Experience the difference of "Elite".

Welcome to OwnerRez Onboarding!

We understand that getting started with a new system can sometimes feel overwhelming, but rest assured that we're here to help make the onboarding process as smooth as possible for you. Our team is dedicated to providing you with all the support you need to get up and running quickly and efficiently. Whether you have questions about setting up your account, managing your properties, or navigating our platform, we're always here to assist you in any way we can. So, don't hesitate to reach out to us if you need any help or guidance. We're excited to have you onboard and look forward to working with you!


How to Get Started

Step 1: Join one of our live weekly demo webinars!

We give a high-level demonstration of how OwnerRez looks across all of its menus and features.

Step 2: Sign up for a free trial and get your FREE jumpstart call scheduled!

You can sign up for a FREE 14-day trial here. Once you sign up, someone from our support team will reach out to schedule a FREE 1-hour 1:1 Jumpstart call. Our team members will help set you down the right path and answer any questions you have. Check your email for a message from our team, or request your Jumpstart call by emailing us at help@ownerrez.com and we will get you scheduled ASAP!

Step 3: Start setting up your account by following along with our setup checklist.

This is the fastest and most comprehensive way to set up your account. The steps are carefully crafted to ensure your account is set up quickly without disrupting your current business operations.

If you're more of a visual learner, we've got you covered! Every step in the checklist has video tutorials you can easily follow along with.


Frequently Asked Questions


  • OwnerRez Direct Booking Website
    • You can have your very own direct booking site up and running in a matter of minutes! Take direct booking and build your brand awareness. Get started here.
  • Airbnb
    • Airbnb's self-service onboarding tool allows you to get your properties inside OwnerRez listed publically on Airbnb within minutes. Get started here.
  • Vrbo
    • Getting your properties listed on Vrbo typically takes 5-7 business days. Get started here.

Of course! Better yet, let us do it for you. We call this service ProTransfer. This takes the hassle out of switching from another PMS to OwnerRez. Our package includes up to 3 years of past data import, but if the data is available, we may be able to go back further, though additional charges may apply. Learn more about ProTransfer here.

Typically you should receive a response back within 24 hours. As a 100% remote company, the OwnerRez team is spread across 7 time zones and 3 countries. If you ever have a question or would like to request a free 1 hour jumpstart call, write to us via our contact page.

As a fully remote company, the OwnerRez team spans across 7 distinct time zones and operates within 3 different countries. Our dedicated support team remains readily available to address your inquiries through email during standard business hours, from 8:00 AM to 5:00 PM.

YES! OwnerRez has built in tools for importing data directly from your Airbnb or Vrbo public listing pages. Take a look at our support doc here.


Meet Our Customer Support Team

Our team is dedicated to making your experience as smooth and stress-free as possible. From setting up your account to navigating the platform, they are committed to helping you succeed. They understand that starting something new can be overwhelming, but they are here to make sure you feel comfortable and confident as you embark on this journey.

 

How To Contact Us

If you have any questions regarding our products or services, don't hesitate to reach out to our support team. Our team is available around the clock to provide you with the assistance you need. Whether you're experiencing technical difficulties, have questions about pricing or need help navigating our website, our knowledgeable and friendly support team is here to help. We understand that your time is valuable, so we strive to provide quick and efficient support to ensure that your experience with us is nothing short of exceptional. So go ahead and reach out to us - we're always happy to help! If you'd like to schedule a phone call, please contact our helpdesk and request a complimentary 1-hour Jumpstart call. We will promptly arrange a time that suits your schedule.


Our hard work and dedication for more than ten years have resulted in an exceptional 4.9-star rating on impartial third-party review platforms.

See what our customers are saying about OwnerRez

OwnerRez is the world's most powerful vacation rental management platform and the foundation that homeowners and PMs rely on.

Rated 5.0 out of 5 based on 240 reviews on Capterra Facebook G2 SA and Trustpilot