:19 AM)
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Jul 2, 2024 11:19 AM |
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Hey James,
You can use Seasons to set minimum nights for specific date ranges, and those Seasonal rules will override your property level rules. You'll find this support content helpful:
http…
(Posted Jul 1, 2024 5:00 PM)
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Jul 1, 2024 5:00 PM |
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Hi Alison,
I believe what you're describing here is are Trigger retry cutoff times, yes? If so, you'll find this article helpful:
https://www.ownerrez.com/support/articles/triggers-setup-conf…
(Posted Jun 28, 2024 4:00 PM)
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Jun 28, 2024 4:00 PM |
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Hi Elizabeth!
What you are referring to is called "Broken link protection". It enables OwnerRez to ensure that requests get routed to the correct page even if you change the path for that page.
…
(Posted Jun 28, 2024 3:07 PM)
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Jun 28, 2024 3:07 PM |
Introduce Yourself! » Lilly
Hi Lilly,
Welcome to OwnerRez! We're glad to have you as part of the community.
I see a generated Owner Statement for another date that includes this booking, and shows up as paid in full. Di…
(Posted Jun 28, 2024 12:41 PM)
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Jun 28, 2024 12:41 PM |
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Hey Nat,
Thanks for that request! Perhaps other OwnerRez users would find this helpful and upvote your idea as well!
Did you know that you don't have to wait for that automated sync from Pric…
(Posted Jun 27, 2024 11:43 AM)
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Jun 27, 2024 11:43 AM |
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Hey Brian,
We have a blurb on that topic here:
https://www.ownerrez.com/support/articles/channel-management-api-integrations-bookingcom-common-issues-questions#bdc-links (/support/articles/ch…
(Posted Jun 27, 2024 11:11 AM)
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Jun 27, 2024 11:11 AM |
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Hi Renee,
You should be able to click into the Template and corresponding Trigger from the columns in the Trigger Forecast. Can you take a look at those, as well as any bookings in question, and …
(Posted Jun 21, 2024 5:20 PM)
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Jun 21, 2024 5:20 PM |
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That's a great question!
What you might consider here is having a backup Agreement stored in your Settings > Legal Agreements that has a lower priority number set so it is not being sent out in y…
(Posted May 31, 2024 2:51 PM)
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May 31, 2024 2:51 PM |
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Hi there!
Setting the 4th of July to allow arrivals, and override your property rule of one gap night between bookings, should be able to be accomplished directly on the Spot Rate calendar.
S…
(Posted May 21, 2024 10:54 AM)
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May 21, 2024 10:54 AM |
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Hey Tim,
Sounds like the Tax Detail Report would serve you better here than the Tax Summary Report:
https://app.ownerrez.com/reports/taxdetail
You can include bookings with no tax charges…
(Posted May 13, 2024 1:19 PM)
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May 13, 2024 1:19 PM |
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Hey, James!
There are three different Channel Template types - Booking, Guest and Inquiry. The Field Codes available for use will depend first on the template type you're selecting:
https://u…
(Posted Apr 13, 2024 9:00 AM)
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Apr 13, 2024 9:00 AM |
