Except for direct bookings, you may receive some, but not all, of a guest's contact information from listing channels (e.g., Airbnb, Booking.com), and you may want to ask them to sign your rental agreement. Follow these instructions to automatically request that guests sign your rental agreement using OwnerRez templates and triggers.
Check out our Template and Trigger Examples support article for other guest messaging ideas.
Important: Don't use platform proxy emails, such as "joe12345@messages.booking.com"—these aren't real addresses and don't reliably work for direct communication. Instead, consider using OwnerRez's in-app channel messaging for Airbnb, Booking.com, and Vrbo.
Email Template and Trigger
Create an email template by navigating to Settings > Templates > Email tab > click the Create Email Template button > select the "Booking" option. Copy and paste the following values into your new Email template. Or simply click on the +Add Template to My Account.
Name:
Request Channel Guest Sign Renter Agreement
From Name:
{MYCOFULL}
From Address:
{MYEMAIL}
To Name:
{CFULL}
To Address:
{CEMAIL}
Subject:
{PDISPNAME} Renter Agreement to Complete
Body:
Hi {CFIRST},
Thanks for booking {PDISPNAME}!
I have entered your {BSOURCE} booking into our main booking system.
Please take a minute to click on the following link to share your contact information and to complete our renter agreement.
e-Signature form for Booking # {BID}
If the above link does not work, please copy and paste the URL below to access the Rental Agreement for signature.
{BUFIXUP}
If you could take care of this ASAP, that would complete your booking for {PDISPNAME}.
Talk to you soon, and thanks for choosing {PDISPNAME}!
{MYFIRST}
Email template preview:
Create a trigger to send your email message by navigating to Settings > Messaging > Triggers > and clicking + Create Trigger to pull up the new trigger screen. Or simply click on the +Add Trigger to My Account.
Event:
As soon as booking is created
Conditions:
Listing Site is one of Vrbo, Airbnb or Booking.com Renter Agreement Signed Status is No
Action:
Request Channel Guest Sign Renter Agreement via Email
Channel Template and Trigger
To create a channel template, go to Settings > Templates > Channel tab > click the Create Channel Template button > select the "Booking" option. Copy and paste the following values into your new Channel template. Or simply click on the +Add Template to My Account.
Name:
Request Channel Guest Sign Renter Agreement
Body:
Hi {CFIRST},
Thanks for booking {PDISPNAME}!
I have entered your {BSOURCE} booking into our main booking system.
Please take a minute to click on the following link to share your contact information and to complete our renter agreement.
{BUFIXUP}
If the above link does not work, please copy and paste the URL below to access the Rental Agreement for signature.
{BUFIXUP}
If you could take care of this ASAP, that would complete your booking for {PDISPNAME}.
Talk to you soon, and thanks for choosing {PDISPNAME}!
{MYFIRST}
Channel template preview:
Create a trigger to send your Channel message by navigating to Settings > Messaging > Triggers > and clicking + Create Trigger to pull up the new trigger screen. Or simply click on the +Add Trigger to My Account.
Event:
As soon as booking is created
Conditions:
Listing Site is one of Vrbo, Airbnb or Booking.com Renter Agreement Signed Status is No
Action:
Request Channel Guest Sign Renter Agreement via Channel Message
To create an SMS template, go to Settings > Templates > SMS tab > click the Create SMS Template button > select the "Booking" option. Copy and paste the following values into your new SMS template. Or simply click on the +Add Template to My Account.
Name:
Channel Guest Renter Agreement Notification
To:
{CPHONE}
Body:
Hi {CFIRST}, I got your {PDISPNAME} booking in our system, and I sent you an email. Let me know if you don't get it. Thanks, and we'll talk soon! ☕
SMS template preview:
Create a trigger to send your SMS message by navigating to Settings > Messaging > Triggers > and clicking + Create Trigger to pull up the new trigger screen. Or simply click on the +Add Trigger to My Account.
Event:
As soon as booking is created
Conditions:
Listing Site is one of Vrbo, Airbnb or Booking.com Renter Agreement Signed Status is No
Action:
Channel Guest Renter Agreement Notification via SMS
Variations
Each trigger sends only one message template. How you configure your trigger gives you a lot of flexibility in guest communication.
Your email, channel, and SMS trigger options all share these common settings:
Type: Immediate
Immediate:
Booking > As soon as booking is created
Condition:
Renter Agreement Signed Status is No
Then configure based on your contact information collection:
- Without guest contact information (Airbnb, Booking.com, etc.)
- Condition: Listing Site is one of > Airbnb, Booking.com
- Action: Send "Request Guest Sign Renter Agreement" channel message template
- With guest contact information (Vrbo):
- Conditions:
- Listing Site is one of > Vrbo
- Email Address on File Status is one of > Has real email address if sending an email template
- Phone Number on File Status is one of > Yes if sending SMS template
- Action: Send "Request Guest Sign Renter Agreement" email or SMS template
- Conditions: