5.0 stars
Capterra
By Amy Trumble, Property Manager, 79 properties
– written on
Capterra
Overall it has been good, it was a lot to get started but once you are set up it makes your life so much easier!
Switched From: WebRezPro
Reason for Switching: I wanted to be able to integrate with more channels
I love that it integrates with all the platforms we advertise on. The staff has been super helpful with any questions I have had and training to get me up and going.
I wish there was a dashboard that had arrivals and departures for the day and a status of a property being clean or dirty. I manage about 40 rental properties and that would be helpful. I also wish there was a way to do group bookings for multiple properties booked under the same name, as I manage about 25 units in the same complex and get a lot of groups.
5.0 stars
Capterra
By Kristy Ostrovsky, Homeowner, 1 property
– written on
Capterra
If it wasn't for the OwnerRez support team, we would not have our short-term rental up and running on any websites for guests to search. They went above and beyond, answering our emails on weekends and even on a holiday. They sent us video emails to show us exactly what we needed to do on our end to get things up and running. Words cannot express our gratitude for the OwnerRez support team and all that they have done. They spent hours working with us on a very difficult and not common transition. We took over the prior owner's account, so when we went to integrate with channels, it was not easy, and places like Vrbo kept trying to connect it to the prior owner's account and not our account. How can you possibly thank someone who spent hours and weeks to help us get our business up and running? Thank you, just doesn't seem like it's enough.
Booking management is such a time-saving tool. Customer service is great, and once linked up with an agent, they really go above and beyond to help you.
So far, the experience has been great. We had some bumps in the road and really needed the support team, and they were there every step of the way to help us, so it is difficult to write a con.
5.0 stars
Trustpilot
By Kristy Ostrovsky, Homeowner, 1 property
– written on
Trustpilot