Experience the difference of "Elite".

Getting Started

Core Concepts

Channel Management

Integrations

Messaging

Overview

Communication History

OwnerRez APIs

Payment Processing

Property Management

Reporting

Websites

Changelog

USA ePay

OwnerRez offers many different payment processing options including the ability to accept credit cards.  However, we are not a credit card processor ourselves.  Instead, we integrate with dozens of industry-standard processors and gateways, so you're free to pick and choose which processor you want to use, and OwnerRez will connect with it and happily process your guest's credit cards under the covers.

USA ePay is an online payment gateway provider that enables merchant accounts to accept credit cards using the internet.

Business Location Requirements

USAePay accepts businesses with a business address and bank location in the United States.

Currencies

USAePay's gateway can process international payments. Users should contact USAePay directly to confirm currencies other than USD at support@usaepay.com or (866) 872-3729 Option 1.

Setup & Connecting USA ePay

In order to use your USA ePay account with OwnerRez, you will need to add your API credentials.

Once you've added the USA ePay payment method in OwnerRez, you will notice that we ask you for your Source Key. This will be provided to you by USA ePay.

Add your Source Key, then select the Accepted Card Types. Once you've done that, set the Credit Card Statement Text and select which properties you'd like this payment processor to apply to. Lastly, click Save at the bottom to connect USA ePay with OwnerRez.

Test, Test, Test

After creating the payment method in OwnerRez, do a test transaction using a real credit card.  There is no better way of testing your API Credentials then running a real credit card.  To do that, create a manual booking, collect a payment using your personal credit and a small amount (say $5).  Once it goes through, use the Void & Delete option on the payment to void the credit card payment.  Then cancel or delete the booking.  That will tell you definitively that everything is good to go.

Common Issues & Questions

Potential Errors

Error 10117 means that USA ePay has a specific setting misconfigured in your account, that's not compatible with the API version we're using:

 

USA ePay must "remove the pin on the source".  Contact their technical support and ask them to make this change in your account settings.

Error 57286 is an "invalid merchant account configuration":

This is usually caused when USA ePay has configured their gateway settings for your account, for swipe/in person only.  USA ePay needs to make an adjustment on the gateway config to support e-commerce.  Contact their technical support and ask them to make this change in your account settings.

Can I void a transaction?

OwnerRez users should follow the instructions to process a Cancellation Within 24 Hours of Booking, but for a definitive answer about handling your payment processor, see USA ePay's Void or Refund a Payment support article for instructions.