5.0 stars
Capterra
By Caitlin Johnsen, Homeowner, 4 properties
– written on
Capterra
I reached out to OwnerRez support to help me build out a workflow, and they were honestly incredible. I’m still pretty new to OwnerRez and didn’t really know how to set things up. I just knew what I wanted the end result to be. Instead of a generic reply, they actually helped me think it through and build a real system. Everything was broken down step by step in a way that made sense, and you could tell they genuinely cared about helping me get it right. It didn’t feel like support just trying to respond... it felt like someone working with me to figure it out.
Switched from: Hospitable.com
Reason for Switching: We wanted to be able to scale our company
Customer support - I reached out to OwnerRez support to help me build out a workflow, and they were honestly incredible. I’m still pretty new to OwnerRez and didn’t really know how to set things up. I just knew what I wanted the end result to be. Instead of a generic reply, they actually helped me think it through and build a real system. Everything was broken down step by step in a way that made sense, and you could tell they genuinely cared about helping me get it right. It didn’t feel like support just trying to respond... it felt like someone working with me to figure it out.
Not sure yet. I am still newer to OwnerRez and I have a lot to learn. I do wish they had an app, but I was able to create a shortcut to add to my iPhone that works great.
5.0 stars
Trustpilot
By Bob Ward, Homeowner, 2 properties
– written on
Trustpilot
5.0 stars
Capterra
By Bob Ward, Homeowner, 2 properties
– written on
Capterra
I signed up to prevent double bookings but learned quickly that they had a lot more to offer. Their staff is very helpful.
Synchronized bookings between Airbnb, VRBO, Booking.com etc Unified messaging with renters Access to their damage insurance
In the beginning it can be confusing because of the amount of things they offer. But their training and support is great.
5.0 stars
Trustpilot
By Anna Kakai, Homeowner, 4 properties
– written on
Trustpilot
As the owner of Kenyan Furnished Rentals LLC, I recently relaunched our direct booking website using OwnerRez’s Hosted Website platform, and the experience has been exceptional. Their team restored my previous account within hours, which saved me days of rebuilding and allowed us to go live in just three days.
The support has been fast, thorough, and incredibly clear — even during the 14-day trial period. Special thanks to Lisa for her detailed follow-up and structured guidance after our call.
OwnerRez’s templates are simple, professional, and functional. They prioritize stability and usability over unnecessary complexity, which is exactly what a growing, service-driven business needs.
Reliable platform. Outstanding support. Highly recommended.
5.0 stars
Capterra
By Anna Kakai, Homeowner, 4 properties
– written on
Capterra
As the owner of Kenyan Furnished Rentals LLC, I recently relaunched our direct booking website using OwnerRez’s Hosted Website platform, and the experience has been exceptional. Their team restored my previous account within hours, which saved me days of rebuilding and allowed us to go live in just three days. The support has been fast, thorough, and incredibly clear — even during the 14-day trial period. Special thanks to Lisa for her detailed follow-up and structured guidance after our call. OwnerRez’s templates are simple, professional, and functional. They prioritize stability and usability over unnecessary complexity, which is exactly what a growing, service-driven business needs. Reliable platform. Outstanding support. Highly recommended. — Kenyan Furnished Rentals LLC
Outstanding customer support and onboarding experience. The 14-day free trial gave me full access to build and relaunch without pressure, and the Jumpstart call was incredibly valuable. The support team provided detailed, structured follow-up after our session, and additional support team members handled post-launch tickets quickly and clearly. Account restoration was completed within hours, which saved significant rebuild time and allowed me to relaunch my direct booking site in just three days. The hosted website templates are clean, stable, and purpose-driven — designed to get you operational fast without unnecessary complexity.
The platform can feel a bit overwhelming at first because it’s feature-rich and very configurable. There’s a lot of power under the hood. However, the documentation, video tutorials, and responsive support team make the learning curve manageable. Once you understand the structure, it becomes extremely efficient. I was able to relaunch my website in three days using their Hosted Website platform, which speaks to how quickly you can move once you’re oriented.