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Sexy looking site, Stacy! I notice the inquiry widget you dropped on the Contact page. If you get credit card processing (or some payment method configured) you should add a Book Now button to that…
(Posted Feb 13, 2019 10:16 AM)
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Feb 13, 2019 10:16 AM |
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Cheryl's issue was something different - it was matching to a different booking than she thought for the same property/dates - so it's not related to this.
@Jim:
Can you create a ticket (email help@…
(Posted Feb 13, 2019 10:14 AM)
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Feb 13, 2019 10:14 AM |
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Rich, good idea! We do have name correction on inquiry parsing. Looks like we should do the same for channel imported bookings as well. Given their huge size, you'd think the channels could do tha…
(Posted Feb 13, 2019 10:01 AM)
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Feb 13, 2019 10:01 AM |
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@Jim:
No tutorials yet. Sorry for the lack of support on that subject. When you click the button, a little window will open that will show you what will be pushed across. Click the See Details lin…
(Posted Feb 13, 2019 9:54 AM)
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Feb 13, 2019 9:54 AM |
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Hey guys, sorry for the delay in responding. You set that on the property rules now, not the payment method (check method) itself. Each property can define when, or if, it accepts checks and how fa…
(Posted Feb 12, 2019 6:03 PM)
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Feb 12, 2019 6:03 PM |
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Hi Kimberly,
Here's a few I like to give out when answering similar questions in the ticket system:
https://www.shenrent.com
https://sasquatch.vacations
https://www.mtshastavacationrentals.com
ht…
(Posted Feb 12, 2019 6:00 PM)
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Feb 12, 2019 6:00 PM |
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Ross hit some good points overall. It comes down to how much you want a custom look and feel versus the time spent in wiring up widgets or managing your page content (property photos, description, e…
(Posted Feb 10, 2019 10:27 AM)
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Feb 10, 2019 10:27 AM |
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I just threw that form up there for users that want to start applying early. Soon, we'll have a baked-in application page that you can use to start an application from within OwnerRez.
(Posted Feb 9, 2019 10:20 AM)
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Feb 9, 2019 10:20 AM |
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On the release page, if it fails to release, it will show you a Mark As Released button. Click that and it will force-release it in the system. If you can send us a ticket privately, we'll look int…
(Posted Feb 6, 2019 9:06 AM)
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Feb 6, 2019 9:06 AM |
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Ouch! That happens sometimes once a year when the big companies throw in "annual renewal" fees. Sometimes it's just a nonsense fee to purposefully push out smaller accounts they no longer want.
We…
(Posted Feb 6, 2019 8:53 AM)
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Feb 6, 2019 8:53 AM |
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Are these emails all custom templates (ie. that you created from scratch) or emails that are sent from the system as a hard-coded notification? If they are custom templates, then it should be easy t…
(Posted Feb 4, 2019 4:11 PM)
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Feb 4, 2019 4:11 PM |
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Thanks for the advice on iPhone, Rich! Helpful!
(Posted Feb 4, 2019 4:09 PM)
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Feb 4, 2019 4:09 PM |
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Emails to guests can be customized using email templates (Settings > Email Templates). That page has a list of system-defined events and then custom ones you can create (to send with triggers). You…
(Posted Feb 4, 2019 4:06 PM)
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Feb 4, 2019 4:06 PM |
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Hi Rich, the webhooks we have are limited to specific partners only as they are really tailored to specific use cases. We've love to open that up for wider access but it would take a lot of time for…
(Posted Feb 4, 2019 4:02 PM)
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Feb 4, 2019 4:02 PM |
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[quote=Ross C]"draconian treatment of owners"
They all seem to do that in one way or another.[/quote]
For sure. The only one that doesn't appear to completely hate owners is Booking.com, but then …
(Posted Jan 30, 2019 6:55 PM)
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Jan 30, 2019 6:55 PM |
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That's the "send me a copy" copy you are getting. The guest is getting one too. If you look at the outbound email (top Email menu) it will show you all the email going out, including ones to you an…
(Posted Jan 30, 2019 4:38 PM)
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Jan 30, 2019 4:38 PM |
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Sort of, yes. You can just not send the second quote email. You would change the "available" reply to use the same message body (same field codes, etc) as the quote email so that it looks the same. …
(Posted Jan 30, 2019 4:38 PM)
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Jan 30, 2019 4:38 PM |
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It must have changed, at least for the PMs that use our API integration. Even with one payment made, the contact info is shown (we have it in OR immediately) and you can email them.
(Posted Jan 30, 2019 4:36 PM)
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Jan 30, 2019 4:36 PM |
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Randy, we haven't partnered with any other cleaning apps specifically, but they could have used our API and built in integration on their end without us knowing. Jim and the guys at ResortCleaning a…
(Posted Jan 30, 2019 4:34 PM)
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Jan 30, 2019 4:34 PM |
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The PMs that have set up TA integration are getting inquiries and bookings for sure - there's a steady stream of them coming through per day/week - but it's definitely a lot less than in years past. …
(Posted Jan 30, 2019 4:22 PM)
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Jan 30, 2019 4:22 PM |
