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The first thing to check is whether the reviews are set as hidden or shown here:
https://app.ownerrez.com/reviews
The default is hidden, you may simply need to click to "show" them, for exampl…
(Posted Nov 18, 2023 11:17 AM)
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Nov 18, 2023 11:17 AM |
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Spot rates are the ultimate arbiter of rates/arrival/departure/minimums. Any time you have a question, look there. The pop-up tells you the source.
I know, personally, very well how tricky it is with…
(Posted Nov 16, 2023 6:26 PM)
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Nov 16, 2023 6:26 PM |
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I'd check your spot rates. Do you use dynamic pricing? If so, PriceLabs has many customizations that can result in them syncing arrival/departure rules.
Settings> Rates> hover over the date and se…
(Posted Nov 16, 2023 6:17 PM)
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Nov 16, 2023 6:17 PM |
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Hi Fabien
i use super strict myself, no other affects are associated with that selection. Never hurts to check!
(Posted Nov 8, 2023 8:17 PM)
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Nov 8, 2023 8:17 PM |
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When you are API connected, the cancellation policy dropdown in the Settings> API> Airbnb> Change includes the options Super Strict 30 & 60. There is no connection to the one fee 15% pricing model wh…
(Posted Nov 8, 2023 6:13 PM)
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Nov 8, 2023 6:13 PM |
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Fingers crossed that it’s approved by morning!
A workaround would be to type the guest’s first and last name into the appropriate areas of the Excel file
(Posted Oct 31, 2023 1:19 AM)
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Oct 31, 2023 1:19 AM |
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Hi Sallie:
It seems that, unlike us, Google does not work on Sundays. Hopefully iti is approved overnight.
(Posted Oct 29, 2023 9:28 PM)
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Oct 29, 2023 9:28 PM |
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It's fine to just use the Airbnb import and proceed with the setup checklist.
(Posted Oct 29, 2023 1:32 PM)
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Oct 29, 2023 1:32 PM |
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This 429 429 import error from Vrbo has been happening transiently. The engineers are working on a fix, but I don't have an ETA. If you have an active Airbnb listing, you. can import that.
(Posted Oct 29, 2023 10:20 AM)
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Oct 29, 2023 10:20 AM |
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Hi Sallie:
A Channel Bridge fix was released early today and approved by Google. Subsequently an Excel file error popped up, that fix has been released and is awaiting the Google approval. This will …
(Posted Oct 28, 2023 7:51 PM)
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Oct 28, 2023 7:51 PM |
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You would make the trigger for the rental agreement template attributed to "Everything but Airbnb" so it still sends to direct bookings, Vrbo bookings, etc. Yet that template still sends via the chan…
(Posted Oct 26, 2023 8:36 PM)
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Oct 26, 2023 8:36 PM |
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Booking.com (BDC) does have one payment option requiring the host to collect "at arrival." This is based on a hotel model and does not work for the majority of short-term rentals. It is even possible…
(Posted Oct 25, 2023 8:57 PM)
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Oct 25, 2023 8:57 PM |
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As far as I know, Booking.com (BDC) has not eliminated the ability to obtain the guest's "real" email address once the booking is created.
(Posted Oct 25, 2023 8:54 PM)
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Oct 25, 2023 8:54 PM |
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If Booking.com (BDC) puts you on payments by Booking, where they collect and pay you at arrival, you should still be able to request a credit card from your guest for security deposit reasons. With t…
(Posted Oct 25, 2023 8:53 PM)
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Oct 25, 2023 8:53 PM |
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OwnerRez is working, now, with Booking.com (BDC) to create a more robust API. It's my understanding that the messaging will be released first and listing content sync later:
1. I have to create a …
(Posted Oct 25, 2023 8:44 PM)
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Oct 25, 2023 8:44 PM |
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Nader:
You can request a new card:
https://www.ownerrez.com/support/articles/payment-processing-overview#request
If you go into a booking's Transactions tab, and click "Request", and…
(Posted Oct 25, 2023 1:38 PM)
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Oct 25, 2023 1:38 PM |
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Noelle-
You can export the information you're looking for by exporting your Bookings List view & sort the export file by property.
To do this, go to the Bookings tab in the OwnerRez menu…
(Posted Oct 25, 2023 1:16 PM)
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Oct 25, 2023 1:16 PM |
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Annie-
Another approach from a different angle. If you import the Vrbo monthly CSV report, that should create expenses for the right bookings and properties, automatically.
https://www.owne…
(Posted Oct 25, 2023 12:59 PM)
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Oct 25, 2023 12:59 PM |
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After a little checking, for future readers, it appears you are on the Vrbo professional plan:
Get ready for our professional plan
We’re now moving forwards with making our professional…
(Posted Oct 25, 2023 10:48 AM)
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Oct 25, 2023 10:48 AM |
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As far as I know, the channels do not, easily and reliably, support true monthly pricing and instead we suggest using Length of Stay (LOS) discounts. This method would support 28 or 31 or whatever nu…
(Posted Oct 25, 2023 10:38 AM)
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Oct 25, 2023 10:38 AM |
