OwnerRez has been great and has simplified the management of my STR which used to be a very stressful ordeal for me. Once you learn them, the features are very intuitive and easy to manage multiple listings in various sites all in one platform. Does not get better than that. I like to have all features and ease of management, guest communication, security, and tools all in one place and OwnerRez is exactly what I was looking for and its great value for the money. The help assistance is amazing and the support team is super knowledgeable and easy to...

Read More

Kathryn was exceptional. Not only did she explain..she made a video with captions to explain the resolution to my question! Very helpful. Even though they don't do much one on one and most is done by email ...I have to admit it was detailed enough with pictures to help me resolve my issue...

Service has been outstanding. The program seems easy to operate and they have helpful videos if I get stuck and can't figure it out. Very quick response times if I can't find an answer to a question online. The value is also good compared to others I looked at when shopping around. Highly recommend. Customer support has been great, very responsive to questions or concerns. Loved the 1 hour video call, really helpful in getting started with the program. Everyone has been patient and very helpful.

Read More

My husband and I are new at property management and everyone has been very helpful and patient with us. We loved the fact they offered a free trial period and a one hour video call with a representative to get us started on the right track. Program is easy to use and if I have questions they are very responsive if I can't find answers online.

I am still onboarding my first short-term rental. The onboarding process with Jen P has been extremely helpful. She helps me troubleshoot, helps give a different perspective on some of the rules for my future guests, etc. Very pleased with the onboarding process so far.