By default, OwnerRez sets up bookings so that the guest pays 50% of their total charges at the time of booking, with the remaining 50% charged 30 days before arrival. The OwnerRez system handles auto-cancellation and payment reminders if the manual payment isn't received.
Scheduled payments are processed at midnight in each property's time zone. The service operates around that time, so it may not start exactly at midnight, but any properties in that timezone will be queued up.
You can change these settings in the Rules for your property or for a specific Quote or Booking - decrease the initial payment, change the days-before setting to collect the payment only 14 days before arrival, etc. - but the basic idea of two payments is what OwnerRez does automatically.
However, there are situations where you want the guest to be able to make more than two scheduled payments. For example, you may have a guest staying for 3 months, who'll pay 20% down, 20% 14 days before arrival, and an additional 20% in the middle of each of the three months they're staying, until they're all paid up.
Adjust the Initial Payment
If you are creating a Quote for a situation where you know the guest should not pay the default 50% upfront, you can adjust that percentage or flat amount before they accept the Quote.
Navigate to the Quote > Rules > Change button > First Payment > Amount, and change the percentage or fixed amount.
Save your changes, and now the guest will only be asked to pay the reduced amount.
Making the Booking
We recommend that you let the guest accept the Quote and complete the online booking process normally. This will create a Booking in OwnerRez. By default, this will also schedule a payment for the full remaining balance 30 days prior to arrival.
Scheduling Additional Payments
In our example above, the Booking would now have the guest still paying the entire remaining amount 30 days prior to arrival.
To change this, navigate to the Booking > Transactions tab, where you'll see the initial payment collected, as well as the scheduled payment and security deposit.
You can either delete or edit a Scheduled Payment by clicking it and selecting the Delete Scheduled Payment or Change Details buttons.
Schedule each additional payment by clicking Booking > Transactions > Schedule > Schedule Payment, then enter the day it will be collected and the appropriate amount.
Repeat as many times as needed. Don't forget to set the final payment to collect the entire remaining balance, in case that changes between now and then!