Free
Trial
Request
Demo
Log In
Features
Channel Management
Messaging
Websites
Accounting
Payment Processing
Property Management (PM)
Integrations
CRM
Reporting
Renter Agreements
Automation
Rezzy AI
View all features
Why OwnerRez?
Why OR?
Why OwnerRez?
What Our Customers Say
Awards & Certifications
Awards & Certifications
OwnerRez vs. Competitors
OwnerRez vs. Competitors
Who We Are
Our Story
Meet the Team
Want to Work Here?
2023 Company Retreat
2024 Company Retreat
What We Believe
People First
Our Values
Pricing
Blog
Connect
Getting Started
Webinars
Forums
Events
Podcast
Reppin' The Rez
Reppin' The Rez
Help
Support Center
Videos
Latest Updates
Ask Rezzy
Contact Us
ProServices
ProConnect
ProTransfer
WebAssist
Resources
Vacation Rental Guides
Certified Advisors
Contents
All
All
Support
Center
Forums
Blog
Pages
Guides
Reviews
Includes video
All
All
Support
Center
Forums
Blog
Pages
Guides
Reviews
Includes video
Getting Started
Support Home
Videos
The Basics
About OwnerRez
Requirements
Costs & Fees
Switching From a Different Vendor
OwnerRez Announcements
Design Updates
OwnerRez Status Page
OwnerRez Read-Only Environment
In-app Navigation
Setting Up Your Account
New Registration
Adding a Property
Setup Interview for Rates and Seasons
Setup Checklist
Supported Devices
Mobile Phones and Tablets
Installing on Android
Installing on iOS
ProServices
Overview
ProConnect
ProTransfer
WebAssist
Common Issues & Questions
Testing
Why Test?
Overview
Tools
Listing Quality Analyzer
Rate Testing
Overview
Direct Rate Tester
Calendar Testing
Overview
Imports To OwnerRez
Exports from OwnerRez
iCal Testing Video
Core Concepts
Overview
Glossary/Definitions/Acronyms
A Bird's Eye View
Setting Up Direct Bookings
Getting to your booking area
Bookings, Quotes, Inquiries
Overview
Send a Public Booking Link
Why you should create quotes instead of bookings
Quote and Booking Reservation Process
Quotes Overview Video
Changing Charges
Creating, Sending & Converting Quotes
Main Bookings Display
Pending Bookings
Quote Status Changes
Extending a Stay
Cancel, Change or Refund a Booking
Collect Payments Manually
Moving a Booking to a Different Property
Blocking-off time
Blocks vs $0 - $1 per Night Quotes and Bookings
Delete Guest Credit Card
Split Payments
Mid to Long Term Stays
Multiple Payments
Open Rescheduling
Instant Book vs. Request-to-Book
Understanding a Booking & Its Parts
Housekeeping Scheduling
Damage Protection
Overview
Damage Protection Insurance Video
Submit a Claim
Batch Update Existing Bookings
Common Issues & Questions
Enhanced Damage Protection Specific Questions
Data Management
Exporting Data from OwnerRez
Importing Outside Bookings
Deposits
Overview
Deposits, Fees and Adjustments
Deposit Status and Finding/Filtering Deposits
Historic Deposits Pre-July 2022
Stripe and Lynnbrook Group Automatic Imports
Discounts
Overview
Common Issues & Questions
Gap Night Discounts
Copy Existing Discounts
Standard Discounts
Overview
Length of Stay
Early Bird
Last Minute
Rate Adjustment
Supplemental Discounts
Overview
Discount Code
Manual Discount
Optional Discount
Advanced Discounts
Overview
Fields
Overview
Field Codes Walk-through
Custom Fields
Field Codes Common Issues and Questions
Capture additional fields on booking and agreement signing
Guests
Overview
International Guests
Problem Guests
Guest Culture
Guest Monitoring
Tracking guest interactions through Google Analytics and Facebook Pixel
Managing Guest Records
Create New
Delete
Find, Search and Filter
Separate or Merge
Guest Forms
Overview
Quote Acceptance
Reviews
Travel Insurance
Error Messages
Confirm & Pay
My Account
Overview
Profile
Billing
Affiliate Program
Certified Advisor Program
Change Password
Freezing Your Account
Closing Your Account
Forums
Forgot your email address?
Forgot your password?
Ask for Help
Preferences
Safeguards
Notifications
Overview
Setup & Configuration
Email Notifications
Push Notifications
Privacy & Security
Overview
Common Issues & Questions
Privacy Policy
Data Retention
SSL Certificates
Terms of Service
Messaging Policy
PCI Compliance
Refund Policy
Two-Factor Authentication
Properties
Overview
Combined Blockoff or Lockoff Properties
Add, Disable, Re-enable, Snooze
Add New Properties
Listing Content - Starting from Scratch
Disable or Re-enable a Property
Property Snooze
Rules
Availability Rules
Apply Rules to Other Properties
Check-in & Check-out
Listing Content
Amenities
Descriptions
Location
Photos
Adding Photos
Create Rooms & Connect Photos to Rooms
Rates
Overview
Batch Copy Rates
Pricing Preferences
Seasons/Holidays and Rates
Nightly Rates
Configure Rates
Configure Rules
Navigate the Rates Calendar
Import & Export Rates
Clear Nightly Rates
Nightly Rate Rules
Seasonal Rates
Setup & Configure
Seasonal Rules
Copying Seasons
Renter Agreements
Overview
Request for Contact Info (real email address) and Signing
Reviews
Overview
Storing reviews by entering them manually
Storing Reviews
Responding to Reviews
Reviews from Direct Bookings
Searching and exporting reviews
Displaying Guest Reviews on Your Website
Pushing Non-Vrbo Booking Reviews To Vrbo
Automatic 5-Star Host Reviews
Delayed Posting of Bad Reviews
Rules
Overview
Booking Rules
Cancellation Policies
Common Issues & Questions
Guest Rules and Restrictions
Holidays
Weekend Nights
Property Level Rules
Gap Management
Lead Time
Minimum Nights
Change Restrictions, Booking Window, Forced Gaps
Security Deposits
Overview
Security Deposit Holds
Security Deposit Holds Common Issues & Questions
Refundable Damage Deposits (RDD)
Surcharges
Overview
Common Issues & Questions
Copy Existing Surcharges
Standard Surcharges
Overview
Additional Guest Fee
Pet Fee
Cleaning Fee
Linen Fee
Rate Adjustment Fee
Other Fee
Supplemental Surcharges
Overview
Optional Surcharge
Manual Surcharge
Offline Surcharge
Advanced Surcharges
Overview
Tags
Overview
Add and Edit
Use and Assign
Search and Filter
Tag Groups
Tag Automations
Common Issues & Questions
Language Tags
Taxes
Overview
Taxes Video
Collecting Tax Information
Configuring Taxes
Team Access
Overview
Portal User Access
Portal Access Video
Branded Portal
Staff Member Access
Team Notifications
Branded Portal Setup
Portal Experience
Technical Stuff
Domain Names
Public IP Addresses
Subdomain Landing Pages
Theming
Overview
Creating & Using Themes
Travel Insurance
Overview
Travel Insurance Issues & Questions
Travel Insurance Video
Channel Management
Channel Management
Overview
Change Property Mappings
Identifier Mapping
Include Surcharges in the Rent Display
Local Laws and Regulations
Unlink Bookings from Channel Integrations
Per-Channel Rate Adjustments
Property Field Differences
Property Field Quirks
Rate & Fee Differences
Technical & Functional Differences
Unlink Channel Calendar
Calendar Import/Export
Overview
iCal Import/Export Video
Custom iCal Links
Common Issues & Questions
Listing Channels
Airbnb guide
Booking.com guide
Vrbo guide
ECBYO guide
FloridaRentals.com guide
HomeEscape guide
ALAVHR guide
Houfy guide
Channel Bridge
Overview
Bringing In Bookings From Channels
When it's needed, by channel
Common Issues & Questions
Channel Integrations
Overview
Airbnb
Airbnb Overview
Airbnb Setup & Connecting
Airbnb Channel Integration Video
Create New Airbnb Account
Airbnb Common Issues & Questions
Airbnb Discounts
Airbnb inquiries, Special Offers, Request to Book, Pre-Approvals
Airbnb Surcharges
Airbnb Review Tags
Airbnb Taxes
Airbnb Transaction Sync
Bulk Recalculate Charges Tool
Airbnb Photos, Rooms & Amenities
Airbnb Cohosting
Avanti Florida Villas
Avanti Florida Villas
Book Direct Forgotten Coast
Book Direct Forgotten Coast Setup & Connecting
Booking.com
Booking.com Overview
Booking.com Setup & Connecting
Booking.com Listing Sync (Private Beta)
Booking.com Common Issues & Questions
Booking.com Property Verification and Payments
Booking.com Rates and Fees
Booking.com Reviews
Crewdogs
Setup & Connecting Crewdogs
ECBYO
ECBYO Setup & Connecting
Find Rentals
Find Rentals Setup & Connecting
FLARBO
FLARBO Setup & Connecting
Florida Rentals
FloridaRentals.com Setup & Connecting
getawayGoGo
getawayGoGo Setup & Connecting
getawayGoGo Common Issues & Questions
Glamping Hub
Glamping Hub Setup & Connecting
Golightly
Golightly Setup & Connecting
Google Vacation Rentals
Google Vacation Rentals Overview
Google Vacation Rentals Setup & Connecting
Google Vacation Rentals Common Issues & Questions
Price Accuracy
Got2Go
Got2Go Setup & Connecting
GuestSmiles
GuestSmiles Setup & Connecting
HomeToGo
HomeToGo Setup & Connecting
HomeToGo Common Issues & Questions
Hopper Homes
Hopper Homes Setup & Connecting
Houfy
Houfy Setup & Connecting
Houfy Common Issues & Questions
Lake.com
Lake.com Setup & Connecting
LocalOTA
LocalOTA
Monthly Rentals by Owner
Monthly Rentals by Owner & American Snowbird Setup & Connecting
Nofie
Nofie Setup & Connecting
Rentalz
Rentalz Setup & Connecting
Savvy
Savvy Setup & Connecting
Stay
Stay
Vrbo
Vrbo Overview
Vrbo Setup & Connecting
Vrbo Channel Integration Video
Vrbo Common Issues & Questions
Vrbo Discounts
Vrbo Channel Integrated vs Vrbo Non-channel Integrated
Vrbo Channel Integration Auto-populated Expedia URLs
Vrbo Pay-Per-Booking (PPB) Commission File Imports
Whimstay
Whimstay Setup & Connecting
Listing Site Integration
Overview
Regional Listing Sites
Inquiry Import
Inquiry parsing for emails using body text
Inquiry parsing for emails using custom SMTP headers
Listing Content Import
Listing Content - Importing from Airbnb
Listing Content - Importing from Vrbo
Custom Sources
Integrations
Overview
Accounting
Accountable
Avalara
Clearing
Owner Center
QuickBooks by Intuit
Topkey
VRPlatform
AI
AIPEX
Besty AI
Conduit
Cortado AI
GuestLabs
HostBuddy AI
Hostvana
Automation
BeHome247
Cibo
Zapier
Business Intelligence
AutoRank
Bookings Cloud
Key Data
MovingLake
Quibble
Rentamira
TechTape
Devices
Alertify
Hello Guest Screen
LG Pro:Centric Stay
MasterMind · Tech
Minut
Ok2Charge
StayFi
WelcomeScreen
WYND
Door Locks
Overview
Technical and Functional Differences
Common Issues & Questions
Schlage
igloohome
Hubitat
Brivo
CodeBox
eRentalLock
i-checkin
Jervis Systems
Kaba/Oracode
Lynx
Manual Locks
PointCentral
RemoteLock
Dynamic Pricing
Overview
Beyond
DPGO
PriceLabs
Rankbreeze
Rategenie
Rented
Revy
Wheelhouse
Guest Communication
Overview
Absolutely
Akia
Authenticate
BetterSTR
ChargeAutomation
Check-in Scan
Chekin
DACK
Duve
Enso Connect
Extenteam
Folio
Guest Ranger
Happy Guest
Hostkit
Linkbase
Noshable
Orana Stay
PetScreening
Porter
RedCarpet Host
RueBaRue
SuiteOp
The Host Co
Touch Stay
Trustd.ai
Welcome Compass
XenGuide
Yada
YourWelcome
Housekeeping Services
Overview
Breezeway
Clyn
EZcare
Keepers
Operto Teams
ResortCleaning
TIDY
Turno
Insurance
RentalGuardian [native]
InsuraGuest
Safely
Tint
Truvi (formerly Superhog)
QuickBooks
Overview
Setup & Connecting
How Syncing Works
Settings & Mappings
Deposits
Common Issues & Questions
Batch Update Bookings & Payments
Owner Payouts
Booking Fee Expense Categories
Reconciling Payments and Deposits Without Fees
Product or Service Item Mapping
Websites
Boostly
CraftedStays
InterCoastal Net Designs (ICND)
Knokx
Magnetic Strategy
Name.com
RealTech
Webready
Other
CookinGenie
Direct Booking Tools
HiChee
Inhaven
Reva
Right to Rent Collaborative
Stays Group
Xplorie
Messaging
Overview
Common Issues & Questions
Messaging Best Practices
Communication History
Unified Inbox
Email Messaging
Overview
Email Blasts
Proxy Email Addresses
Third Party Communication Options
Email Templates and Triggers
Channel Messaging
Overview
Channel Messaging With Guests
Channel Message Limitations
Airbnb Messaging
Booking.com Messaging
Vrbo Messaging
SMS Messaging
SMS Overview
Setup & Configuration
Messaging Preferences
SMS Common Issues & Questions
SMS Pricing & Calculator
Clean SMS Message Templates
System Messages
Overview
Suspend Guest System Messages
Templates
Overview
Channel Templates
Email Templates
SMS Templates
Other Template Types
Guest Templates
Template and Trigger Library
Overview
Pre-booking Library
Inquiry Reply for Rule Violation
Inquiry Reply for Unavailable Dates
Inquiry Reply for Missing Information
Inquiry Reply for Bookable Quote
Quote Follow-up to Guest Who Started a Book Now on Your Personal Website
Pre-arrival Library
Request Guest Sign Renter Agreement
Thank Your Guest for Booking
Send Your Guest Who Booked on Your Website an Invoice or Receipt
Scheduled Quote Follow-up to Guest Who Started a Book Now on Your Personal Website
Later Follow-up to Guest Who Started a Book Now on Your Personal Website
Scheduled Preempted Quote Notification to Guest Who Started a Book Now on Your Personal Website
Reminder to Yourself That Renter Agreement Has Not Been Signed
Remind Channel Guest With Contact Info to Sign Renter Agreement
Remind Channel Guest for Contact Info and Sign Renter Agreement
Offer Travel Insurance to Channel Guest Without Contact Info
Offer Travel Insurance to Channel Guest With Contact Info
Offer Travel Insurance to Guest Who Booked on Your Website
Offer Discounted Gap Night to Channel Guest Without Contact Info
Offer Discounted Gap Night to Channel Guest With Contact Info
Offer Discounted Gap Night to Guest Who Booked on Your Website
Send Deeply Discounted Gap Night Offer to Channel Guest Without Contact Info
Send Deeply Discounted Gap Night Offer to Channel Guest With Contact Info
Send Deeply Discounted Gap Night Offer to Guest Who Booked on Your Website
Send Arrival Information to Channel Guest Without Contact Info
Send Arrival Information to Guest
Send Guest Arrival Information to Guest Who Booked on Your Website
Send Morning of Arrival Information to Channel Guest Without Contact Info
Send Morning of Arrival Information to Channel Guest With Contact Info
Send Guest Morning of Arrival Information to Guest Who Booked on Your Website
Mid-stay Library
Send Guest Morning After Arrival Message to Ensure Everything is Alright
Remind Your Channel Guest Without Contact Info About Day of Week Task
Remind Your Channel Guest With Contact Info About Day of Week Task
Notify All Current Guests About an Urgent Situation
Remind Guest Who Booked Through Your Website About Day of Week Task
Send Departure Information to Guests
Send Morning of Departure Info to Channel Guest Without Contact Info
Send Morning of Departure Info to Channel Guest With Contact Info
Send Morning of Departure Information to Guest Who Booked on Your Website
Post-departure Library
Send After Departure Thank You to Channel Guest Without Contact Information
Send After Departure Thank You to Channel Guest With Contact Information
Send After Departure Thank You to Guest Who Booked on Your Website
Send Your Departed Guest a Discount Code to Return
Send Thank you to your Guest for the 5-star Review Template and Trigger
Cancellations Library
Send Booking Cancellation Notice to Channel Guest Without Contact Info
Send Booking Cancellation Notice to Channel Guest With Contact Info
Send Booking Cancellation Notice to Guest Who Booked on Your Website
Cleaner Library
Notify Cleaning Staff of New Booking
Notify Cleaning Staff of Cancellation
Notify Cleaning Staff of Special Prep for Upcoming Booking
Remind Cleaning Staff About an Early Check-in and/or to Document the State of the Property
Remind Cleaning Staff About a Day of Week Task
Remind Cleaning Staff About the Next Cleaning Date
Remind Cleaning Staff About Guest Departure/Scheduled Cleaning and Document the State of the Property
Send Guest Review Feedback to Cleaners
Owner Library
Notify Owner of New Booking
Notify Owner of Cancellation
Notify Owner of Special Prep for Upcoming Booking
Triggers
Overview
Setup & Configuration
Common Issues & Questions
Suppressed Email Addresses
Overview
Blocked Email Domains
Verified Email Domains
Overview
Email From/Reply-To and Verified Sender
Namecheap
GoDaddy
Wix
OwnerRez APIs
API for Apps
Overview
Authentication
Sandbox Messaging
OAuth Apps
Rate Limiting
Webhooks
Creating Quotes and Bookings
API for Channel Integration
Overview
Setup & Configuration
Enumerations
Lodging Rate Fees, Discounts, & Taxes
MOR Channel How Payments Work
Booking Cancellations
Example - Advertiser Index
Example - Advertiser Booking Index
Example - Advertiser Review Index
Example - Availability
Example - Availability Index
Example - Booking Creation
Example - Booking Modification
Example - Booking Details
Example - Query Booking Updates
Example - Contact Index
Example - Fast Availability
Example - Listing
Example - Listing Index
Example - Lodging Configuration
Example - Lodging Configuration Index
Example - Lodging Rate
Example - Lodging Rate Index
Example - Quote
Example - Review
Example - Review Index
Payment Processing
Payment Processing
Overview
Overview Video
Credit Cards
Checks Overview
Checks Video
PayPal
Custom Payment Video
Custom Payment Options
3-D Secure 2.0 (3DS2)
Common Issues & Questions
Merchant of Record
How to Handle Chargebacks
PayPal versus Credit Card Processing
PayPal Statement Name
Why No Square, Venmo, or Zelle Support
Processors & Gateways
Overview
Recommended
Changing
Alternate Names
Authorize.net
ClearView
Converge
Lynnbrook Group
Lynnbrook Classic
Payeezy
PayPal
Plug'n Pay
Powertranz
Stretchbill
Stripe
USA ePay
Vacation Rent Payment (VRP)
Worldline (Bambora)
Property Management
PMv2
Overview
Setup & Configuration
Common Issues & Questions
PMv2 Upgrade
Cohosting vs. Property Management
Expenses
Overview
Setup & Configuration
Commission on Fee Expenses
Common Expense Commission Configurations
Statement Views
Setup & Configuration
Built-in Columns
Custom Formula Columns
Owner Statements
Overview
Setup & Configuration
Legacy Bookings on Owner Statements
Extra Bookings
Missing Bookings
Statement Taxes
Owner Payouts
Owner Payouts
Direct Owner Payments
PM Lock
Overview
PM Statements
Overview
Setup & Configuration
PMv1 (Legacy)
Overview (Legacy)
Setup & Configuration (Legacy)
Common Issues & Questions (Legacy)
Expenses (Legacy)
Expenses Overview (Legacy)
Owner Statements (Legacy)
Overview (Legacy)
Extra Bookings (Legacy)
Missing Bookings (Legacy)
Owner Payouts (Legacy)
Direct Owner Payments (Legacy)
PM Lock (Legacy)
Overview (Legacy)
Reports
Overview
Common Issues & Questions
Reports (non-exhaustive)
Date Range
Available Nights Report
Empty Units Report
Payments Summary Report
Bookings Detail Report
Email List Report
Line Item Pivot Report
Taxes Detail Report
Listing Site Fees Report
Credit Card Processing History
Insurance Detail Report
Rezzy AI
Overview
Setup & Configure
Common Issues & Questions
Guest Communication
Rezzy AI Responses
Guest Experience
Search Result Summaries
Tasks
Directives
Setup & Configure
FAQs
Setup & Configure
Websites
Hosted Websites
Overview
Add Video to Your Photos Video
Add Video to Your Website
Add a Virtual Tour to Your Website
HTML Widgets
Adding a Blog
How to Add Custom Code
Common Issues and Questions
Hosted Website Customizations using CSS Magic
Customizations for Footers
Customizations for Headers
Customizations Headers & Menus
Create a Custom Page
Create a Video Page
Copy Your Existing Hosted Website
Social Share Image
Home Page
Hosted Website Video
Anchors and Links
Listing Site Tracking
Multiple area searches
Multi-Property Hosted Website Dynamic Photo Layout Option
Hosted Website SEO Optimization
Prominent Amenities
Rates Display
Redirect Back to Your Website After Booking
ADA and Hosted Website Accessibility
Single to Multiple Property Website
Going Live With Custom Domain Name
Setting DNS for GoDaddy
Setting DNS for NameCheap
Setting DNS for Squarespace Domains
Tags
Transitioning from my old site
Integrated Websites
Overview
Property Sharing
Setup & Configuration
Widgets
Overview
Setting up widgets for inquiries, bookings, availability, rates and reviews
Adding Widgets to Weebly
Adding Widgets to Wix
Adding Widgets to WordPress
Adding Widgets to WordPress Video
Cross-Domain Analytics
CSS Magic for Widgets
Common Issues & Questions
Fix 403 Error by Whitelisting in WordFence
Prepopulating Widget Fields
Website Widgets Video
Widget Settings
Adding Widgets to SquareSpace
WordPress Plugin
Overview
Common Issues and Questions
Setup & Connecting
Shortcodes
WordPress Designers
WordPress Plugin Video
Updates & Archives
Changelog
2025
Update December 3, 2025
Update November 26, 2025
Update November 19, 2025
Update November 12, 2025
Update November 5, 2025
Update October 28, 2025
Update October 22, 2025
Update October 15, 2025
Update October 6, 2025
Update October 1, 2025
Update September 24, 2025
Update September 17, 2025
Update September 10, 2025
Update September 3, 2025
Update August 27, 2025
Update August 20, 2025
Update August 13, 2025
Update August 6, 2025
Update July 30, 2025
Update July 23, 2025
Update July 16, 2025
Update July 9, 2025
Update July 2, 2025
Update June 25, 2025
Update June 18, 2025
Update June 11, 2025
Update June 4, 2025
Update May 28, 2025
Update May 21, 2025
Update May 14, 2025
Update May 7, 2025
Update April 30, 2025
Update April 23, 2025
Update April 16, 2025
Update April 9, 2025
Update April 2, 2025
Update March 26, 2025
Update March 19, 2025
Update March 12, 2025
Update March 5, 2025
Update February 26, 2025
Update February 19, 2025
Update February 12, 2025
Update February 5, 2025
Update January 29, 2025
Update January 22, 2025
Update January 15, 2025
Update January 8, 2025
2024
Update December 18, 2024
Update December 4, 2024
Update November 20, 2024
Update November 13, 2024
Update November 6, 2024
Update October 30, 2024
Update October 23, 2024
Update October 9, 2024
Update October 2, 2024
Update September 25, 2024
Update September 18, 2024
Update September 11, 2024
Update September 4, 2024
Update August 28, 2024
Update August 21, 2024
Update August 14, 2024
Update August 7, 2024
Update July 31, 2024
Update July 24, 2024
Update July 17, 2024
Update July 10, 2024
Update July 3, 2024
Update June 26, 2024
Update June 19, 2024
Update June 12, 2024
Update June 5, 2024
Update May 29, 2024
Update May 22, 2024
Update May 15, 2024
Update May 8, 2024
Update May 1, 2024
Update April 24, 2024
Update April 17, 2024
Update April 10, 2024
Update April 3, 2024
Update March 27, 2024
Update March 20, 2024
Update March 13, 2024
Update March 6, 2024
Update February 28, 2024
Update February 21, 2024
Update February 14, 2024
Update February 7, 2024
Update January 31, 2024
Update January 24, 2024
Update January 17, 2024
Update January 10, 2024
Update January 3, 2024
2023
Update December 20, 2023
Update December 6, 2023
Update November 29, 2023
Update November 22, 2023
Update November 15, 2023
Update November 8, 2023
Update November 1, 2023
Update October 25, 2023
Update October 18, 2023
Update October 11, 2023
Update October 4, 2023
Update September 20, 2023
Update September 13, 2023
Update September 6, 2023
Update August 30, 2023
Update August 23, 2023
Update August 16, 2023
Update August 9, 2023
Update August 2, 2023
Update July 26, 2023
Update July 19, 2023
Update July 12, 2023
Update June 28, 2023
Update June 21, 2023
Update June 14, 2023
Update June 7, 2023
Update May 24, 2023
Update May 17, 2023
Update May 10, 2023
Update May 3, 2023
Update April 26, 2023
Update April 19, 2023
Update April 12, 2023
Update March 30, 2023
Update March 22, 2023
Update March 15, 2023
Update March 8, 2023
Update March 1, 2023
Update February 22, 2023
Update February 15, 2023
Update February 10, 2023
Update February 3, 2023
Update January 27, 2023
Update January 12, 2023
Update January 4, 2023
2022
Update December 23, 2022
Update December 16, 2022
Update December 15, 2022
Update December 8, 2022
Update November 29, 2022
Update November 23, 2022
Update November 21, 2022
Update November 11, 2022
Update November 1, 2022
Update October 21, 2022
Update October 14, 2022
Update October 9, 2022
Update October 4, 2022
Update September 30, 2022
Update September 26, 2022
Update September 23, 2022
Update September 15, 2022
Update September 12, 2022
Update September 6, 2022
Update August 25, 2022
Update August 12, 2022
Update August 5, 2022
Update July 29, 2022
Update July 12, 2022
Update July 1, 2022
Update June 21, 2022
Update May 24, 2022
Update May 17, 2022
Update April 26, 2022
Update April 18, 2022
Update April 11, 2022
Update April 4, 2022
Update March 21, 2022
Update March 8, 2022
Update February 21, 2022
Update February 14, 2022
Update January 31, 2022
Update January 17, 2022
2021
Update December 23, 2021
Update December 21, 2021
Update December 13, 2021
Update November 15, 2021
Update November 8, 2021
Update November 1, 2021
Update October 18, 2021
Update October 11, 2021
Update September 27, 2021
Update September 20, 2021
Update September 13, 2021
Update September 6, 2021
Update August 30, 2021
Update August 23, 2021
Update August 16, 2021
Update August 9, 2021
Update August 2, 2021
Update July 26, 2021
Update July 19, 2021
Update July 12, 2021
Update July 5, 2021
Update June 28, 2021
Update June 14, 2021
Update June 1, 2021
Update May 24, 2021
Update May 10, 2021
Update May 3, 2021
Update April 17, 2021
Update April 12, 2021
Update April 5, 2021
Update March 29, 2021
Update March 22, 2021
Update March 1, 2021
Update February 22, 2021
Update February 2, 2021
Update February 1, 2021
Update January 25, 2021
Update January 11, 2021
2020
Update December 21, 2020
Update December 7, 2020
Update November 30, 2020
Update November 23, 2020
Update November 9, 2020
Update November 2, 2020
Update October 26, 2020
Update October 19, 2020
Update October 13, 2020
Update September 28, 2020
Update September 21, 2020
Update September 7, 2020
Update August 31, 2020
Update August 24, 2020
Update August 10, 2020
Update August 3, 2020
Update July 27, 2020
Update July 20, 2020
Update July 13, 2020
Update July 6, 2020
Update June 29, 2020
Update June 22, 2020
Update June 8, 2020
Update June 1, 2020
Update May 18, 2020
Update May 11, 2020
Update April 27, 2020
Update April 13, 2020
Update March 30, 2020
Update March 23, 2020
Update March 16, 2020
Update March 3, 2020
Update Feb 24, 2020
Update Feb 17, 2020
Update Feb 10, 2020
Update Feb 3, 2020
Update Jan 20, 2020
Update Jan 13, 2020
2019
Update Dec 30, 2019
Update Dec 16, 2019
Update Dec 9, 2019
Update Dec 2, 2019
Email Blast Archive
2025
Nov 29, 2025 - New Reason to List on Vrbo: Strike-Through Pricing & Promo Badges 🛒🏷️
Nov 29, 2025 - Now Available: Vrbo Strike-Through Pricing, Promotional Badging, and OneKey/Mobile Discounts ✨
Nov 29, 2025 - Upgrade Your Vrbo Connection for Strike-Through Pricing & Promo Badges ⚡
Nov 21, 2025 - Urgent: Incorrect Tax Expenses created on some of your bookings
Nov 17, 2025 - Upcoming PM update for booking expenses (the "Booking Net" upgrade)
Oct 27, 2025 - Airbnb New Single Fee Structure Now Live
Oct 20, 2025 - Get Ready for the New PayPal with Venmo & Pay Later
Oct 20, 2025 - Webinar With Lynnbrook This Week!
Oct 17, 2025 - Damage Protection now available for 10+ bedroom and mutually blocked properties
Oct 17, 2025 - Damage Protection now available for 10+ bedroom properties
Oct 17, 2025 - Historical bookings may re-appear on new PM statements. Here's why…
Oct 17, 2025 - Upcoming PM data migration for your historical bookings
Oct 01, 2025 - VRMA International Is Two Weeks Away, and OwnerRez Will Be There!
Sept 25, 2025 - Webinar With PetScreening Next Week!
Sept 24, 2025 - SMS Messaging Update: Sending Outside the U.S. and Canada
Sept 20, 2025 - We’ve Reverted the Recent Change to Your ‘Children’ Setting
Sept 19, 2025 - We’ve Updated Your Listings to Include Children
Sept 18, 2025 - VRMA International Is One Month Away, and OwnerRez Will Be There!
Sept 12, 2025 - Webinar With Jervis Systems Next Week!
Sept 11, 2025 - FAVR Xtravaganza Is Next Week, and We’ll Be There
Aug 28, 2025 - Airbnb Service Fee Changes for API Hosts
July 21, 2025 - Thanks so much for your interest in joining the Rezzy AI 🐉 private beta!
July 16, 2025 - Thanks so much for your interest in joining the Rezzy AI 🐉 private beta!
July 7, 2025 - Action Needed: Update Your Plug’n Pay Settings for Continued Compatibility
July 3, 2025 - Webinar With Boostly Next Week – July Correction
July 3, 2025 - Webinar With Boostly Next Week!
July 2, 2025 - Duplicate VAT Fee on Some Airbnb Bookings
July 1, 2025 - Cancellation Policy Grace Period Behavior Update
Jun 24, 2025 - No Refund Cancellation Policies Could Be Costing You Bookings
Jun 24, 2025 - Small Policy Tweak = Big Booking Boost on Vrbo
Jun 24, 2025 - Strict Cancellation Policies Could Be Costing You Bookings
Jun 24, 2025 - Your Cancellation Policy May Be Misconfigured on Vrbo
Jun 24, 2025 - Your Vrbo Cancellation Policy May Be Blocking Bookings
Jun 4, 2025 - Airbnb Transaction Sync Automatically Enabled on July 1st
May 23, 2025 - Memorial Day Sale: Save Big on OwnerRez – Limited Time!
May 15, 2025 - Action Required: Update Your Bambora Integration by June 1st
Apr. 23, 2025 - Recent Change to “Apply Season By” Setting in OwnerRez Pricing Preferences
Apr. 23, 2025 - Airbnb Policy Changes Regarding Rental Agreements and Guest Communications
Apr. 16, 2025 - Action Required: Update Your Bambora Integration by June 1st!
Apr. 8, 2025 - Webinar With AIPEX This Week!
Mar. 19, 2025 - Deprecated Payment Processors
Jan. 22, 2025 - Webinar With StayFi Next Week!
Jan. 15, 2025 - Webinar With HostBuddy AI Next Week!
Jan. 10, 2025 - Airbnb Bookings With Missing Per Night Guest Fees
Jan. 10, 2025 - Configuring Per Guest Per Stay Fees on Airbnb
Jan. 9, 2025 - Airbnb Bookings With Missing Per Night Guest Fees
Jan. 9, 2025 - OwnerRez 2024 Year in Review
Jan. 6, 2025 - Change to SpotRates Endpoint in V2 API
2024
Dec. 27, 2024 - New Airbnb Cancellation Policy Changes
Dec. 20, 2024 - Update on Booking.com iCal Feeds in OwnerRez
Dec. 18, 2024 - OwnerRez Quote and Inquiry Webhooks Now Available
Nov. 20, 2024 - OwnerRez setting will increase Airbnb bookings!
Nov. 18, 2024 - OwnerRez setting will increase Vrbo bookings!
Nov. 7, 2024 - Review your Vrbo API connection
Oct 31, 2024 - Damage Protection Changes for 10+ Bed Properties
Oct 7, 2024 - VRMA One Week Out
Sep 13, 2024 - VRMA One Month Out
Sep 9, 2024 - Redesigned Login, Google
Sep 5, 2024 - Children Allowed Rule
Support Center Home
Getting Started
The Basics
About OwnerRez
Requirements
Costs & Fees
Switching From a Different Vendor
OwnerRez Announcements
Design Updates
OwnerRez Status Page
OwnerRez Read-Only Environment
In-app Navigation
More »
Setting Up Your Account
New Registration
Adding a Property
Setup Interview for Rates and Seasons
Setup Checklist
Videos
13:10m
A Bird's Eye View
This video provides a high-level walk-through of how OwnerRez looks across all its menus and features. It doesn't dive deep into each area - that would take hours of video - but this will give you a great idea of what to expect.
Latest Videos
See all videos »
3:02m
Discounts Overview
1 day ago
1:50m
Add Video to Your Website
1 day ago
Capture additional fields on booking and agreement signing
4 days ago
1:55m
Custom Sources
18 days ago
Supported Devices
Mobile Phones and Tablets
Installing on Android
Installing on iOS
ProServices
Overview
ProConnect
ProTransfer
WebAssist
Common Issues & Questions
Testing
Overview
Listing Quality Analyzer
Overview
Direct Rate Tester
Overview
Imports To OwnerRez
Exports from OwnerRez
iCal Testing Video
More »
Core Concepts
Overview
Glossary/Definitions/Acronyms
A Bird's Eye View
Setting Up Direct Bookings
Getting to your booking area
Bookings, Quotes, Inquiries
Overview
Send a Public Booking Link
Why you should create quotes instead of bookings
Quote and Booking Reservation Process
Quotes Overview Video
Changing Charges
Creating, Sending & Converting Quotes
Main Bookings Display
Pending Bookings
Quote Status Changes
Extending a Stay
Cancel, Change or Refund a Booking
Collect Payments Manually
Moving a Booking to a Different Property
Blocking-off time
Blocks vs $0 - $1 per Night Quotes and Bookings
Delete Guest Credit Card
Split Payments
Mid to Long Term Stays
Multiple Payments
Open Rescheduling
Instant Book vs. Request-to-Book
Understanding a Booking & Its Parts
Housekeeping Scheduling
More »
Damage Protection
Overview
Damage Protection Insurance Video
Submit a Claim
Batch Update Existing Bookings
Common Issues & Questions
Enhanced Damage Protection Specific Questions
Data Management
Exporting Data from OwnerRez
Importing Outside Bookings
Deposits
Overview
Deposits, Fees and Adjustments
Deposit Status and Finding/Filtering Deposits
Historic Deposits Pre-July 2022
Stripe and Lynnbrook Group Automatic Imports
Discounts
Overview
Common Issues & Questions
Overview
Length of Stay
Early Bird
Last Minute
Rate Adjustment
Overview
Discount Code
Manual Discount
Optional Discount
Overview
Gap Night Discounts
Copy Existing Discounts
More »
Fields
Overview
Field Codes Walk-through
Custom Fields
Field Codes Common Issues and Questions
Capture additional fields on booking and agreement signing
Guests
Overview
International Guests
Problem Guests
Guest Culture
Guest Monitoring
Tracking guest interactions through Google Analytics and Facebook Pixel
Create New
Delete
Find, Search and Filter
Separate or Merge
Overview
Quote Acceptance
Reviews
Travel Insurance
Error Messages
Confirm & Pay
More »
My Account
Overview
Profile
Billing
Affiliate Program
Certified Advisor Program
Change Password
Freezing Your Account
Closing Your Account
Forums
Forgot your email address?
Forgot your password?
Overview
Setup & Configuration
Email Notifications
Push Notifications
Ask for Help
Preferences
Safeguards
More »
Privacy & Security
Overview
Common Issues & Questions
Privacy Policy
Data Retention
SSL Certificates
Terms of Service
Messaging Policy
PCI Compliance
Refund Policy
Two-Factor Authentication
More »
Properties
Overview
Add New Properties
Listing Content - Starting from Scratch
Disable or Re-enable a Property
Property Snooze
Availability Rules
Apply Rules to Other Properties
Check-in & Check-out
Combined Blockoff or Lockoff Properties
Amenities
Descriptions
Location
Photos
Adding Photos
Create Rooms & Connect Photos to Rooms
More »
Rates
Overview
Batch Copy Rates
Configure Rates
Configure Rules
Navigate the Rates Calendar
Import & Export Rates
Clear Nightly Rates
Nightly Rate Rules
Pricing Preferences
Seasons/Holidays and Rates
Setup & Configure
Seasonal Rules
Copying Seasons
More »
Renter Agreements
Overview
Request for Contact Info (real email address) and Signing
Reviews
Overview
Storing reviews by entering them manually
Storing Reviews
Responding to Reviews
Reviews from Direct Bookings
Searching and exporting reviews
Displaying Guest Reviews on Your Website
Pushing Non-Vrbo Booking Reviews To Vrbo
Automatic 5-Star Host Reviews
Delayed Posting of Bad Reviews
More »
Rules
Overview
Booking Rules
Cancellation Policies
Common Issues & Questions
Guest Rules and Restrictions
Holidays
Weekend Nights
Property Level Rules
Gap Management
Lead Time
Minimum Nights
Change Restrictions, Booking Window, Forced Gaps
More »
Security Deposits
Overview
Security Deposit Holds
Security Deposit Holds Common Issues & Questions
Refundable Damage Deposits (RDD)
Surcharges
Overview
Common Issues & Questions
Copy Existing Surcharges
Overview
Additional Guest Fee
Pet Fee
Cleaning Fee
Linen Fee
Rate Adjustment Fee
Other Fee
Overview
Optional Surcharge
Manual Surcharge
Offline Surcharge
Overview
More »
Tags
Overview
Add and Edit
Use and Assign
Search and Filter
Tag Groups
Tag Automations
Common Issues & Questions
Language Tags
More »
Taxes
Overview
Taxes Video
Collecting Tax Information
Configuring Taxes
Team Access
Overview
Portal User Access
Portal Access Video
Branded Portal
Staff Member Access
Team Notifications
Branded Portal Setup
Portal Experience
More »
Technical Stuff
Domain Names
Public IP Addresses
Subdomain Landing Pages
Theming
Overview
Creating & Using Themes
Travel Insurance
Overview
Travel Insurance Issues & Questions
Travel Insurance Video
Channel Management
Channel Management
Overview
Change Property Mappings
Identifier Mapping
Include Surcharges in the Rent Display
Local Laws and Regulations
Unlink Bookings from Channel Integrations
Per-Channel Rate Adjustments
Property Field Differences
Property Field Quirks
Rate & Fee Differences
Technical & Functional Differences
Unlink Channel Calendar
More »
Calendar Import/Export
Overview
iCal Import/Export Video
Custom iCal Links
Common Issues & Questions
Airbnb guide
Booking.com guide
Vrbo guide
ECBYO guide
FloridaRentals.com guide
HomeEscape guide
ALAVHR guide
Houfy guide
More »
Channel Bridge
Overview
Bringing In Bookings From Channels
When it's needed, by channel
Common Issues & Questions
Channel Integrations
Overview
Airbnb Overview
Airbnb Setup & Connecting
Airbnb Channel Integration Video
Create New Airbnb Account
Airbnb Common Issues & Questions
Airbnb Discounts
Airbnb inquiries, Special Offers, Request to Book, Pre-Approvals
Airbnb Surcharges
Airbnb Review Tags
Airbnb Taxes
Airbnb Transaction Sync
Bulk Recalculate Charges Tool
Airbnb Photos, Rooms & Amenities
Airbnb Cohosting
Avanti Florida Villas
Book Direct Forgotten Coast Setup & Connecting
Booking.com Overview
Booking.com Setup & Connecting
Booking.com Listing Sync (Private Beta)
Booking.com Common Issues & Questions
Booking.com Property Verification and Payments
Booking.com Rates and Fees
Booking.com Reviews
Setup & Connecting Crewdogs
ECBYO Setup & Connecting
Find Rentals Setup & Connecting
FLARBO Setup & Connecting
FloridaRentals.com Setup & Connecting
getawayGoGo Setup & Connecting
getawayGoGo Common Issues & Questions
Glamping Hub Setup & Connecting
Golightly Setup & Connecting
Google Vacation Rentals Overview
Google Vacation Rentals Setup & Connecting
Google Vacation Rentals Common Issues & Questions
Price Accuracy
Got2Go Setup & Connecting
GuestSmiles Setup & Connecting
HomeToGo Setup & Connecting
HomeToGo Common Issues & Questions
Hopper Homes Setup & Connecting
Houfy Setup & Connecting
Houfy Common Issues & Questions
Lake.com Setup & Connecting
LocalOTA
Monthly Rentals by Owner & American Snowbird Setup & Connecting
Nofie Setup & Connecting
Rentalz Setup & Connecting
Savvy Setup & Connecting
Stay
Vrbo Overview
Vrbo Setup & Connecting
Vrbo Channel Integration Video
Vrbo Common Issues & Questions
Vrbo Discounts
Vrbo Channel Integrated vs Vrbo Non-channel Integrated
Vrbo Channel Integration Auto-populated Expedia URLs
Vrbo Pay-Per-Booking (PPB) Commission File Imports
Whimstay Setup & Connecting
More »
Listing Site Integration
Overview
Regional Listing Sites
Inquiry Import
Inquiry parsing for emails using body text
Inquiry parsing for emails using custom SMTP headers
Listing Content Import
Listing Content - Importing from Airbnb
Listing Content - Importing from Vrbo
Custom Sources
More »
Integrations
Overview
Accounting
Accountable
Avalara
Clearing
Owner Center
QuickBooks by Intuit
Topkey
VRPlatform
More »
AI
AIPEX
Besty AI
Conduit
Cortado AI
GuestLabs
HostBuddy AI
Hostvana
More »
Automation
BeHome247
Cibo
Zapier
Business Intelligence
AutoRank
Bookings Cloud
Key Data
MovingLake
Quibble
Rentamira
TechTape
More »
Devices
Alertify
Hello Guest Screen
LG Pro:Centric Stay
MasterMind · Tech
Minut
Ok2Charge
StayFi
WelcomeScreen
WYND
More »
Door Locks
Overview
Technical and Functional Differences
Common Issues & Questions
Schlage
igloohome
Hubitat
Brivo
CodeBox
eRentalLock
i-checkin
Jervis Systems
Kaba/Oracode
Lynx
Manual Locks
PointCentral
RemoteLock
More »
Dynamic Pricing
Overview
Beyond
DPGO
PriceLabs
Rankbreeze
Rategenie
Rented
Revy
Wheelhouse
More »
Guest Communication
Overview
Absolutely
Akia
Authenticate
BetterSTR
ChargeAutomation
Check-in Scan
Chekin
DACK
Duve
Enso Connect
Extenteam
Folio
Guest Ranger
Happy Guest
Hostkit
Linkbase
Noshable
Orana Stay
PetScreening
Porter
RedCarpet Host
RueBaRue
SuiteOp
The Host Co
Touch Stay
Trustd.ai
Welcome Compass
XenGuide
Yada
YourWelcome
More »
Housekeeping Services
Overview
Breezeway
Clyn
EZcare
Keepers
Operto Teams
ResortCleaning
TIDY
Turno
More »
Insurance
RentalGuardian [native]
InsuraGuest
Safely
Tint
Truvi (formerly Superhog)
QuickBooks
Overview
Setup & Connecting
How Syncing Works
Settings & Mappings
Deposits
Common Issues & Questions
Batch Update Bookings & Payments
Owner Payouts
Booking Fee Expense Categories
Reconciling Payments and Deposits Without Fees
Product or Service Item Mapping
More »
Websites
Boostly
CraftedStays
InterCoastal Net Designs (ICND)
Knokx
Magnetic Strategy
Name.com
RealTech
Webready
More »
Other
CookinGenie
Direct Booking Tools
HiChee
Inhaven
Reva
Right to Rent Collaborative
Stays Group
Xplorie
More »
Messaging
Overview
Common Issues & Questions
Messaging Best Practices
Communication History
Unified Inbox
Email Messaging
Overview
Email Blasts
Proxy Email Addresses
Third Party Communication Options
Email Templates and Triggers
Channel Messaging
Overview
Channel Messaging With Guests
Channel Message Limitations
Airbnb Messaging
Booking.com Messaging
Vrbo Messaging
SMS Messaging
SMS Overview
Setup & Configuration
Messaging Preferences
SMS Common Issues & Questions
SMS Pricing & Calculator
Clean SMS Message Templates
System Messages
Overview
Suspend Guest System Messages
Templates
Overview
Channel Templates
Email Templates
SMS Templates
Guest Templates
Template and Trigger Library
Overview
Inquiry Reply for Rule Violation
Inquiry Reply for Unavailable Dates
Inquiry Reply for Missing Information
Inquiry Reply for Bookable Quote
Quote Follow-up to Guest Who Started a Book Now on Your Personal Website
Request Guest Sign Renter Agreement
Thank Your Guest for Booking
Send Your Guest Who Booked on Your Website an Invoice or Receipt
Scheduled Quote Follow-up to Guest Who Started a Book Now on Your Personal Website
Later Follow-up to Guest Who Started a Book Now on Your Personal Website
Scheduled Preempted Quote Notification to Guest Who Started a Book Now on Your Personal Website
Reminder to Yourself That Renter Agreement Has Not Been Signed
Remind Channel Guest With Contact Info to Sign Renter Agreement
Remind Channel Guest for Contact Info and Sign Renter Agreement
Offer Travel Insurance to Channel Guest Without Contact Info
Offer Travel Insurance to Channel Guest With Contact Info
Offer Travel Insurance to Guest Who Booked on Your Website
Offer Discounted Gap Night to Channel Guest Without Contact Info
Offer Discounted Gap Night to Channel Guest With Contact Info
Offer Discounted Gap Night to Guest Who Booked on Your Website
Send Deeply Discounted Gap Night Offer to Channel Guest Without Contact Info
Send Deeply Discounted Gap Night Offer to Channel Guest With Contact Info
Send Deeply Discounted Gap Night Offer to Guest Who Booked on Your Website
Send Arrival Information to Channel Guest Without Contact Info
Send Arrival Information to Guest
Send Guest Arrival Information to Guest Who Booked on Your Website
Send Morning of Arrival Information to Channel Guest Without Contact Info
Send Morning of Arrival Information to Channel Guest With Contact Info
Send Guest Morning of Arrival Information to Guest Who Booked on Your Website
Send Guest Morning After Arrival Message to Ensure Everything is Alright
Remind Your Channel Guest Without Contact Info About Day of Week Task
Remind Your Channel Guest With Contact Info About Day of Week Task
Notify All Current Guests About an Urgent Situation
Remind Guest Who Booked Through Your Website About Day of Week Task
Send Departure Information to Guests
Send Morning of Departure Info to Channel Guest Without Contact Info
Send Morning of Departure Info to Channel Guest With Contact Info
Send Morning of Departure Information to Guest Who Booked on Your Website
Send After Departure Thank You to Channel Guest Without Contact Information
Send After Departure Thank You to Channel Guest With Contact Information
Send After Departure Thank You to Guest Who Booked on Your Website
Send Your Departed Guest a Discount Code to Return
Send Thank you to your Guest for the 5-star Review Template and Trigger
Send Booking Cancellation Notice to Channel Guest Without Contact Info
Send Booking Cancellation Notice to Channel Guest With Contact Info
Send Booking Cancellation Notice to Guest Who Booked on Your Website
Notify Cleaning Staff of New Booking
Notify Cleaning Staff of Cancellation
Notify Cleaning Staff of Special Prep for Upcoming Booking
Remind Cleaning Staff About an Early Check-in and/or to Document the State of the Property
Remind Cleaning Staff About a Day of Week Task
Remind Cleaning Staff About the Next Cleaning Date
Remind Cleaning Staff About Guest Departure/Scheduled Cleaning and Document the State of the Property
Send Guest Review Feedback to Cleaners
Notify Owner of New Booking
Notify Owner of Cancellation
Notify Owner of Special Prep for Upcoming Booking
More »
Triggers
Overview
Setup & Configuration
Common Issues & Questions
Suppressed Email Addresses
Overview
Blocked Email Domains
Verified Email Domains
Overview
Email From/Reply-To and Verified Sender
Namecheap
GoDaddy
Wix
OwnerRez APIs
API for Apps
Overview
Authentication
Sandbox Messaging
OAuth Apps
Rate Limiting
Webhooks
Creating Quotes and Bookings
More »
API for Channel Integration
Overview
Setup & Configuration
Enumerations
Lodging Rate Fees, Discounts, & Taxes
MOR Channel How Payments Work
Booking Cancellations
Example - Advertiser Index
Example - Advertiser Booking Index
Example - Advertiser Review Index
Example - Availability
Example - Availability Index
Example - Booking Creation
Example - Booking Modification
Example - Booking Details
Example - Query Booking Updates
Example - Contact Index
Example - Fast Availability
Example - Listing
Example - Listing Index
Example - Lodging Configuration
Example - Lodging Configuration Index
Example - Lodging Rate
Example - Lodging Rate Index
Example - Quote
Example - Review
Example - Review Index
More »
Payment Processing
Payment Processing
Overview
Overview Video
Credit Cards
Checks Overview
Checks Video
PayPal
Custom Payment Video
Custom Payment Options
3-D Secure 2.0 (3DS2)
Common Issues & Questions
Merchant of Record
How to Handle Chargebacks
PayPal versus Credit Card Processing
PayPal Statement Name
Why No Square, Venmo, or Zelle Support
More »
Processors & Gateways
Overview
Recommended
Changing
Alternate Names
Authorize.net
ClearView
Converge
Lynnbrook Group
Lynnbrook Classic
Payeezy
PayPal
Plug'n Pay
Powertranz
Stretchbill
Stripe
USA ePay
Vacation Rent Payment (VRP)
Worldline (Bambora)
More »
Property Management
PMv2
Overview
Setup & Configuration
Common Issues & Questions
PMv2 Upgrade
Overview
Setup & Configuration
Commission on Fee Expenses
Common Expense Commission Configurations
Setup & Configuration
Built-in Columns
Custom Formula Columns
Overview
Setup & Configuration
Legacy Bookings on Owner Statements
Extra Bookings
Missing Bookings
Statement Taxes
Owner Payouts
Direct Owner Payments
Overview
Overview
Setup & Configuration
Cohosting vs. Property Management
More »
PMv1 (Legacy)
Overview (Legacy)
Setup & Configuration (Legacy)
Common Issues & Questions (Legacy)
Expenses Overview (Legacy)
Overview (Legacy)
Extra Bookings (Legacy)
Missing Bookings (Legacy)
Direct Owner Payments (Legacy)
Overview (Legacy)
More »
Reports
Overview
Common Issues & Questions
Reports (non-exhaustive)
Date Range
Available Nights Report
Empty Units Report
Payments Summary Report
Bookings Detail Report
Email List Report
Line Item Pivot Report
Taxes Detail Report
Listing Site Fees Report
Credit Card Processing History
Insurance Detail Report
More »
Rezzy AI
Overview
Setup & Configure
Common Issues & Questions
Guest Communication
Rezzy AI Responses
Guest Experience
Search Result Summaries
Tasks
More »
Directives
Setup & Configure
FAQs
Setup & Configure
Websites
Hosted Websites
Overview
Add Video to Your Photos Video
Add Video to Your Website
Add a Virtual Tour to Your Website
HTML Widgets
Adding a Blog
How to Add Custom Code
Common Issues and Questions
Hosted Website Customizations using CSS Magic
Customizations for Footers
Customizations for Headers
Customizations Headers & Menus
Create a Custom Page
Create a Video Page
Copy Your Existing Hosted Website
Social Share Image
Home Page
Hosted Website Video
Anchors and Links
Listing Site Tracking
Multiple area searches
Multi-Property Hosted Website Dynamic Photo Layout Option
Hosted Website SEO Optimization
Prominent Amenities
Rates Display
Redirect Back to Your Website After Booking
ADA and Hosted Website Accessibility
Single to Multiple Property Website
Going Live With Custom Domain Name
Setting DNS for GoDaddy
Setting DNS for NameCheap
Setting DNS for Squarespace Domains
Tags
Transitioning from my old site
More »
Integrated Websites
Overview
Property Sharing
Setup & Configuration
Widgets
Overview
Setting up widgets for inquiries, bookings, availability, rates and reviews
Adding Widgets to Weebly
Adding Widgets to Wix
Adding Widgets to WordPress
Adding Widgets to WordPress Video
Cross-Domain Analytics
CSS Magic for Widgets
Common Issues & Questions
Fix 403 Error by Whitelisting in WordFence
Prepopulating Widget Fields
Website Widgets Video
Widget Settings
Adding Widgets to SquareSpace
More »
WordPress Plugin
Overview
Common Issues and Questions
Setup & Connecting
Shortcodes
WordPress Designers
WordPress Plugin Video
Updates & Archives
Changelog
Update December 3, 2025
Update November 26, 2025
Update November 19, 2025
Update November 12, 2025
Update November 5, 2025
Update October 28, 2025
Update October 22, 2025
Update October 15, 2025
Update October 6, 2025
Update October 1, 2025
Update September 24, 2025
Update September 17, 2025
Update September 10, 2025
Update September 3, 2025
Update August 27, 2025
Update August 20, 2025
Update August 13, 2025
Update August 6, 2025
Update July 30, 2025
Update July 23, 2025
Update July 16, 2025
Update July 9, 2025
Update July 2, 2025
Update June 25, 2025
Update June 18, 2025
Update June 11, 2025
Update June 4, 2025
Update May 28, 2025
Update May 21, 2025
Update May 14, 2025
Update May 7, 2025
Update April 30, 2025
Update April 23, 2025
Update April 16, 2025
Update April 9, 2025
Update April 2, 2025
Update March 26, 2025
Update March 19, 2025
Update March 12, 2025
Update March 5, 2025
Update February 26, 2025
Update February 19, 2025
Update February 12, 2025
Update February 5, 2025
Update January 29, 2025
Update January 22, 2025
Update January 15, 2025
Update January 8, 2025
Update December 18, 2024
Update December 4, 2024
Update November 20, 2024
Update November 13, 2024
Update November 6, 2024
Update October 30, 2024
Update October 23, 2024
Update October 9, 2024
Update October 2, 2024
Update September 25, 2024
Update September 18, 2024
Update September 11, 2024
Update September 4, 2024
Update August 28, 2024
Update August 21, 2024
Update August 14, 2024
Update August 7, 2024
Update July 31, 2024
Update July 24, 2024
Update July 17, 2024
Update July 10, 2024
Update July 3, 2024
Update June 26, 2024
Update June 19, 2024
Update June 12, 2024
Update June 5, 2024
Update May 29, 2024
Update May 22, 2024
Update May 15, 2024
Update May 8, 2024
Update May 1, 2024
Update April 24, 2024
Update April 17, 2024
Update April 10, 2024
Update April 3, 2024
Update March 27, 2024
Update March 20, 2024
Update March 13, 2024
Update March 6, 2024
Update February 28, 2024
Update February 21, 2024
Update February 14, 2024
Update February 7, 2024
Update January 31, 2024
Update January 24, 2024
Update January 17, 2024
Update January 10, 2024
Update January 3, 2024
Update December 20, 2023
Update December 6, 2023
Update November 29, 2023
Update November 22, 2023
Update November 15, 2023
Update November 8, 2023
Update November 1, 2023
Update October 25, 2023
Update October 18, 2023
Update October 11, 2023
Update October 4, 2023
Update September 20, 2023
Update September 13, 2023
Update September 6, 2023
Update August 30, 2023
Update August 23, 2023
Update August 16, 2023
Update August 9, 2023
Update August 2, 2023
Update July 26, 2023
Update July 19, 2023
Update July 12, 2023
Update June 28, 2023
Update June 21, 2023
Update June 14, 2023
Update June 7, 2023
Update May 24, 2023
Update May 17, 2023
Update May 10, 2023
Update May 3, 2023
Update April 26, 2023
Update April 19, 2023
Update April 12, 2023
Update March 30, 2023
Update March 22, 2023
Update March 15, 2023
Update March 8, 2023
Update March 1, 2023
Update February 22, 2023
Update February 15, 2023
Update February 10, 2023
Update February 3, 2023
Update January 27, 2023
Update January 12, 2023
Update January 4, 2023
Update December 23, 2022
Update December 16, 2022
Update December 15, 2022
Update December 8, 2022
Update November 29, 2022
Update November 23, 2022
Update November 21, 2022
Update November 11, 2022
Update November 1, 2022
Update October 21, 2022
Update October 14, 2022
Update October 9, 2022
Update October 4, 2022
Update September 30, 2022
Update September 26, 2022
Update September 23, 2022
Update September 15, 2022
Update September 12, 2022
Update September 6, 2022
Update August 25, 2022
Update August 12, 2022
Update August 5, 2022
Update July 29, 2022
Update July 12, 2022
Update July 1, 2022
Update June 21, 2022
Update May 24, 2022
Update May 17, 2022
Update April 26, 2022
Update April 18, 2022
Update April 11, 2022
Update April 4, 2022
Update March 21, 2022
Update March 8, 2022
Update February 21, 2022
Update February 14, 2022
Update January 31, 2022
Update January 17, 2022
Update December 23, 2021
Update December 21, 2021
Update December 13, 2021
Update November 15, 2021
Update November 8, 2021
Update November 1, 2021
Update October 18, 2021
Update October 11, 2021
Update September 27, 2021
Update September 20, 2021
Update September 13, 2021
Update September 6, 2021
Update August 30, 2021
Update August 23, 2021
Update August 16, 2021
Update August 9, 2021
Update August 2, 2021
Update July 26, 2021
Update July 19, 2021
Update July 12, 2021
Update July 5, 2021
Update June 28, 2021
Update June 14, 2021
Update June 1, 2021
Update May 24, 2021
Update May 10, 2021
Update May 3, 2021
Update April 17, 2021
Update April 12, 2021
Update April 5, 2021
Update March 29, 2021
Update March 22, 2021
Update March 1, 2021
Update February 22, 2021
Update February 2, 2021
Update February 1, 2021
Update January 25, 2021
Update January 11, 2021
Update December 21, 2020
Update December 7, 2020
Update November 30, 2020
Update November 23, 2020
Update November 9, 2020
Update November 2, 2020
Update October 26, 2020
Update October 19, 2020
Update October 13, 2020
Update September 28, 2020
Update September 21, 2020
Update September 7, 2020
Update August 31, 2020
Update August 24, 2020
Update August 10, 2020
Update August 3, 2020
Update July 27, 2020
Update July 20, 2020
Update July 13, 2020
Update July 6, 2020
Update June 29, 2020
Update June 22, 2020
Update June 8, 2020
Update June 1, 2020
Update May 18, 2020
Update May 11, 2020
Update April 27, 2020
Update April 13, 2020
Update March 30, 2020
Update March 23, 2020
Update March 16, 2020
Update March 3, 2020
Update Feb 24, 2020
Update Feb 17, 2020
Update Feb 10, 2020
Update Feb 3, 2020
Update Jan 20, 2020
Update Jan 13, 2020
Update Dec 30, 2019
Update Dec 16, 2019
Update Dec 9, 2019
Update Dec 2, 2019
More »
Email Blast Archive
Nov 29, 2025 - New Reason to List on Vrbo: Strike-Through Pricing & Promo Badges 🛒🏷️
Nov 29, 2025 - Now Available: Vrbo Strike-Through Pricing, Promotional Badging, and OneKey/Mobile Discounts ✨
Nov 29, 2025 - Upgrade Your Vrbo Connection for Strike-Through Pricing & Promo Badges ⚡
Nov 21, 2025 - Urgent: Incorrect Tax Expenses created on some of your bookings
Nov 17, 2025 - Upcoming PM update for booking expenses (the "Booking Net" upgrade)
Oct 27, 2025 - Airbnb New Single Fee Structure Now Live
Oct 20, 2025 - Get Ready for the New PayPal with Venmo & Pay Later
Oct 20, 2025 - Webinar With Lynnbrook This Week!
Oct 17, 2025 - Damage Protection now available for 10+ bedroom and mutually blocked properties
Oct 17, 2025 - Damage Protection now available for 10+ bedroom properties
Oct 17, 2025 - Historical bookings may re-appear on new PM statements. Here's why…
Oct 17, 2025 - Upcoming PM data migration for your historical bookings
Oct 01, 2025 - VRMA International Is Two Weeks Away, and OwnerRez Will Be There!
Sept 25, 2025 - Webinar With PetScreening Next Week!
Sept 24, 2025 - SMS Messaging Update: Sending Outside the U.S. and Canada
Sept 20, 2025 - We’ve Reverted the Recent Change to Your ‘Children’ Setting
Sept 19, 2025 - We’ve Updated Your Listings to Include Children
Sept 18, 2025 - VRMA International Is One Month Away, and OwnerRez Will Be There!
Sept 12, 2025 - Webinar With Jervis Systems Next Week!
Sept 11, 2025 - FAVR Xtravaganza Is Next Week, and We’ll Be There
Aug 28, 2025 - Airbnb Service Fee Changes for API Hosts
July 21, 2025 - Thanks so much for your interest in joining the Rezzy AI 🐉 private beta!
July 16, 2025 - Thanks so much for your interest in joining the Rezzy AI 🐉 private beta!
July 7, 2025 - Action Needed: Update Your Plug’n Pay Settings for Continued Compatibility
July 3, 2025 - Webinar With Boostly Next Week – July Correction
July 3, 2025 - Webinar With Boostly Next Week!
July 2, 2025 - Duplicate VAT Fee on Some Airbnb Bookings
July 1, 2025 - Cancellation Policy Grace Period Behavior Update
Jun 24, 2025 - No Refund Cancellation Policies Could Be Costing You Bookings
Jun 24, 2025 - Small Policy Tweak = Big Booking Boost on Vrbo
Jun 24, 2025 - Strict Cancellation Policies Could Be Costing You Bookings
Jun 24, 2025 - Your Cancellation Policy May Be Misconfigured on Vrbo
Jun 24, 2025 - Your Vrbo Cancellation Policy May Be Blocking Bookings
Jun 4, 2025 - Airbnb Transaction Sync Automatically Enabled on July 1st
May 23, 2025 - Memorial Day Sale: Save Big on OwnerRez – Limited Time!
May 15, 2025 - Action Required: Update Your Bambora Integration by June 1st
Apr. 23, 2025 - Recent Change to “Apply Season By” Setting in OwnerRez Pricing Preferences
Apr. 23, 2025 - Airbnb Policy Changes Regarding Rental Agreements and Guest Communications
Apr. 16, 2025 - Action Required: Update Your Bambora Integration by June 1st!
Apr. 8, 2025 - Webinar With AIPEX This Week!
Mar. 19, 2025 - Deprecated Payment Processors
Jan. 22, 2025 - Webinar With StayFi Next Week!
Jan. 15, 2025 - Webinar With HostBuddy AI Next Week!
Jan. 10, 2025 - Airbnb Bookings With Missing Per Night Guest Fees
Jan. 10, 2025 - Configuring Per Guest Per Stay Fees on Airbnb
Jan. 9, 2025 - Airbnb Bookings With Missing Per Night Guest Fees
Jan. 9, 2025 - OwnerRez 2024 Year in Review
Jan. 6, 2025 - Change to SpotRates Endpoint in V2 API
Dec. 27, 2024 - New Airbnb Cancellation Policy Changes
Dec. 20, 2024 - Update on Booking.com iCal Feeds in OwnerRez
Dec. 18, 2024 - OwnerRez Quote and Inquiry Webhooks Now Available
Nov. 20, 2024 - OwnerRez setting will increase Airbnb bookings!
Nov. 18, 2024 - OwnerRez setting will increase Vrbo bookings!
Nov. 7, 2024 - Review your Vrbo API connection
Oct 31, 2024 - Damage Protection Changes for 10+ Bed Properties
Oct 7, 2024 - VRMA One Week Out
Sep 13, 2024 - VRMA One Month Out
Sep 9, 2024 - Redesigned Login, Google
Sep 5, 2024 - Children Allowed Rule
More »
