OwnerRez's customer service is outstanding! For starters, I paid to have them set up my 3 properties, and it was money VERY well spent. They then trained me on what they had set up so I was familiar enough to get started. Any time I have had a question, they have been very responsive, so their communication alone makes them stand out. I've been very happy with the product so far, though I admit I still have A LOT to learn about it!

With such terrific support and a terrific product I would say its been terrific. The onboarding team encouraged me to just take one step at a time..... so I am trying to do that. The onboarding team was so patient and walked me through everything so it was set up well. It is very rare to find this based on my experiences! Alternatives considered: Guesty Reason for choosing OwnerRez: Because you were recommended by another host. Switched from: Lodgify Reason for switching: First, we lost all Vrbo business! 2nd, it didn't have the ability to do as many things as...

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The support with OwnerRez is amazing. The product is so thorough-literally anything you can think of, this can do. I am also excited to get our Vrbo business back! It was lost when we worked with another PMS.

The onboarding was thorough. Even when I wanted to rush forward with making it live, the Onboarding Team made sure we took the time to make sure everything was implemented correctly. Alternatives considered: Guesty Reason for choosing OwnerRez: It fit my needs better. Guesty was more expensive and seemed to be geared towards larger property management companies that manage hundreds of listings. Switched from: iGMS Reason for switching: OwnerRez is more robust. The ability to sync Quickbooks was important to me also. I'm relatively new to the software. It appears to me to be very robust and have received comments...

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My overall experience has been great. Now that the growing pains are mostly behind me I am able to manage my listings. Alternatives considered: Guesty Reason for choosing OwnerRez: Because they're one of the most robust software companies out there. I heard they were difficult to get adjusted to but once you learn the ropes that they are amazing and I would agree. Switched from: Hospitable Reason for switching: They did not have all the features to be able to grow into a larger company I love that it's very robust and has a ton of features that many other...

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