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Adria H

OwnerRez Team Member
Joined August 2022
119 posts

General Help and Questions » AirBNB pricing higher than what I have set

When you say, "did what I said" do you mean you disconnected the API? Perhaps it would be helpful if you could write in to Help@OwnerReservations.com (mailto:Help@OwnerReservations.com)  & we can ch…

(Posted Jun 13, 2023 1:23 AM)

Feature Requests » Multi-language platform.

We do not currently have multi-language support; however, you can create that Spanish Rental Agreement and send that to the guest via the legal tab on the booking. If you have questions about how to …

(Posted Jun 13, 2023 1:19 AM)

General Help and Questions » AirBNB pricing higher than what I have set

You can view this by going to your calendar (on  Airbnb.com (http://airbnb.com/) ) and if you have multiple properties, you'd click into that listing & check for this option on the far right tools ar…

(Posted Jun 12, 2023 2:29 PM)

Feature Requests » Pets Fees and Airbnb

You will want to be aware of the limitations on channels & pet fees: Airbnb will only pass through a pet fee per stay, not per pet, not per night. Airbnb will roll that pet fee into the base rent …

(Posted Jun 12, 2023 1:35 PM)

General Help and Questions » AirBNB pricing higher than what I have set

Hi Julie: This is a frequent question. It's a little startling when you see it happen. When you activate custom promos on Airbnb, that stops the rates sync from OwnerRez. As long as that custom…

(Posted Jun 9, 2023 11:02 AM)

General Help and Questions » cleaner notifications

If you have SMS enabled, simply setup an SMS template and trigger. Hard code the cleaner's phone number in the template. You could put something like this: New Booking: {PDISPNAME} {BARRDAY} {B…

(Posted Jun 4, 2023 11:53 PM)

Feature Requests » Abandoned bucket

You should be getting notifications of a guest starting the book now process, you'd then know if they did not complete the booking. Is that not working out for you? https://uc.orez.io/w/files/6bbc556…

(Posted Jun 3, 2023 11:04 PM)

General Help and Questions » Airbnb Rule-Sets

Welcome to OwnerRez, Moona! Once you are API connected, you'd want to view OwnerRez as your command center. The API will overwrite most things on Airbnb & Vrbo, like rule sets. There are a few pla…

(Posted Jun 2, 2023 12:07 AM)

Blog » Airbnb Transaction Sync, New API for Third-Party Website Designers, Dismissed Alerts, and Hosted Website Header/Menu Options!

Currently the transaction sync is bringing in the resolution payments to the Bookings>Transactions screen. We are adding an option, in the next release, to allow an automatic charge, or choose to man…

(Posted May 30, 2023 4:19 PM)

Feature Requests » VRBO Native Messaging in OwnerRez via API integration

The Vrbo unified inbox is in active testing to find any potential issues and ensure a smooth rollout once the feature is released.

(Posted May 27, 2023 10:51 AM)

General Help and Questions » AirBNB Summer 23 Release

As with all those "cards" that show up on the top of your listing page, asking for more info about things like your appliances and your yard, the check out instructions are not yet synced via API. Pe…

(Posted May 21, 2023 7:27 PM)

Feature Requests » Collect Photo ID Option in Rental Agreement

If you've followed the instructions in the article Ken linked above, that should be all you need to do to setup the requirement. Testing is best done by going into a booking, to the legal tab, then w…

(Posted May 20, 2023 10:46 PM)

General Help and Questions » AirBNB Summer 23 Release

Some bold hosts have reported they temporarily disconnected the API, on a property by property basis, made their adjustments to tools/discounts/promos & reconnected/republished the API properties. Th…

(Posted May 18, 2023 12:55 AM)

General Help and Questions » Url Numbers

It's still in testing. We, too, are looking forward to release of that feature.

(Posted May 17, 2023 7:12 PM)

General Help and Questions » Airbnb Cohost Import - anything different?

You can have multiple Airbnb API channels created, each associated with a different Airbnb login, however each channel must use the primary host login credentials, not cohost logins.

(Posted May 16, 2023 8:08 PM)

General Help and Questions » AirBNB Summer 23 Release

The one unmentioned, though not insignificant, change I've seen is that API hosts can no longer access custom promotions. It's been reported other discounts are also unavailable to edit on Airbnb.

(Posted May 15, 2023 2:32 AM)

General Help and Questions » Url Numbers

That feature is actually in testing; it will be released in the not too distant future.

(Posted May 1, 2023 9:32 PM)

General Help and Questions » VRBO and card authorisation?

You'd want to begin by reaching out directly to your credit card processor. One common error is that the card issuing bank does not recognize your small business name & combining that with the, gener…

(Posted May 1, 2023 9:29 PM)

General Help and Questions » Faster payouts

Lynnbrook Group seems to default to a faster underwriting process which means "fund at arrival" is the usual offer. You can request additional underwriting to see if they can approve you for "fund at…

(Posted May 1, 2023 9:26 PM)

Feature Requests » New booking notification

You can access that via Properties (from the top menu bar): https://uc.orez.io/w/files/e5720db95d3d4094bd05037bd62e2e13

(Posted May 1, 2023 8:33 PM)