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Getting Started

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Overview

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Damage Protection

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Email Template Library

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Integrations

Listing Site Integration

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Privacy & Security

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Property Management

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Rules

Security Deposits

Suppressed Email Addresses

Tags

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Technical Stuff

Travel Insurance

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Channel Management

Channel Management

API Integrations

Calendar Import/Export

Channel Bridge

Integrations

OwnerRez APIs

Payment Processing

Testing

Websites

Change Log

2024

2023

2022

2021

2020

2019

Staff Reference

Guest Communication - Orana Stay

Orana Stay allows you to engage and amaze your guests after they book with a Digital Welcome Guide & Concierge.

The Integrate Sites feature must be enabled for content to sync properly. You can enable this feature in your billing section inside OwnerRez.

Steps for integration:

1. Log in to Orana Stay here.

2. Once logged into the dashboard, click the settings icon in the upper right and select integrations.

3. On the integrations page select Connect under OwnerRez.

4. A popup will appear where you need to check "I agree to the terms and conditions" and then click Connect.

5. An authorization window will appear and you must click Authorize Orana Stay.

What Data is Transmitted:

  • Webhooks are used to sync data instantly.
  • A booking field code is sent to OwnerRez, providing the unique guidebook access code.
  • Property field codes are sent to OwnerRez to provide the URL for each property guidebook.
  • Listing Data
    • Headline
    • Description
    • Short Description
    • Year Purchased
    • Listing Story
    • Why Purchased
    • Name
    • External Name
    • Property Type
    • Directions
    • Check-In Instructions
    • Internet Information
    • House Manual
    • Wifi Network
    • Wifi Password
  • Property Data
    • Name
    • Check-in 
    • Check-out
    • Inquiry Email Address
    • Address
  • Reservation Data
    • Booking Date
    • Arrival Date
    • Departure Date
    • Cancelled Indicator
    • Total Adults
    • First Name
    • Last Name
    • Booking Source
    • Checked In
    • Checked Out
    • Room Type
    • Room Description
    • Room Name
    • Currency
    • Property Guide
    • Property Manager Guide