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Getting Started

Core Concepts

Channel Management

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OwnerRez APIs

Payment Processing

Testing

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Change Log

Check-in & Check-out

Configuring your check-in and check-out times is an important and required step in setting up your OwnerRez property. If check-in and check-out times are not specifically set, the default times are a 4 PM check-in time and an 11 AM check-out time.

Airbnb guests have the option to request early check-in or late check-out times. Therefore, it's wise for OwnerRez users to review their bookings regularly in OR to be aware of these requests.

Change Check-in and Check-out Times

Users can change their property's check-in, including a check-in window and check-out times, by navigating to their specific Property < Rules < Change < Defaults < Check-in and Check-out.

Property < Rules < Change < Defaults < Check-in and Check-out

Check-in Window

While not usually a problem with smart locks, coordinating guest check-ins with keyed locks can be challenging if guests arrive after business hours to pick up their rental keys in person. It is important to inform guests about the specific business hours during which they can collect keys for their vacation rental.

OwnerRez users who are Airbnb API-connected may have noticed the availability for guests to request a check-in window on Airbnb's platform.

Users can set their check-in window times while setting their regular check-in and check-out times and selecting the Latest check-in time.

Property < Rules < Change < Defaults < Check-in < Latest Check-in Time

Early Check-in or Late Check-out Times

It's important to note that Airbnb guests have the option to request early check-in or late check-out times. Therefore, it's wise for hosts to review their bookings regularly to be aware of these requests.

Individual bookings will note the early check-in or late check-out times noted in orange boxes in the Overview < Dates section. This indicates that a guest has been granted early check-in or late checkout.

Individual Booking Early Check-in and Late Check-out Times

When viewing bookings in the Month and Year views, users can hover over the booking to see the early check-in or late check-out times that are noted in orange boxes. 

Early Check-in or Late Check-out Times Noted in Orange Box on Month and Year Booking Views

On the Booking Ribbon view, bookings with early check-in or late check-out time requests will display a small vertical red bar at their beginning (check-in) or end (check-out). 

Booking Ribbon View with Red Vertical Bars Noting Early Check-in or Late Check-out Times

Any Airbnb Cancellations and Booking Modifications should be managed on Airbnb and allow that cancellation to sync to OR.