I have now used OwnerRez for 3 years. When I started, I was so inexperienced it hurt. They helped me so much above and beyond what you would get anywhere else. Plus, I have gone back to the videos so many times to get help on doing things. I know of no other property management software company that does so much to help you start. For 3 years, I have basically used the standard elements a good host would use, but now am planning on challenging OwnerRez to help me take my rentals to the next level using approaches and...

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From easy onboarding, transferring over data, to learning a new system, and being up and running quickly, OwnerRez and their team has been a breeze. I was fairly new to PMS systems and the one I started with was very hard to learn, so I have been very satisfied at how easily I've been able to constantly upgrade my workflows. Switched from: LiveRez Reason for switching: Too hard to use and way too expensive. Was not an actual 'Live' system for Owner reporting. Extremely user friendly, while not leaving out some of the more robust features you're looking for. Customer...

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We switched from a different platform and not only is OwnerRez VERY user friendly, but the support is unmatched. * Super easy onboarding. * Response time for assistance is amazing. * Ease in understanding what I did wrong and how to fix it. * The number of training videos is crazy. (One of the big selling points for us changing PMS's) * Their suggestions of things that I didn't even know I could do has saved me so much time. * Paying only for what you need instead of a hefty platform fee because there were features included that did...

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We engaged OwnerRez (OR) after deciding to part ways with our property management company. While the system takes a bit of getting used to because of the extensive number of features, there was never a lack of support to get us going. Help comes in four forms: * Extensive videos for self-paced learning * A free Quick Start one-on-one live session with an agent who reviewed our entire setup and helped make changes where needed * The built-in AI assistant * Fantastic live-agent follow-up, with staff who checked over the final product and advised on changes OR integrates with many...

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There is definitely an initial learning curve with how deep the settings go, but their team walking us through the Airbnb API sync on a video call saved us days of setup headaches. Once you get the automated email triggers and the hosted booking site dialed in, it handles the messy backend work so our team doesn't have to fight with channel conflicts. Reliable software built for actual operators who need total control over their listings.