Our Channel Management feature is extremely powerful and can greatly simplify your channel advertising. Learn how it works by reading our Channel Management overview article. The most powerful part of our Channel Management is the Channel Integrations we have with certain channel partners like Airbnb.
Airbnb allows surcharges or fees passed to them, which can be listed separately or included in your nightly rate. If a surcharge or fee doesn't fit defined categories, it may not appear in the nightly rate.
OwnerRez Standard Surcharge Types are pre-configured fees (including guest fees, pet fees, cleaning fees, linen fees, and more) applied to all direct bookings, and synced to your channel integration, including Airbnb. Remember that the more complicated your surcharge or fee, the less likely it is to be applied correctly to your Airbnb listing.
This article guides you on configuring surcharges or fees for the Airbnb Channel Integration. Ensure you set up surcharges before connecting your property to Airbnb through the channel integration.
- Surcharge Displays
- Configuration
- Specific Fees
- Other Fees (Management, Resort, & Community / Property Association)
- Offline
- Restrictions
Surcharge Displays
Consider displaying your Airbnb surcharges as part of the rent display. Follow the instructions in the Include Surcharges in the Rent Display support article.
When an Airbnb guest views a quote, Airbnb will incorporate all of the following fees and display them in the nightly rate -- they do not show in an itemized breakdown. The total stay price now includes all fees (e.g., Cleaning fee, Additional guest fee, etc.) before taxes. Guests will see their total stay price, which includes all fees, with the Airbnb service fee and taxes displayed separately on the checkout page. So the rates displayed to the guest show the total of the following from OwnerRez:
- Nightly rate
- Channel rate adjuster
- Per night surcharges
- Matching per stay surcharges divided by the number of nights, and added to the nightly rate
Airbnb displays your surcharges and fees to guests as follows:
| Fee name | Guest display (where each fee is included) |
|---|---|
| Additional Guest fee | Nightly price |
| Cleaning fee | Nightly price |
| Community/Property Association | Nightly price |
| Linen fee | Nightly price |
| Management fee | Nightly price |
| Pet fee | Nightly price |
| Resort fee | Nightly price |
Configuration
Remember that OwnerRez's Standard Surcharges are pre-configured fees (including guest fees, pet fees, cleaning fees, linen fees, and more) applied to all direct bookings, and also synced to Airbnb
Due to Airbnb's surcharge limitations, creating and configuring a surcharge or fee that only applies to your Airbnb listing while having other surcharges that apply to direct bookings or other listing channels is sometimes easier.
To create a surcharge fee that is specific to Airbnb, navigate to Settings > Pricing > Surcharges > + Create Surcharge > Conditions > + Add Condition > Applicability > Listing Site > is > One Of > Airbnb.
Specific Fees
Additional Guest Fees
For more information, see our Additional Guest Fee support article.
Although visible in OwnerRez, Cleaning Fee surcharges are added directly to the nightly rate pushed and are not listed separately in the Airbnb quote shown to the guest as outlined above.
Cleaning Fees
For more information, see our Cleaning Fee support article.
Although visible in OwnerRez, Cleaning Fee surcharges are added directly to the nightly rate pushed and are not listed separately in the Airbnb quote shown to the guest as outlined above.
Linen Fees
For more information, see our Linen Fee support article.
Although visible in OwnerRez, Linen Fee surcharges are added directly to the nightly rate pushed and are not listed separately in the Airbnb quote shown to the guest as outlined above.
Pet fees
For more information, see our Pet Fee support article.
Although visible in OwnerRez, the pet surcharges or fees are added directly to the nightly rate pushed and are not listed separately in the Airbnb quote shown to the guest as outlined above.
Rate Adjustment
You can increase or decrease the rates on your Airbnb listing in a couple of ways.
- Follow the instructions in the support article on Per-Channel Rate Adjustments.
- Follow the instructions in the Rate Adjustment Fee support article and add the Condition of Listing Site is > One Of > Airbnb.
Other Fees (Management, Resort, & Community / Property Association)
For complete information, see our Other Fee support article.
Although visible in OwnerRez, the Management, Resort, and Community / Property Association Fee surcharges are added directly to the nightly rate pushed and are not listed separately in the Airbnb quote shown to the guest as outlined above.
Offline
For complete information, see our Offline Surcharges and Payments support article.
Restrictions
The following restrictions apply to ALL Airbnb surcharges.
- Conditions that include Seasons may result in unexpected results and are not recommended.
- Conditions that include Date Ranges may result in unexpected results and are not recommended.
- Only one Airbnb per guest surcharge (e.g., management, resort, or community/property association) is permitted.
- Only one Airbnb surcharge is permitted for each category (e.g., cleaning, resort, management, community/property association, linen, pet), regardless of whether it is offline. Only one will be selected if the user configures multiple surcharges within each category.
- Credit card surcharges configured to be placed below tax line items will not be honored by Airbnb and will instead be placed above the tax line items. For more information, see the Tax applicability section of the Charging a Credit Card Processing Fee support article.
- Conditions that include Minimum Night restrictions are not allowed unless it is a Cleaning fee category.
- Airbnb also only supports integer percentages, so any surcharge will be rounded up to the closest percent.