Onboarding Specialist

Job Overview

As an Onboarding Specialist, you will play a critical role in helping new customers successfully launch with OwnerRez. You will guide property managers through the initial setup of their accounts, ensure their properties are configured correctly, and equip them with the knowledge and confidence to use the platform effectively.

This role includes leading multiple daily video onboarding sessions, reviewing customer accounts in detail, answering questions clearly and confidently, and proactively identifying gaps that could impact long-term success. Strong communicators who can simplify complex systems and take ownership of outcomes will thrive here.

As you grow in experience, responsibilities may expand to include handling support tickets, assisting with advanced configurations, and contributing to cross-team initiatives that improve retention and reduce churn.

This is a fully remote position within U.S. time zones. OwnerRez is a growing SaaS company with a strong culture of internal promotion and career development.

Experience with OwnerRez or short-term rental software is strongly preferred.

Full-time employees receive a comprehensive benefits package.

Responsibilities and Duties

• Configure and optimize OwnerRez accounts using client-provided information, publicly available data, and internal best practices to ensure successful launches.

• Lead live onboarding sessions via video conference, walking new clients through account setup, system navigation, and core workflows.

• Conduct detailed account reviews, proactively identifying configuration gaps and recommending improvements to support long-term success.

• Respond to client support inquiries with accuracy, professionalism, and urgency.

• Communicate clearly with clients across email, video and phone to build confidence and trust.

• Collaborate cross-functionally with Support, Product, and other internal teams to resolve issues and improve onboarding outcomes.

• Participate actively in company meetings and maintain consistent communication using internal productivity tools.

• Contribute to documentation improvements and share feedback that enhances onboarding processes and reduces churn.

• Take on additional responsibilities as needed to support team and company goals.
  
  

As you gain expertise, you may:

• Serve as a subject-matter expert in specific areas of OwnerRez.

• Mentor junior team members.

• Lead group training sessions and webinars for clients.

This is a remote position within U.S. time zones. All team members are required to attend our annual in-person company work week, with travel and lodging expenses fully covered by the company.

Required Qualifications

The Kind of Person Who Thrives Here

This role is a great fit if you:

• Genuinely enjoy teaching and guiding others, not just answering questions

• Are confident leading live video calls and can create clarity in real time

• Balance empathy with professionalism, staying supportive without absorbing client stress

• Are highly organized and naturally keep track of details, follow-ups, and next steps

• Can move fluidly between straightforward setup questions and more complex configuration challenges

• Take ownership of outcomes and follow through without needing constant direction

• Think proactively about long-term success, not just immediate problem-solving

• Enjoy collaborating with teammates and sharing knowledge to raise the bar for everyone

Compensation

OwnerRez offers competitive pay, full benefits, and a remote-first environment built around trust and autonomy.

Benefits include:

• Health insurance
• Paid time off
• Retirement options
• A fully remote work environment
• A supportive team that values learning and growth
• Compensation: Starting at $55k - $60k/year, with growth opportunities based on performance and expanded responsibilities.

How To Apply