Rate & Fee Differences

Each OwnerRez Channel Integration accepts different rates and fees. Every channel supports nightly rates, but Airbnb and Vrbo also support Standard Discounts and Surcharges.

• Difference Table
• Targeting Surcharges & Discounts by Channel
• Vrbo
  • Caveats
• Airbnb
• Booking.com

Difference Table

See the table below for a list of rates/fees that we can push to each channel integration. Note the info bubbles on some channels -- some things we can't push but can be configured on the channel side. Refer to the table below for more information about each function.

Targeting Surcharges & Discounts by Channel

You can target surcharges and discounts to specific listing channels by using the Conditions > Listing Site section.

Vrbo

Nightly Rates:

We send the rate you have configured in OwnerRez for each night, combined with any Standard Discount or Surcharge.

Discounts: All Standard Discounts are supported.

Length of Stay Discounts: LOS discounts (exactly 7-night and/or 28-night discounts only) will be "merchandised," where the discount is highlighted to the guest. Your property will be included in the Weekly stay and Monthly stay filters on the Vrbo property search, as applicable.

Surcharges: All Standard Surcharges are supported.

Taxes: All taxes you configure in OwnerRez (that are applicable to the Vrbo channel) will apply. You are responsible for remitting them.

For the purposes of surcharge taxability, you can only have one taxability setting per category of surcharge. For example, you can have a taxable guest fee and a non-taxable cleaning fee. But you cannot have a taxable cleaning fee and also a non-taxable cleaning fee.

Caveats

• Supplemental Discounts and Surcharges may or may not be supported by Vrbo.
• Vrbo does not support any Advanced Discounts or Surcharges.

You should review your Vrbo listing to ensure your configured discounts and surcharges are applied correctly.

Supported Conditions & Multipliers: 

• Vrbo supports up to 15 different surcharges of each type, including per-night or per-stay fees.
• NOTE: Vrbo only gives the guest a "I have a pet checkbox" so it'll come across as 0 or 1 pet. If they have more than one pet and you charge per pet, include this in your house rules and adjust the charges after booking accordingly. 
• Vrbo does not support applying "Percent of subtotal" fees to taxes. It will only apply to the rent and other surcharges, regardless of the "Place this below tax line items" setting.
• The surcharge fee type displayed on Vrbo is controlled by the Surcharge Category and Description fields in OwnerRez.

The following multipliers and booking conditions are supported for Vrbo surcharges.

• Standard Condition: Property, Season, Listing Site
• Multiplier: Guests, Adults, Children. It only supports multiplying by 1 for every item (not every 2, etc.). Discounts don't support multipliers.
• Arrival Days From Now
• Number Of Nights
• Guests, Adults, Children: You can use any of these conditions, but only one of them
• Pets. Pet multipliers and booking criteria will not apply to percentage-based surcharges or surcharges with the Refundable Damage Deposit category.
• Booked Date
• Arrival Date
• Departure Date (not recommended as it is treated as stay conditions, see below)
• Booked Month of the Year
• Arrival Month of the Year
• Departure Month of the Year (Not recommended as it is treated as stay conditions, see below)

Quirks

• Not Equal To conditions are not supported
• Percentage discounts will only target rent, not other surcharges/discounts, regardless of the percent of rent or percent of subtotal setting in OwnerRez -- Vrbo only supports percent of rent discounts
• Percentage multipliers are not supported
• Month of Year conditions can wrap around the year-end. If you want to target October to February, you could do:
  

  Arrival Month of the Year >= 10
  Arrival Month of the Year <= 2

• Combining Arrival Date and Departure Date conditions may work. However, adding additional conditions in an attempt to create a range of arrival and departure dates to this combination may be interpreted differently by Vrbo, resulting in unpredictable results. Note that this may mean the surcharge/discount works differently in Vrbo than elsewhere.

• Multiple conditions can work together (i.e., you could have Arrival Days From Now and Number Of Guests). For example, you could do these together:
  

  Arrival Days From Now >= 5
  Arrival Days From Now < 8

  
  But not:
  

  Arrival Days From Now = 5
  Arrival Days From Now = 6

  
  Because the combination of conditions will never apply.
• Vrbo evaluates based on ANY date conditions matching, not ALL, as OwnerRez does. We recommend using a single date range field, like Arrival Date >= 1/1/2022 and Arrival Date <= 12/31/2022, then it will match if either of those conditions matches rather than requiring both to match.
• Percent of Subtotal type surcharges only support the number of nights and stay dates conditions. They don't support nights booked in advance, booked date, arrival/departure dates, or number of guests.
• Surcharges or discounts that exist with "Contains a Holiday" booking field conditions and result in greater than fifty holiday date ranges will not all be recognized. Vrbo only supports the first 50 date ranges.
• Arrival/Departure Day of the Week is not supported.

Airbnb

Airbnb supports nightly rates and some specific surcharges and discounts.

Nightly Rates:

We send the rate you have configured in OwnerRez for each night, combined with any Standard Discount or Surcharge.

Discounts: 

For complete discount information, see the Airbnb Discounts support article.

Surcharges: 

For complete surcharge information, see the Airbnb Surcharges, and Offline Surcharges and Payments support articles.

Taxes: 

For complete information, see our Airbnb Taxes support article.

Booking.com

Booking.com supports updating nightly rates and a per-guest fee via channel integrations. Any other fee, discount, or tax must be configured on Booking.com, and then it will be reflected in OwnerRez as part of a booking.

Nightly Rates: We will send the rate you have configured in OwnerRez for each night, combined with any rate adjuster from the channel settings, and also combined with any per-night surcharge or discount that applies to that single night. Booking.com doesn't support rich surcharge/discount conditions so instead we roll as much as possible into the nightly rates and push updates every 24 hours to keep them up to date as date conditions are adjusted.

Discounts: No per-stay discounts are supported. Any other discounts, such as Last Minute discounts, must be offered as a per-night or per-stay percentage, with conditions that allow them to be applied on a per-night basis. If they meet these requirements, the discount will be applied as a nightly rate adjustment.

Surcharges: Only a per-guest fee is supported. All other fees must be configured on the Booking.com side. When configuring a taxable fee in Booking.com, ensure it is set as taxable on Booking.com so that they will send the correct tax to OwnerRez. If you don't see an option for taxability, contact Booking.com support, and they'll be able to make the change for you.

Taxes: Taxes must be configured on the Booking.com side. Booking.com passes back a total tax amount to OwnerRez, and we will split that total among the taxes you have configured in OwnerRez. Since Booking.com doesn't have a charge type of "Tax", we look for charges sent from Booking.com with the word "tax" or "VAT" in the description to find the tax total.

Unsupported Conditions

• Arrival/departure date conditions are used to form an applicable range for dates of stay, but won't exclude bookings lapping over the beginning or end.
• Booked
• Maximum nights conditions are not supported
• Guests/Adults are supported only for the Guest fee
• Guests/Adults/Pets are not supported for any other surcharges or discounts