Experience the difference of "Elite".

Adria H

OwnerRez Team Member
Joined August 2022
122 posts

General Help and Questions » Credit Card processing recent developments

James- Was the Elavon processing to which you are referring not the popular Costco sponsored plan?   We reached out to Elavon/Costo and got this answer: We (Costco) only offer IC Plus to busi…

(Posted Jun 3, 2024 12:55 PM)

General Help and Questions » Listing issues with your Google Vacation Rentals

*You can create discounts or surcharges, without ordering, to apply only to GVR.  If you only use one percentage discount, you could determine to create a cleaning fee that is adjusted for the discou…

(Posted May 27, 2024 6:52 PM)

General Help and Questions » Multiple Hosted Websites for Google Vacation Rentals?

You must choose either your OwnerRez  hosted website (https://www.ownerrez.com/support/articles/hosted-websites)  or the OwnerRez global landing page for your Google Vacation Rentals (GVR) listing La…

(Posted May 19, 2024 3:54 PM)

Feature Requests » Google Vacation Rentals Connectivity Partner

The planned release of the global landing page and public Beta for all is by the end of March!

(Posted Feb 20, 2024 3:48 PM)

Feature Requests » Cancelled Booking Executed Quote Archive

You are correct, in certain cases the channels wipe out the historical charges. It would be a great feature to keep a snapshot of that history. This feature has been suggested and is on the roadmap, …

(Posted Feb 4, 2024 1:21 PM)

General Help and Questions » Change icon size on email footers

Hi Dwayne: This sounds like a case where specific details would help us help you.  Can you write in to Help@OwnerRez.com and we will see what we can figure out. If you can include any example scre…

(Posted Feb 1, 2024 4:45 PM)

General Help and Questions » Channel Listings

Hi: There are no charges for API connections to the channels at OwnerRez! Here is a list of possible API channel integrations: We currently have API Integrations in place for the following cha…

(Posted Jan 31, 2024 10:54 PM)

Introduce Yourself! » No email on file to receive trigger messages

Unfortunately, Airbnb discontinued its proxy email system.  In order to use OwnerRez to send messages to guests automatically, you will need to be using our Airbnb API connection and configure your m…

(Posted Jan 31, 2024 12:52 AM)

Feature Requests » Google Vacation Rentals Connectivity Partner

Google Vacation Rental users must use an OwnerRez hosted site for their "landing page" with Google. *If you use an OwnerRez hosted site for your website, that happens automatically. *If you u…

(Posted Jan 26, 2024 1:19 PM)

Feature Requests » Channels and spam

Ah, so many spam inquiries on Vrbo (my office will mail you a check.) It would be nice to be able to mark as spam, but thus far it is not supported via the API.

(Posted Jan 23, 2024 4:01 PM)

General Help and Questions » Moving a Guest To Another Unit

Normally, you should change the property in Airbnb.com and let that change sync to OwnerRez.

(Posted Jan 21, 2024 12:15 PM)

General Help and Questions » Moving a Guest To Another Unit

In general you’d want to change the booking on Airbnb via the right hand side bar where it says change booking. Are you saying you’ve tried that and get the warning message you posted?

(Posted Jan 21, 2024 12:02 AM)

General Help and Questions » New listing active on Vrbo, showing not active in OR after many hours... worried about 2x bookings

When a property goes active on Vrbo, it is generally actually active on Ownerez. However, Vrbo does not sync the visual update of that tag on the API in real time. That tag update lags behind. You sh…

(Posted Jan 17, 2024 11:29 AM)

General Help and Questions » Turning damage protection coverage on and off or changing tiers?

Hi Linh: You can turn off damage protection for the entire account or exclude certain channels here: https://app.ownerrez.com/settings/damageprotection

(Posted Jan 16, 2024 11:06 PM)

General Help and Questions » Payment Processing, - Elavon

Yes, OwnerRez does support Elavon, which is most commonly seen as a Costco member option. See the linked article below. Pay special attention to the very last caveat as that can be an expensive mista…

(Posted Jan 16, 2024 1:42 PM)

General Help and Questions » Deleting templates and triggers

Hi Jen: If there are messages associated with the trigger, you won't be able to delete the trigger. Instead, you can disable the trigger by going in to the trigger and scrolling all the way to the…

(Posted Jan 15, 2024 10:15 PM)

General Help and Questions » Calendar problem - This content is blocked. Contact the site owner to fix the issue

We've had similar reports recently, and the fix seems to be going into the website or hosting account to "clear cache". This is not the same as clearing your computer or browser cache. Here's a gr…

(Posted Jan 15, 2024 11:20 AM)

Feature Requests » Expedia intergration

Since Summer 2023, you should see the Expedia link in your Vrbo API. Expedia only supports Instant Book, if you have a link, but no listing, they are seeing you as Request to Book.

(Posted Jan 14, 2024 7:42 PM)

General Help and Questions » Identification

Hi: This article/video can walk you through that process: https://www.ownerrez.com/support/articles/capture-additional-fields-on-checkout-quote-acceptance

(Posted Jan 9, 2024 11:31 PM)

General Help and Questions » Newbie Question: Different prices for different channels

Hi Antony:   PriceLabs syncs to spot rates, which shows on Settings > Rates Calendar Then, you can adjust the channel pricing via the  Settings > API> Channel > Changes button & "adjust" w…

(Posted Jan 2, 2024 4:22 PM)