Experience the difference of "Elite".

Adria H

OwnerRez Team Member
Joined August 2022
119 posts
Topic

General Help and Questions » Property Name

That highlighted field pulls from Properties > Description And either the default headline or the Airbnb override listing title: https://uc.orez.io/w/files/0ff1cec31cde413c969348760f8cd775

(Posted Dec 10, 2023 10:50 PM)

General Help and Questions » Communication History?

Booking.com (BDC) is in the process of releasing a series of upgrades to their API over the next 6-9 months. OwnerRez will write to each new module as it is released. The first update will be messagi…

(Posted Dec 7, 2023 11:21 PM)

Feature Requests » Schlage Encode

@DesertCompass If you're able to write in to Help@OwnerRez.com with any specific examples of times you know the lock was disconnected, we could check on that for you.

(Posted Nov 26, 2023 11:46 PM)

General Help and Questions » Minimum Stays and Wheelhouse

For such a detailed scenario, you might want to write in to the Help Desk so we can view your account details. The first idea that comes to mind to allow different minimum nights on different channel…

(Posted Nov 19, 2023 7:20 PM)

General Help and Questions » Communication History?

Not viewing your personal account, but if your guest has a 'proxy' email address, meaning it is not their real direct email, but rather an email address with someguestname@guest.booking.com then the …

(Posted Nov 18, 2023 8:55 PM)

General Help and Questions » Communication History?

The Booking.com API does not yet support messaging; however, that is changing. Booking.com (BDC) is releasing a series of API upgrades over the next 6-9 months. OwnerRez will write to each upgraded o…

(Posted Nov 18, 2023 5:52 PM)

Feature Requests » Roll Cleaning Fee Into Rents

You can do that on Airbnb by changing the name of your cleaning fee to something like a management fee. Airbnb then rolls the fee into nightly rent: https://www.ownerrez.com/support/articles/channel-…

(Posted Nov 18, 2023 5:49 PM)

General Help and Questions » Sync photos between OR and Airbnb

You'd want to, on OwnerRez.com, go to Properties > Photos> Change and remove the photo from OwnerRez.

(Posted Nov 18, 2023 11:33 AM)

General Help and Questions » Minimum Stays and Wheelhouse

When using dynamic pricing, that would normally sync to the OwnerRez Rates calendar in the form of "spot rates." (Settings> Rates) Essentially spot rates/rules are the ultimate arbiter of pricing and…

(Posted Nov 18, 2023 11:30 AM)

General Help and Questions » Holds and Security Deposits

The amount chosen for the hold varies by region and property. The default is $300, though we see some hosts charging $700-$1000. It really depends on your market. Inside each booking transaction, …

(Posted Nov 18, 2023 11:23 AM)

General Help and Questions » Reviews not showing up on site?

The first thing to check is whether the reviews are set as hidden or shown here: https://secure.ownerrez.com/reviews The default is hidden, you may simply need to click to "show" them, for exa…

(Posted Nov 18, 2023 11:17 AM)

General Help and Questions » RULE VIOLATION Got check-in and check-out on Thanksgiving

Spot rates are the ultimate arbiter of rates/arrival/departure/minimums. Any time you have a question, look there. The pop-up tells you the source. I know, personally, very well how tricky it is with…

(Posted Nov 16, 2023 6:26 PM)

General Help and Questions » RULE VIOLATION Got check-in and check-out on Thanksgiving

I'd check your spot rates. Do you use dynamic pricing? If so, PriceLabs has many customizations that can result in them syncing arrival/departure rules. Settings> Rates> hover over the date and se…

(Posted Nov 16, 2023 6:17 PM)

General Help and Questions » Airbnb Super Strict (30) cancelation.

Hi Fabien i use super strict myself, no other affects are associated with that selection. Never hurts to check!

(Posted Nov 8, 2023 8:17 PM)

General Help and Questions » Airbnb Super Strict (30) cancelation.

When you are API connected, the cancellation policy dropdown in the Settings> API> Airbnb> Change includes the options Super Strict 30 & 60. There is no connection to the one fee 15% pricing model wh…

(Posted Nov 8, 2023 6:13 PM)

General Help and Questions » Importing listing from vrbo not working - getting error code 429

Fingers crossed that it’s approved by morning! A workaround would be to type the guest’s first and last name into the appropriate areas of the Excel file

(Posted Oct 31, 2023 1:19 AM)

General Help and Questions » Importing listing from vrbo not working - getting error code 429

Hi Sallie: It seems that, unlike us, Google does not work on Sundays. Hopefully iti is approved overnight.

(Posted Oct 29, 2023 9:28 PM)

General Help and Questions » Importing listing from vrbo not working - getting error code 429

It's fine to just use the Airbnb import and proceed with the setup checklist.

(Posted Oct 29, 2023 1:32 PM)

General Help and Questions » Importing listing from vrbo not working - getting error code 429

This 429 429 import error from Vrbo has been happening transiently. The engineers are working on a fix, but I don't have an ETA. If you have an active Airbnb listing, you. can import that.

(Posted Oct 29, 2023 10:20 AM)

General Help and Questions » Importing listing from vrbo not working - getting error code 429

Hi Sallie: A Channel Bridge fix was released early today and approved by Google. Subsequently an Excel file error popped up, that fix has been released and is awaiting the Google approval. This will …

(Posted Oct 28, 2023 7:51 PM)