5.0 stars
By Marian McMahon, Homeowner, 6 properties
– written on
Capterra
The service that the onboarding team gave was second to none. It is clearly a very well thought out platform. Everything seems to be streamlined and they seem to be continuing to improve and develop extra ways that owners can help landlords.
The service that the onboarding team gave was second to none. It is clearly a very well thought out platform. Everything seems to be streamlined and they seem to be continuing to improve and develop extra ways that owners can help landlords.
I don’t have complaints. Everything is going smoothly, however, I trust that if there are any concerns, OwnerRez will be there to help me.
5.0 stars
By Marcella Zita, Homeowner, 2 properties
– written on
Capterra
I highly recommend OwnerRez to people when given the opportunity, as it has helped streamline and automate our business. Also, you are able to run a wide variety of reports.
Excellent and customizable product and functions for managing our STR. If I ever have a question or a need, their tech support is stellar. They are patient and thorough. There is a setting for automatic good reviews and delayed reviews, which can be helpful if you've had a problem guest. It syncs well with Airbnb and other platforms, so you can manage your listing from one place. Also, you can have a dedicated website through them, as well as integrate your smart locks and send custom lock codes to your guests.
I have not experienced any cons in the 2-3 years I've used OwnerRez. It takes a while to learn everything, but that's because there is so much you can do with it.
5.0 stars
By Carla Short, Homeowner, 1 property
– written on
Capterra
Great! Easy to sign up, great support system. Helpful page set up tutorials. Onboarding call in a very timely manner. Very courteous.
Alternatives considered: Bookingmood
Reason for choosing OwnerRez: The control provided to the owner of the property. The choice of full integration or calendar integration only.
Definitely 5 Stars! The system is streamlined, easy to use, very effective and a time saver. You have options and are not locked into only one choice. The support team is excellent and responds quickly.
I have not found any cons with the program. It was easy set up, great support on the website and follow up from OwnerRez.
5.0 stars
By Jill Hanson, Homeowner, 1 property
– written on
Capterra
I love OwnerRez! They stay up to date with the ever-changing industry trends and best practices, and ensure their user base stays updated as well.
Alternatives considered: Lodgify
Reason for choosing OwnerRez: I spoke to a couple other hosts and they highly recommended OwnerRez. I’m so glad I listened to them!
The support for new hosts on this software is awesome. The entire team has been super helpful! Most settings in the software are straightforward, but some of the settings are complicated/confusing to keep up with channel integrations like Airbnb. When I ran into issues, I took advantage of the free support webinar and they helped me within minutes.
No issues so far. I’ve been using owner Rez for two years now, and I started as a host doing direct bookings only. I only experienced one issue and in the end, it was not a software bug, but a problem with the way I set up my rates. Really happy with the quality of their product!!
5.0 stars
By Sandy Watkin, Homeowner, 1 property
– written on
Capterra
Great. OwnerRez always follows up if I have not replied to let them know that all is sorted. Great staff.
Helpful Staff, always accurate and concise with information. Love the screen shots as they are a time saver!
Unable to chat on the phone. I feel phone chat enables the area of concern to be fully understood and thus save time.