Experience the difference of "Elite".

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  • ...tions-airbnb-discounts) support article for instructions. Can I make a "special offer" for a prospective guest?

    See the Special Offers (https://www.ownerrez.com/support/articles/air-inquiries-and-stuff#specialoffers) section of the Airbnb inquiries, Special Offers, Request to Book, Pre-Approvals (https://www.ownerrez.com/support/articles/air-inquiries-and-stuff) support article for instructions....

  • As you go through our initial Setup Interview, or after you're finished, you might wonder where some other feature or setting is.

    I only entered a nightly rate, you might think. What about extra ad

  • ...reating Deposits
    * #fees Fees and Adjustments
    * #automatic Automatic Imports for Stripe and Lynnbrook Group
    * #status Deposit Status on Payments and Refunds
    * #history Dealing With Historical Stuff

    * #batch Batch Update
    * #everything-before-july Everything Before July 2022
    * #manual-recording-options Sifting Through Current Transactions to Record
    * #filter Finding and Filtering Depos...

  • ...dditional call. Pretty sweet, right!

    One of the high-level goals of the 2.0 API is to reduce chatter and provide a more-functional interface for developers. In other words, we want you to do more stuff with fewer calls. This approach of mixing in tags and fields achieves that because, as a partner, you can request booking data and see the tags and fields for that booking at the same time without m...

  • ...you, this will be a huge time-save and bring a lot of value to your existing OwnerRez account. 2023 Roadmap

    So what does the future look like at OwnerRez? More of the same, but also more of other stuff!

    * PM and Accounting work are continuing at full speed. I documented the deposit and Airbnb stuff above, but we are also working on delivering a Year-End report for PMs/Owners before the end of 20...

  • ...product ideas to life. You genuinely enjoy getting up every day and working in markup and stylesheet languages, and you look forward to presenting fresh content, whether new features or renovated old stuff.
    * You fully understand and appreciate mobile-first design principles and have experience drawing layouts that are responsive to multiple screen sizes (mobile, tablet, desktop)
    * You are able to do...
  • ...show exact listing location there as well.

    One of the things OwnerRez is known for is our commitment to updating old features with new settings, options and ideas over time. We don't just build new stuff, we watch and maintain the old stuff too. This past week, we added a set of new quote-based field codes to our field codes list which are as follows:

    * QTTAX - The total amount of tax for this quo...

  • ...In the above picture, the top booking is a booking that is not API-connected to the channel and only shows the Channel Bridge import. The bottom booking is API-connected and shows the API-connected stuff along with Channel Bridge stuff next to each other. Over time, we plan to add more information here.

    With PMs now using our new "exclude" option on statements, we added Shift + Click so that you c...

  • ...ht be laid out.

    https://uc.orez.io/w/images/bc84412aecf140a196d524fbd289e636.png (https://uc.orez.io/w/images/bc84412aecf140a196d524fbd289e636.png)

    From there, you can add your own text, move stuff around or insert other field codes. You have complete control to do what you want.

    Wondering how your changes will look? We've got you covered on that too. Click the "Preview" button at the top,...

  • ...sent to any government. While there are government rules in the US about the adoption of Brands and A2P sending, the information we submit is only used by our SMS carrier to prepare your "Caller ID" stuff with the carriers. We cannot say what happens to it beyond that, but OwnerRez does not transmit anything to any governing bodies, which we would not do anyway based on our Privacy Policy (/support/...
  • ...iggers, scheduled emails, etc) are collapsed and show as a thin gray timeline event with a summary. We did this so that the conversation is not cluttered up with lots and lots of redundant automated stuff, and the ad hoc messages stand out. If you click on these thin gray events, the original email will load in.

    You'll notice that inquiries, quotes and bookings also show, but they too are collapsed...

  • ...when you come up with a new design.

    The owner statement was tweaked to allow temporarily-showing full amounts and some other things as well. Give it a look!

    While we were in there working on PM stuff, we also added the ability to set commission to quarter percents. For instance, now you can set commission to be 20.25% instead of 20 or 20.5%, and you can do this everywhere commission is set - on...

  • ...w.ownerreservations.com/vacation-rental-channel-manager) means our engineering team is constantly talking with the channels (Airbnb, Vrbo, Booking.com) and putting out updates and tweaks for the new stuff the channels put out. Nearly every release, there is something we're doing that is channel-related because the feature area is so large and involves so many moving parts. In this release, we tweaked...
  • ...places, so we fixed it.

    Stats on duplicated properties. We noticed a bug where the Duplicate Properties function would not update the stats for occupancy, bedrooms, min/max pricing - basically the stuff you see on the property's General Info tab. The underlying occupancy rules, bedroom information and so on was in there, but the new property didn't show any numbers in those General Info stats. This...

  • ...quotes, and the search page will show the guest and its contact info and notes above any associated bookings, quotes or payments.

    Nothing was removed from the search page, just a bunch of cool new stuff was added!

    The last new feature to mention (whew! 🤕) is that you can remove or disable owners from the PM area. Make a mistake in your data entry or no longer need to manage an owner's property?...

  • It's Wednesday, so let's talk updates!

    This past week, we released a small part of the "long term stuff" I referenced last Wednesday. But what long term stuff, you say??! Think messaging. Think hosted sites. Think texting. Yeah okay, texting is kind of part of messaging.

    In the next few weeks and months, you'll see that area grow more and more. There are some exciting things going on with Host...

  • Stuff like this is why I haven't activated OR's SMS feature yet, despite being an early proponent of it and asking to be put in the beta.

    I think with as much as the OR system is maturing (including offering channel messaging integrations and SMS functionality), it's past time the OR team develops (or contracts to develop) mobile apps with push notifications and quick access to a messaging inbox. Real...

  • I understand tech issues happen and I do appreciate your candor and explanation here.  That said, we lost three potential bookings and had airbnb suspend several of our listings.  Stuff happens and I'm not here to pile on, but this is pretty concerning.  I look forward to hearing specifically what steps will be made to try and prevent this from happening again.  Meanwhile, many of us lost revenue becau...
  • A lot of the stuff is out there - articles, forum threads, etc.

    I am a writer by trade. There is two parts to documentation 1) content and 2) getting people to that content.

    The main problem I am finding in setting up, is it is a fishing expedition to find applicable explanations and grasp stuff to apply it. You would spend less time explaining some stuff to forum questioners, if you organized 80% o...

  • Hi Marinas Edge,

    Lots coming. We're down in the guts right now finishing some changes to how guest name/email/phone stuff is stored so that we can move to some CRM features in the near future.

    We're also debuting our first pass at reporting in the release, and there are several bug fixes.

    Bunch of minor stuff in how stuff is displayed on calendar/ribbon view. More on that soon too.

    We're also wor...