If you have a property already listed on Airbnb or Vrbo, you can import property content directly from the public listing pages. This is a one-time import. Watch the videos linked below to learn how to do that.
Airbnb and Vrbo listings must be active and bookable to complete the listing import. Users should note that attempting to import Airbnb and Vrbo listings that are paused/snoozed or otherwise unbookable or unavailable may result in import failures.
💡 Note:
If you import data from Vrbo, note that the following information is not imported:
- suitability
- property type
- house rules
- occupancy rules
- check in/check-out
- living area
- owner listing story, etc./reg number
- rate notes
You'll have to manually configure those in the appropriate Properties sub-menus in OwnerRez.
If you have high-quality source photos, then uncheck the Photos option for all imports, and manually upload your originals. OwnerRez will preserve your high-res versions and submit the maximum supported quality to each channel, which may differ between channels and can also change over time as their systems improve.
Import Property Content
Airbnb
Follow the instructions in our Airbnb Setup & Connecting support article.
Vrbo
Here's how to import your Vrbo listing data
Navigate to Properties, select + Add Properties, and click Import from Vrbo or navigate to Tools > Import/Export > From a Listing Site > Import Vrbo Listings.
Go to the public page for your listing on Vrbo and copy that URL, and paste it into the URL box in the import tool.
- If you already have created the property in OwnerRez, make sure to pick the "Update existing property" option and select the existing property to update -- otherwise the import will create a duplicate property.
- Hit the import button and the system will churn for awhile downloading all of the content (e.g., Amenities, Description, Location, Photos, Rules, Rooms, Accomodations) and photos and eventually complete the import and link you to the updated listing content areas for the property. The OwnerRez system automatically deduplicates photos when importing the same property from Vrbo, keeping the highest-quality version regardless of import order and preserving captions, ensuring that all of your property photos in OwnerRez are accurate.
NOTE: This is a one-time import and will only import the photos, descriptions, and amenities. It doesn't import calendars or bookings.
To import calendars, follow our Calendar Import guide.
Troubleshooting
Both the Airbnb and Vrbo listing import tools attempt to retrieve your public listing data; however, Airbnb or Vrbo can sometimes identify these requests as non-human and block them. Unfortunately, beyond retrying to import your property content again, there isn’t much OwnerRez can do to prevent this issue.
If retrying the import process does not resolve the issue, you will need to import the listing data manually as in copy and paste your property content into OwnerRez.
Whenever you see the message "The server returned an error response" in the import tool, it means that Airbnb (or Vrbo) has not accepted the request. It's important to try again or consider a manual import if needed.